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TroganTrogan London, UK
edited Jul 2009 in Spyware & Virus Removal
Hello! Welcome to Icrontic Forums. We, the volunteers of the Spyware & Virus Removal Forum are here to help you remove malware that has sneaked onto your computer without your consent.

If you are a guest viewing this page looking for assistance on removing malware that is stopping you from using your computer, then we kindly ask that you register at the forums so that you can post a HijackThis log for one of the many experts to look at.

How to register for the Icrontic Forums


This is a Malware Removal/Preparation Guide and only that! This guide will not help with slow PC's. A slow PC is not always an indication of a malware problem.

If you came here because of a slow PC, I suggest reading through the "Slow Computer? Check here first; it may not be malware" thread before proceeding with this guide.


UPDATE 01/10/08

Follow the instructions below on how to download and run HijackThis to produce a log and create a thread in the Spyware & Virus Removal Forum so you can post your HijackThis log.

Step 1 - Downloading HijackThis and creating a log!

Download HJTInstall.exe to your Desktop.
  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Save the log to a convenient location as you'll need to post it soon.
  • Don't use the Analyse This button, its findings are dangerous if misinterpreted.
  • Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

Step 2 - Creating your thread!

Before you create a thread for help, please ensure you have the following ready to post!
  • HijackThis Log
  • A description of your problem(s)
Excellent! Almost There! :D

Now, go to the Spyware & Virus Removal Forum and create your own thread.

Start by explaining your problem(s), and then post your HijackThis log. Give your thread a suitable title. Saying "Please help" or "Help needed" is not a good thread title.

Once you have created your thread, do not post in it. The experts here look for threads with 0 replies and by replying to your thread, the helpers assume you are receiving help as your thread no longer shows 0 replies.

Thank you and someone should be along to help you out soon! :thumbup:


  • jmoney3457jmoney3457 Maine
    edited Oct 2006
    When posting your HijackThis log and/or problem in the Spyware forum, start your OWN thread and do NOT post in another user's thread and/or create duplicate threads (seeking extra attention), as it confuses us malware helpers. Fighting malware is difficult enough as it is.

    Please stick with your thread until it's resolved. If you encounter any more malware problems in the future, please start a new thread.

    This policy will be strictly enforced by the SVR mods, forum supermods, and site admins.

    UPDATE! 9/18/07
    the following is an update to non-certified spyware helpers, while we appreciate you trying to help please leave the spyware advice to the approved spyware removers here, any advice given by non-SVR staff will be removed. This is to protect the user from advice that may render their computer useless. If you are a graduate of 1 of the spyware schools out there & would like to help please PM one of the SVR mods:)

    Thank You! :smiles:
  • TroganTrogan London, UK
    edited Jun 2007
    Bump to move to top!
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited Jul 2009
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