IE hanging HJT log, Please help.

bradshawdbradshawd
edited April 2005 in Spyware & Virus Removal
Although I am not convinced this machine has any spyware/Malware I would like a second opinion on my HJT log.

Symptoms are Random Hanging in (Internet) explorer. sometimes up to 5 minutes.

Thanks in advance

Derek


Logfile of HijackThis v1.99.1
Scan saved at 13:30:09, on 08/04/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\insight\tools\aiclient.exe
C:\WINNT\system32\CTsvcCDA.EXE
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\PROGRA~1\insight\tools\AICR.EXE
C:\WINNT\system32\hidserv.exe
C:\Program Files\Danware Data\NetOp Remote Control\HOST\NHOSTSVC.EXE
C:\Program Files\Novadigm\radexecd.exe
C:\Program Files\Novadigm\radsched.exe
C:\Program Files\Novadigm\Radstgms.exe
C:\Program Files\Reflection\rtsserv.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
C:\Program Files\Sophos SWEEP for NT\SWUPDATE.EXE
C:\WINNT\SYSTEM32\THOTKEY.EXE
C:\Program Files\TOSHIBA\TME3\Tmesbs3.exe
C:\Program Files\TOSHIBA\TME3\Tmesrv3.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\s3hotkey.exe
C:\WINNT\system32\S3Tray2.exe
C:\WINNT\system32\TFNF5.exe
C:\WINNT\system32\TPWRTRAY.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\INTEL\DSLSetup\ProDsl.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\winnt\system32\wlgshkps.exe
C:\WINNT\system32\internat.exe
C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Documents and Settings\BRADSHAWD\Desktop\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Openworld Business 500 P&G
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://netcache/proxy.pac
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [S3Hotkey] s3hotkey.exe
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV3.EXE /Logon
O4 - HKLM\..\Run: [TMESBS.EXE] C:\Program Files\TOSHIBA\TME3\TMESBS3.EXE /logon
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe /Type 02
O4 - HKLM\..\Run: [TosHKCW.exe] C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
O4 - HKLM\..\Run: [DSL Connection Manager] C:\Program Files\INTEL\DSLSetup\ProDsl.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [WLGSHKPS] c:\winnt\system32\wlgshkps.exe /install
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Help - {36187C84-BB2F-4768-9BB2-1B7AF531EF44} - http://www.btopenworld.com/helpbb (file missing) (HKCU)
O9 - Extra button: BT - {55A42B29-88CD-4889-86B4-8310956748CE} - http://www.bt.com (file missing) (HKCU)
O9 - Extra button: Homepage - {F39AFB0D-9B02-435F-A5F1-7625474B1EC3} - http://www.btopenworld.com/businesshome (file missing) (HKCU)
O10 - Unknown file in Winsock LSP: c:\winnt\system32\bmi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\bmi_lsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\bmi_lsp.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {008BBE7E-C096-11D0-B4E3-00A0C901D681} (TeeChart Pro Activex control) - http://focus/radio_networks/rndpo_intranet/topsp_network_management/projects+products/performance_graphing_kpi/Teechart.cab
O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://citrixvf/Citrix/ICAWEB/en/ica32/wficac.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/259dc40c0d01a61d8406/netzip/RdxIE601.cab
O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator 1.1.8.16) -
O16 - DPF: {aa44da02-7f61-11d4-a3e1-00c04fa32518} -
O16 - DPF: {E292EFB0-EE32-11D1-8C74-0000C0B0E2E9} (RptViewerAX Class) - http://nscrm07/wi/ActiveX/RptViewerEN.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = vfl.vodafone
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = vfl.vodafone
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = vfl.vodafone
O23 - Service: Asset Insight Client (AICLIENT) - Unknown owner - C:\PROGRA~1\insight\tools\aiclient.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTsvcCDA.EXE
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: NetOp Helper ver. 7.01 (2002169) (NetOp Host for NT Service) - Danware Data A/S - C:\Program Files\Danware Data\NetOp Remote Control\HOST\NHOSTSVC.EXE
O23 - Service: OracleClientCache80 - Unknown owner - C:\ORANT\BIN\ONRSD80.EXE
O23 - Service: Radia Notify Daemon (radexecd) - Novadigm - C:\Program Files\Novadigm\radexecd.exe
O23 - Service: Radia Install Service - Unknown owner - c:\radinst\NVDRINST.EXE
O23 - Service: Radia Scheduler Daemon (radsched) - Novadigm - C:\Program Files\Novadigm\radsched.exe
O23 - Service: Radia MSI Redirector (Radstgms) - Novadigm - C:\Program Files\Novadigm\Radstgms.exe
O23 - Service: Reflection TimeSync - WRQ, Inc. - C:\Program Files\Reflection\rtsserv.exe
O23 - Service: Sophos Anti-Virus Network (SweepNet) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
O23 - Service: Sophos Anti-Virus (SWEEPSRV.SYS) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
O23 - Service: Sophos Anti-Virus Update (SweepUpdate) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWUPDATE.EXE
O23 - Service: THotkey (THOTKEY) - TOSHIBA Corp. - C:\WINNT\SYSTEM32\THOTKEY.EXE
O23 - Service: Tmesbs3 (Tmesbs) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesbs3.exe" /Service (file missing)
O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv3.exe" /Service (file missing)

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

    How to see hidden files in Windows

    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    O4 - HKLM\..\Run: [WLGSHKPS] c:\winnt\system32\wlgshkps.exe /install
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/259dc40...ip/RdxIE601.cab


    Reboot your computer into Safe Mode

    Then delete this file:

    c:\winnt\system32\wlgshkps.exe


    Reboot your computer to go back to normal mode and post a new log.
  • bradshawdbradshawd
    edited April 2005
    As requested

    Looks like it is cured... Where on earth did that "wlgshkps.exe" come from??



    Logfile of HijackThis v1.99.1
    Scan saved at 14:09:11, on 08/04/2005
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\PROGRA~1\insight\tools\aiclient.exe
    C:\WINNT\system32\CTsvcCDA.EXE
    C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    C:\PROGRA~1\insight\tools\AICR.EXE
    C:\WINNT\system32\hidserv.exe
    C:\Program Files\Danware Data\NetOp Remote Control\HOST\NHOSTSVC.EXE
    C:\Program Files\Novadigm\radexecd.exe
    C:\Program Files\Novadigm\radsched.exe
    C:\Program Files\Novadigm\Radstgms.exe
    C:\Program Files\Reflection\rtsserv.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\Explorer.EXE
    C:\WINNT\system32\s3hotkey.exe
    C:\WINNT\system32\S3Tray2.exe
    C:\WINNT\system32\TFNF5.exe
    C:\WINNT\system32\TPWRTRAY.EXE
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
    C:\Program Files\INTEL\DSLSetup\ProDsl.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\WINNT\system32\internat.exe
    C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Sophos SWEEP for NT\SWUPDATE.EXE
    C:\WINNT\SYSTEM32\THOTKEY.EXE
    C:\Program Files\TOSHIBA\TME3\Tmesbs3.exe
    C:\Program Files\TOSHIBA\TME3\Tmesrv3.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\System32\mspmspsv.exe
    C:\WINNT\system32\svchost.exe
    C:\Documents and Settings\BRADSHAWD\Desktop\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BT Openworld Business 500 P&G
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://netcache/proxy.pac
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [S3Hotkey] s3hotkey.exe
    O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
    O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
    O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV3.EXE /Logon
    O4 - HKLM\..\Run: [TMESBS.EXE] C:\Program Files\TOSHIBA\TME3\TMESBS3.EXE /logon
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe /Type 02
    O4 - HKLM\..\Run: [TosHKCW.exe] C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
    O4 - HKLM\..\Run: [DSL Connection Manager] C:\Program Files\INTEL\DSLSetup\ProDsl.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKCU\..\Run: [internat.exe] internat.exe
    O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
    O10 - Unknown file in Winsock LSP: c:\winnt\system32\bmi_lsp.dll
    O10 - Unknown file in Winsock LSP: c:\winnt\system32\bmi_lsp.dll
    O10 - Unknown file in Winsock LSP: c:\winnt\system32\bmi_lsp.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {008BBE7E-C096-11D0-B4E3-00A0C901D681} (TeeChart Pro Activex control) - http://focus/radio_networks/rndpo_intranet/topsp_network_management/projects+products/performance_graphing_kpi/Teechart.cab
    O16 - DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} (Citrix ICA Client) - http://citrixvf/Citrix/ICAWEB/en/ica32/wficac.cab
    O16 - DPF: {9b935470-ad4a-11d5-b63e-00c04faedb18} (Oracle JInitiator 1.1.8.16) -
    O16 - DPF: {aa44da02-7f61-11d4-a3e1-00c04fa32518} -
    O16 - DPF: {E292EFB0-EE32-11D1-8C74-0000C0B0E2E9} (RptViewerAX Class) - http://nscrm07/wi/ActiveX/RptViewerEN.cab
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = vfl.vodafone
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = vfl.vodafone
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = vfl.vodafone
    O23 - Service: Asset Insight Client (AICLIENT) - Unknown owner - C:\PROGRA~1\insight\tools\aiclient.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\system32\CTsvcCDA.EXE
    O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: NetOp Helper ver. 7.01 (2002169) (NetOp Host for NT Service) - Danware Data A/S - C:\Program Files\Danware Data\NetOp Remote Control\HOST\NHOSTSVC.EXE
    O23 - Service: OracleClientCache80 - Unknown owner - C:\ORANT\BIN\ONRSD80.EXE
    O23 - Service: Radia Notify Daemon (radexecd) - Novadigm - C:\Program Files\Novadigm\radexecd.exe
    O23 - Service: Radia Install Service - Unknown owner - c:\radinst\NVDRINST.EXE
    O23 - Service: Radia Scheduler Daemon (radsched) - Novadigm - C:\Program Files\Novadigm\radsched.exe
    O23 - Service: Radia MSI Redirector (Radstgms) - Novadigm - C:\Program Files\Novadigm\Radstgms.exe
    O23 - Service: Reflection TimeSync - WRQ, Inc. - C:\Program Files\Reflection\rtsserv.exe
    O23 - Service: Sophos Anti-Virus Network (SweepNet) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
    O23 - Service: Sophos Anti-Virus (SWEEPSRV.SYS) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
    O23 - Service: Sophos Anti-Virus Update (SweepUpdate) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWUPDATE.EXE
    O23 - Service: THotkey (THOTKEY) - TOSHIBA Corp. - C:\WINNT\SYSTEM32\THOTKEY.EXE
    O23 - Service: Tmesbs3 (Tmesbs) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesbs3.exe" /Service (file missing)
    O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv3.exe" /Service (file missing)
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited April 2005
    Looks like it is cured... Where on earth did that "wlgshkps.exe" come from??
    Hard to tell, but it definitely wasn't supposed to be there.

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
This discussion has been closed.