My Fix for the STOP: 0x0000008E (0xC0000005... BSOD / REBOOT

1678911

Comments

  • edited August 2010
    Okay, I did what you said, and no errors! Btw, its 4 sticks! I examinated each one of them, and no errors! Then I examinated it together and no errors!
    The last time I did this, it showed 17408 errors, and this time not even one!
    what's going on?
    I don't understand this!
  • trolltroll Windsor, Nova Scotia Icrontian
    edited August 2010
    Did you by chance have the computer overclocked when you tested the first time?
    I've also seen ram bad after it's been running for awhile or after the computer heats up.

    I'd leave it run memtest86+ at least overnight with all sticks in to test.

    Also you could download a copy of Prime95 and use it to stress test the ram.
    Just unzip it to a folder and when you launch the green icon the first time it'll ask "Join GIMPS" or "Just Stress Testing". Pick the Testing with the default setting on the next dialog.

    Let it run for quite a while and if it stops or fails then you have a hardware problem. Get Prime95 from here: http://mersenneforum.org/gimps/p95v2511.zip

    Other than that I'd make a guess at Motherboard or Power Supply...
  • edited September 2010
    Hello!
    I don't know why, but my computer didn't show the bluescreen again, May be 'cause I updated it.
    Anyways, thank you very much for your time, I will let you know if something goes wrong again :)
  • trolltroll Windsor, Nova Scotia Icrontian
    edited September 2010
    Good to hear tiivicious!
  • edited November 2010
    hi! i've been getting the BSOD for the past few months until i disabled the automatic updates for windows and it did not occur until recently. i went to doodle with the settings? and somehow managed to restore all the initial settings of the laptop including automatic updates/ autorun... and suddenly while i was surfing the net the BSOD appears... T_T
    erms... i'm not very good at computers... but i managed to copy down the stop code?...

    0x0000008E (0xC0000005, 0x8054BBB4, 0xF7B2B858, 0x00000000)


    i'm not sure what went wrong... could you help me with this? thanks :)
  • trolltroll Windsor, Nova Scotia Icrontian
    edited November 2010
    Hi natale!

    Here is a good place to start tracking down your problem.

    http://tech.icrontic.com/articles/fix-the-0x0000008e-bsod-once-and-for-all

    Good Luck!
  • edited November 2010
    I, too, am suffering from the 0x0000008E disk dump error.

    In my case, it happens 5 or 6 seconds after Windows Vista starts, and BAM! Blue Screen of Death, over and over and over again.

    If you get it after Windows starts up, then...

    This is how I (seem to have) fixed it (so far):

    - Start Windows in Safe Mode.

    - Type msconfig in the Start search and open it.

    - Go to the Startup Tab.

    - RESEARCH EVERYTHING LISTED ON GOOGLE.

    In my case, I had no viruses, but a few Adobe things and some other stuff. I disabled everything but two items - everything that wasn't Windows related - and was finally able to boot normally.

    I'm going to enable things one by one, soon, to narrow down what specific .exe is screwing me over.

    Hope this helps.
  • edited February 2011
    I recently acquired an older dell desktop from a family member since my computer fritzed on me, and i restarted it the other day after having moved it only to find that it was stuck in an endless rebooting loop. i've entered safe mode and tried the rookit solution, but didn't find any rookits, so if ya'll could offer any assistance i'd be very grateful.
    this is my BSOD:

    Technical information
    Stop: 0x0000008e (0xc0000005, 0xf7e9e75, 0xf4d61dfc, 0x00000000)
    emu10k1m.sys - Address f7ee9e75 base at f7ed9000, datestamp 3b6b5fb2

    beginning dump of physical memory
    physical memory dump complete.
  • RyderRyder Kalamazoo, Mi Icrontian
    edited February 2011
  • edited February 2011
    Thanks for the link ryder, but so far it seems fixed. After googling emu10k1.sys i discovered that it has a reputation for being a faulty sound card driver, and replacing that has so far seemed to do the job :] Awesome forums btw!
  • edited March 2011
    I have the dreaded BDOS and have tried all sorts of advice following these forums to fix it but to no avail. Here is my hijack this log if anyone can shed some light.

    I've tried disabling them all then they just come back! arrgh


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 15:55:40, on 01/03/2011
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v7.00 (7.00.6002.18005)
    Boot mode: Safe mode with network support

    Running processes:
    C:\Windows\Explorer.EXE
    C:\Users\E\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\E\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\E\Downloads\HijackThis (1).exe
    C:\Users\E\AppData\Local\Google\Chrome\Application\chrome.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {30F9B915-B755-4826-820B-08FBA6BD249D} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: (no name) - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - (no file)
    O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
    O2 - BHO: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - (no file)
    O2 - BHO: (no name) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - (no file)
    O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
    O2 - BHO: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O2 - BHO: (no name) - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - (no file)
    O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
    O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
    O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O3 - Toolbar: (no name) - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O3 - Toolbar: (no name) - {30F9B915-B755-4826-820B-08FBA6BD249D} - (no file)
    O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
    O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - (no file)
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - (no file)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: ClickPotato - {B58926D6-CFB0-45d2-9C28-4B5A0F0368AE} - (no file)
    O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - (no file)
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - (no file)
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: avgrsstx.dll eNetHook.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: ALaunch Service (ALaunchService) - Unknown owner - C:\Acer\ALaunch\ALaunchSvc.exe
    O23 - Service: AMService - Unknown owner - C:\Windows\TEMP\toix\setup.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe (file missing)
    O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe
    O23 - Service: AVG9IDSAgent (AVGIDSAgent) - Unknown owner - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe (file missing)
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
    O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
    O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
    O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
    O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Hitman Pro 3.5 Crusader (Boot) (HitmanPro35CrusaderBoot) - Unknown owner - C:\Users\E\Downloads\HitmanPro35.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
    O23 - Service: SupportSoft Sprocket Service (O2) (sprtsvc_O2) - SupportSoft, Inc. - C:\Program Files\O2\bin\sprtsvc.exe
    O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
    O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
    O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 8352 bytes
  • trolltroll Windsor, Nova Scotia Icrontian
    edited March 2011
    woodzy wrote:
    I have the dreaded BDOS

    Wow I havn't seen BDOS since CP/M days... fond memories of Z80 and S100's ;D

    Well woodzy it looks like your machine is heavily infected by all the O2 - BHO: (no name) xxx (no file) entries.

    Hijack This does NOT show all things, many things can hide from it...

    Since we don't have a Virus/Spyware Section anymore here is an excellent article on how to start.

    http://tech.icrontic.com/guides/spyware-guide/

    Malwarebytes' Anti-Malware is a good start... (If it wont run then there are virus's etc stopping it.)
    http://malwarebytes.org/mbam.php

    ComboFix does an excellent job BUT can leave your system unbootable depending on the type of infection.
    http://www.bleepingcomputer.com/combofix/how-to-use-combofix

    Most machines that are heavyily infected are not worth putting the time in to try and clean. It's a lot easier and SAFER to backup your Documents / Pictures / Music etc to an external drive. Then do a clean install or recovery of the OS. Put a good AV program back on before you start to restore your data...

    I like avast myself, I have seen too many computers come in with AVG on them and infected to the nines...
  • edited March 2011
    Thanks for the guide. Tried afew of the results on Google, but they're just trying to sell something..

    :mad:0xc0000005
  • mikeromeomikeromeo Quebec Canada
    edited March 2011
    Hello!

    I have same message when I try to format a brand new hard drive.

    I start the computer with a bootable CD of Windows XP Pro in the slot.

    I destruct all the partitions presents and create one with all the space available.

    I start a deep format in NTFS.

    I quit for the night and at breakfast, the blue screen with the 0x00000008E error appear.

    The last position of the format process cursor I see is near 70 %.

    What's wrong.

    Some help will be greatly appreciated.

    Mikeromeo
    Quebec Canada

    troll wrote:
    [Update: Sept 2009]
    This official Icrontic guide summarizes and replaces the info in this discussion: Fix the 0x0000008E BSOD once and for all







    <HR>
    Greetings & Salutations!

    For the past two days I have worked on two machines at the shop that would just reboot on thier own, after shutting off the Automatic Restart option. That wonderful STOP: 0x0000008E (0xC0000005... BSOD appeared on the screen.

    (Both machines worked fine till the users "Opened a file they received through msn messenger" :banghead: )

    Safe Mode works fine, just reboots in Normal Mode.

    From safe mode cmd prompt only I scanned with F-Prot, Ad-Aware, SpyBot & HijackThis... All things cleaned up or shutoff...
    (Norton was on one of the machines but it was not working and you didn't have enough time to check anything in Normal mode.)

    Rebooted and within a few minutes... STOP: 0x0000008E again... rebooted in safe mode again shut everything off in MSConfig, ran Rootkit Revealer from sysinternals which found nothing... rebooted and same BSOD again...

    Searched Google for 0x0000008E errors and got the standard, "Ram problem, Driver Problem, PS Weak... Tested Ram with memtest, changed the power supply and still no go...

    Another site was talking about posting minidumps for them to look at, so I looked into one of the minidumps and found:

    Rustock rootkit v 1.2
    Z:\NewProjects\spambot\new\driver\objfre\i386\driver.pdb

    A little more Google revealed that this Rootkit, once installed is undetectable by anything, quite the amazing little piece of code...

    Symantec's info on the Rustock Rootkit

    This was it the B version... I followed the directions on Symantec's site to remove it by booting into recovery console from an XP CD. (You cannot detect it in Safe Mode)

    Once there I used "Disable pe386" to shut off the rootkit... I looked while in safe mode for this service and it WAS NOT there... Since it loads with kernel / driver data, it hides everything about itself...

    Symantec's Cleanup Instructions...

    Rebooted in Normal mode and no more BSOD, reinstalled NAV and started it scanning when I left the shop... I will run ADSSpy again and see if it finds the alternate data stream now...

    I realize that this is not the only cause of 0x8e errors but this was my problem, and since there were two machines in the shop with the same problem, I can see more of these coming in for repair...

    Hope this helps those who have just recently developed STOP: 0x0000008E errors.

    troll
  • edited May 2011
    Hello everyone!! I have a problem when trying to start a game... Lineage 2 (freya client).... i get an error 0xc0000005 and the game doesnt start... I dont know what to do....

    The only thing that is sure is that not any program blocks the game to start...(such as avast,malwarebytes)...

    If anyone could help i would appreciate it... I am trying to solve it for weeks....

    Desperately need help!!
    Thanxs in advance
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited May 2011
    Try following the advice in this thread: http://icrontic.com/articles/fix-the-0x0000008e-bsod-once-and-for-all then post in the comments or in your own thread for assistance.
  • edited May 2011
    Its not about the 0x0000008E problem... its called 0xc0000005... is it the same?

  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited May 2011
    They can be linked, I want you to do the hardware testing.
  • edited May 2011
    i dont know how to do this thing and i dont wont to damage my pc... i am not an expert... is there an other way?:/
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited May 2011
    You ask a question, I gave you an answer which gives exact instructions on how to perform the testing, and you are worried about damaging it. The other way is taking it to a professional.
  • edited May 2011
    i wanna ask you something more... What type of problem is the 0xc0000005 error? is it from registry or something else?

    thanxs in advance
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited May 2011
    HliasS wrote:
    i wanna ask you something more... What type of problem is the 0xc0000005 error? is it from registry or something else?

    thanxs in advance
    http://lmgtfy.com/?q=0xc0000005+error

    Until you do something regarding my recommendations, no more advice
  • edited May 2011
    :S ok man... i appreciate you were willing to help though:)
  • edited May 2011
    HliasS wrote:
    :S ok man... i appreciate you were willing to help though:)
    Hi, just joined site. Have had same problem. Tried many things including new ram. Final answer was simple. Conflicting programs. Removed all virus programs now all correct and no 0xc0000005 error. Conflicting programs were stopping the restore program as well. I have now only got AVG 2011, Malwarebytes and CCleaner running. All is now well. PS my error started when I downloaded AVG2011 on 2 new PCs. Both had same error and both were solved by removing conflicting programs.
  • edited July 2011
    I've had a "scattered, popcorn screen" for a year or so. And then after about eight months, updated my graphics card internally and soon got the screen + BSOD and got this Stop #:

    0x0000008e (0xc0000005, 0x82885cc0, 0xa9093b14, 0x00000000)

    And so after about a month with that, I rebooted my OS System from manufactor date. The reboot worked for about a day, and now the issue is back. I can't do streaming sites like YouTube or anything. And it's really becoming troubling to me because I could be working on something in Photoshop, etc. and it'll cause me to lose all my work.

    I looked up the # and it told me it was memory/RAM. Is this the issue or not?

    I run a Windows Vista. And this issue has been happening for over a year. =/ It's a more complicated story than what I've posted.
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited July 2011
    I've had a "scattered, popcorn screen" for a year or so. And then after about eight months, updated my graphics card internally and soon got the screen + BSOD and got this Stop #:

    0x0000008e (0xc0000005, 0x82885cc0, 0xa9093b14, 0x00000000)

    And so after about a month with that, I rebooted my OS System from manufactor date. The reboot worked for about a day, and now the issue is back. I can't do streaming sites like YouTube or anything. And it's really becoming troubling to me because I could be working on something in Photoshop, etc. and it'll cause me to lose all my work.

    I looked up the # and it told me it was memory/RAM. Is this the issue or not?

    I run a Windows Vista. And this issue has been happening for over a year. =/ It's a more complicated story than what I've posted.

    Follow the steps here (at the article which replaced this one) and you should find a cause and solution. Welcome to Icrontic!
  • edited July 2011
    Tushon wrote:
    Follow the steps here (at the article which replaced this one) and you should find a cause and solution. Welcome to Icrontic!

    That seems to be for XP. I run Vista.
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited July 2011
    I recommended that page because it is a universal fix it page for windows. I have a very strong feeling you will encounter a problem in H/W rendering the singular reference to a windows XP cd moot.
  • edited July 2011
    Tushon wrote:
    I recommended that page because it is a universal fix it page for windows. I have a very strong feeling you will encounter a problem in H/W rendering the singular reference to a windows XP cd moot.

    LOL. A lot of what's on that page, to me, is jumble. :X LOL.

    All I know if that I once thought it was a graphics card issue, but someone from DELL told me it was memory.

    Also.. H/W?? CD Moot? LOL. H/W is hardware, correct?
  • TushonTushon I'm scared, Coach Alexandria, VA Icrontian
    edited July 2011
    h/w is hardware. moot simply means it doesn't matter.

    Read through it, follow the links when there, and you'll be able to run the tests. If you can sign up and post on a forum, you should be able to follow that guide.
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