Someone wants me to fix their Dell XPS 400 computer. Their kids have it all junked up with games and downloads and spyware and adware and such things.
My normal route would be to save all important files, which we've done already, then do a complete hard drive reformat / reload of everything.
But these new Dells don't come with a backup CD with all the drivers and special programs. It seems that their only cure is a System Restore (which won't get rid of viruses and spyware as far as I know), and other tools on the hard drive to make it like Day 1 again. I can get an XP CD for the reinstall / reformat.
I'm used to the full reformat route, I haven't had a virus get through that yet.
But what if I do a format, then I need a bunch of drivers and special programs? I could use my laptop and a USB flash drive to download files from Dell and transfer them over, I just wonder if it'd be more hassle than it's worth.
What is my best option for getting rid of the viruses and not having to do special software downloads from Dell for 3 hours afterwards?