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Prelude: Taco Bell ran a promotion for a new product leading up to today. The idea was, you pre-ordered sight unseen on their website and would receive further instruction by email on how to finish up the order this morning, Saturday February 6th.
Excitement built to today. The Digifam planned on lunch at Taco Bell and then off for some grocery shopping for some treats for the big game tomorrow. Then I got out of bed about 10am and no email yet. 11am came, no email. In the mean time while looking into why I wouldn't have recieved my email, I found out the mystery item is none other than the Quesalupa. A taco with a quesadilla as the shell. Noon came and there was no email. I reached out to some friends. Mixed results of getting the email or not but already success stories of east coast Quesalupas in hand. I decided we would continue on as planned, present my pre-order confirmation and figured I would have no troubles.
Turns out for the first time in years, my spam filter had betrayed me and hid the coveted update email from this morning. Not only that, I there was a second email that hit my spam box a mere minutes before me finding them (~12:50pm). The first email (9:00am) was as expected, advising to log into ta.co and place my order and I would be able to pick my order up between 2 and 4pm. Sweet. The second email stated that if I wanted I could go in and pay for a preorder in-store and then still pick it up between 2 and 4.
I logged into the website and found the Quesalupa on the menu but alas no image displayed and when I clicked to add the item to my cart, I got 404 Page not found. It made sense to me. This thing is so popular that their ordering system is having trouble and the second email was giving an alternative way to pre-order by going in store. Printed the two emails and we were off.
We parked at Taco Bell at right about 2pm. "Heh," I thought to myself, "We're 'That Guy'"
Sat the ladies down at a table and went up to order. Advised the young lady taking our order that I pre-ordered but the ability to place the order on the website this morning was giving me troubles. I asked if ordering the Quesalupa would be any problems? She looked at me with 1/2 deer in the headlights, 1/2 scared look on her face. She turned and saw her manager, she stepped back and I could see her say "He knows about the Quesolupa."
He looked up at me, came over and explained that those won't be for sale until Monday. I asked, about the pre-orders and all the hype on the Internet and was met with scrambled answers. I got the vibe that they either were unfamiliar with the promotion (which was unlikely as there were at least 4 giant tacobell.com/preorder posters in the windows of their restaurant) or they were under the impression that they were not supposed to talk about it so I didn't question further. Nothing to raise drama over. I ordered my nachos, cheesy potato burrito, and Baja Blast along with food for the ladies and paid. I guess we'll just head back for lunch on Monday to give it a shot.
We sat down. I picked up our order when it was ready. I shot a message to a group chat,
I'm more upset than I should be. The employee attempting to take my order and the manager both looked at me like I was crazy. Had no idea what I was talking about.
And started into my nachos with some delicious Fire sauce. About 3 minutes later the manager came out to our table. He explained he had just spoken to his boss and had been advised they should be giving the Quesalupas to anyone that asks about them but that the order would have to be placed through the app. I had no problem with this. I shared the emails I had printed out just to update him on what his customers are seeing in case anyone else comes in today before 4. We agreed I would place the order on the app and I'll let him know if there were any issues.
Not ever ordering on the app before, I wasn't sure how that would work but I was easily able to place the order, pay, and indicate I was at the restaurant so they could go ahead and prepare the trio of deliciousness I had just paid for.
From my chair I could see in the back behind the counter where the food was being prepared. Shortly after submitting my order, I could see things being opened. This had to be the new shells. I watched an employee with one of the shells in his hand (flat at the time) looking perplexed. He then karate chopped it to fold it. He did this twice more placing each shell into a wire frame for frying. Into the fryer they went. Shortly after, out they came.
I watched the same employee take the shells over the the manager who was at the preparation counter. I picked up a sense of pride and relief as he handed over the shells. They came out right the first time. A couple minutes later the manager came out from behind the counter with a bag and brought it straight over to our table. He then advised us that we were the first ones to try these. They, as employees, had not even had a chance to try them yet. They were curious. He asked us to let them know how they were.
They were delicious. It's like a Chalupa with a cheese stuffed shell. The cheese is a pepper jack and has amazing flavor. I reported to the manager, "Two Thumbs Up, Would Quesalupa Again!"
If you didn't get in on the pre-order today and you are a Taco Bell fan, do yourself a favor and treat yourself to a Quesalupa sometime soon (starting Monday apparently).
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