Problem: unknown "chat client" popping up - Poster : Levan

edited December 2009 in Spyware & Virus Removal
Browsing around... a little chat client came up above my taskbar... "Hey, I'm in (my hometown) too... wanna get together? etc"

Deleted my browsing history, cleared my cache.... chat client came up on google.

Disconnected from the internet and ran pest patrol. Nothing found. No chat client popping up now, but would like to make sure everything's okay.

Oh, also... Prior to the chat client thing.... I recently moved, and IE 8 has needed to run a windows diagnostic every couple of days to keep me online. It eventually finds the connection to my 2 wire (managed by windows) and I'm good for a couple more days until it craps out again. Never had Uverse before moving, not sure what the problem is, but figured I'd ask.

Thanks for your time!

Hijack this log below:

____________


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:55:00 AM, on 11/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Matrox Graphics
Inc\PowerDesk\Services\Matrox.PowerDesk.Services.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk
SE\Matrox.Pdesk.ServicesHost.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\system32\mgabg.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\SUPERFAX\PROGRAM\PICPMON.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\PRISMSVR.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk SE\Matrox.PowerDesk SE.exe
C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\2Wire 802.11g Wireless\PRISMCFG.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Matrox Graphics Inc\PowerDesk
SE\Matrox.DesktopManagement.Host.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SYSTEM32\ZONELABS\vsmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\default\Desktop\PC Tools\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157

Comments

  • edited December 2009
    Hey there. :)

    A few things before we start....
    1. Please Read All Instructions Carefully.
    2. If you don't understand something, stop and ask! Don't keep going on.
    3. Please do not run any other tools or scans whilst I am helping you.
    4. If you have to go away for an extended period of time, let me know.
    5. Please continue to respond until I give you the "All Clear".
    (Just because you can't see a problem doesn't mean it isn't there)



    Please download Malwarebytes' Anti-Malware by clicking the link below:
    http://www.besttechie.net/tools/mbam-setup.exe

    Double Click mbam-setup.exe to install the application.

    * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select "Perform Quick Scan", then click Scan.
    * The scan may take some time to finish,so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * You'll be required to post the contents of this log later.

    Please Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.



    Next let's have you download ComboFix.exe. Please visit this webpage for downloading and instructions for running the tool:

    Go here ======> A guide and tutorial on using ComboFix <====== Go here

    Please ensure you read this guide carefully and install the Recovery Console first.This applies to XP Pro and XP Home users only.If you have SP3 installed you will need to use the download meant for SP2.

    The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

    Once installed, you should get a prompt that says:

    The Recovery Console was successfully installed.

    Please continue as follows:

    (1) Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    (2) Click Yes to allow ComboFix to continue scanning for malware.

    When the tool is finished, it will produce a report for you.


    Please include the MBAM log, C:\ComboFix.txt as well as a new HijackThis log for further review, so that we may continue cleansing the system. By the way, the HijackThis log you posted above was cut off for some reason.


    Caution: Never run and remove files with Combofix unless supervised by a qualified security analyst who is experienced in the use of Combofix. Misuse can cause serious computer problems.
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