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not one to lose patients
not one to lose patientsNick's a doctor?
Nick, you know my HP Envy17 from Expo last year, right? (The one that was giving me first and second degree burns on my palm.) Definitely 'consumer grade,' and I know for a fact it goes to the same repair center as Pavilions.HP sent me a box and shipping label, UPS NextDay Air. I shipped it on a Thursday. I had it back, repaired correctly, with a form detailing the repairs (cleaned out, new paste, new HSF assembly) less than 7 calendar days later. So yes, we can authoritatively say that HP 'consumer grade' service does great too. It's just a few truly terrible vendors who should be run out of business (or at least certain market segments.)
That's really good to know.
I think a lot of it is cultural. I think companies that are based in Taiwan don't "get" American expectations and standards for customer service.
I think a lot of it is cultural. I think companies that are based in Taiwan don't "get" American expectations and standards for customer service.I don't understand how this can be possible. Is there no Taiwanese expectations that things they pay for work properly?
Probably less that and more they can't afford electronics in the first place.
I've been using an asus laptop for three years, it's the G50vt. Never had a problem with it and it still handles a lot of the latest games and intensive tasks without any issues. So one guy had a bad experience, I think its kind of presumptuous to blame every asus product due to one persons bad experience.
As far as the laptop in the article, it would be nice to know, where it was built... I mean, I doubt it very much that ASUStek builds all their computers by themselves, wouldnt be supprised if they used a certain contractor to build that series of laptop. And also... I doubt ASUS does their RMA personally, I wouldnt be supprised if that also is a secondary shop that does the work...
Are you sure they extend the warranty for free on registration? I paid for a three year warranty, and that's what shows up on my account with their support site.
I'm going thru a similiar issue right now. The other night I Rebooted My G73jh, went to grab some more coffee amd came back to a Black/Blank Screen. Tested the vga out and the HDMI but no response. Called Asus and they claim they won't RMA since the 1 year manufacturers warranty is up as it's 16 months since date of purchase.
Icrontic — Home of the Big Beef Burrito since 8-8-2000, fool.
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