If you are still working IT, why are you still alive?

[panzerkw]

http://www.usatoday.com/tech/techinvestor/2004-02-24-india-outsourcing_x.htm

India is making it a whole lot easier for companies to outsource .

Word of advice for IT'ers: Take what you have now and start your own business, or change your career, or start brown nosing hard, cause your job will be going overseas soon enough.

[Camman]

thats why you get involved with hardware based IT jobs, can't out-source a problem that needs a technician to be physically present :D

[fudgam]

*Warning* I didnt read the article *Warining*
My dads been telling me about this for awhile. He works at G.E. and apparently they are moving many plants to India.

[primesuspect]

on the other hand, dell is moving call center jobs back to the US because of too many complaints about unintelligible accents.

Using an outsourced IT department is no different from buying French wine or Chinese motherboards or Japanese cars. You are buying a foreign product.

Camman's right - "soft" service jobs are inevitably going overseas. Get used to it.

[robby]

That sucks. I've been hoping the job market would get better before I grauduate, but it's not looking good.

[panzerkw]

Werd...I'm gonna drop software engineering and stuff and get a locksmith licence for something.

[muddocktor]

I've had plenty of experience lately with dealing with these outsourced phone support people, dealing with direcway, who is my sat broadband provider. Some of these folks are soooooo hard to understand as it isn't American English they are talking. Some of them are almost unintelligable because of their accent. Thank God I know the military designations for the alphabet; I make them do that when they are telling me something to input.:hrm:

[Clutch]

That's why I am glad me and the guys are working on opening up our own businesss here. I thought Dell was only moving the business tech support calls back to the states? I was on the phone with dell like a month ago and it was awful, the guy was soo stupid and I couldn't understand him.

[KingFish]

I've had plenty of experience lately with dealing with these outsourced phone support people, dealing with direcway, who is my sat broadband provider. Some of these folks are soooooo hard to understand as it isn't American English they are talking. Some of them are almost unintelligable because of their accent. Thank God I know the military designations for the alphabet; I make them do that when they are telling me something to input.:hrm:

Yup, makes it a whole charlie foxtrot eh muddock?

KingFish

[Shorty]

Outsourcing is the new trend but its starting to backfire.

One could dispute that potential IT workers in India and surrounding areas are not capable of the job, their education not as good and so on, however, developing countries do have a high educational rate. Thats not the problem here.

I have to had to speak to Dell in the last few weeks. I could barely understand the workers accent and speech. It was a useless conversation. It also doesn't help that they have never seen the product, never handled the product and never used the product. A 15 item ticksheet of questions backed with an IT qualification.. does not a good technical support person make.

This is the fundamental problem.

I dont care personally where in the world they are, where they were born, grew up or their gender. What is the crux is that 99% of the time, their accent is difficult to understand, which makes my job of talking to them 10 times harder.. especially when the "technical support" operative knows nothing about the product and is reading a ticksheet.

[Gargoyle]

I've had plenty of experience lately with dealing with these outsourced phone support people, dealing with direcway, who is my sat broadband provider. Some of these folks are soooooo hard to understand as it isn't American English they are talking. Some of them are almost unintelligable because of their accent. Thank God I know the military designations for the alphabet; I make them do that when they are telling me something to input.:hrm:

Heh. I used to work for DirecTV (parent of DirecWay). They've got phone support ops throughout the southern US. Apparently they're bound and determined to through some kind of accent at their customers :D.