I can't install updates [Archive]

dodo

4 Jan 2005, 7:05pm

And if you have SP2 on XP then you must enable automatic updates to even get them manually.
really? i have automatic updates disabled and have no trouble installing updates from the windowsupdate site manually.

Which specific updates are you having trouble installing?

~dodo

binsoutonfriday

4 Jan 2005, 7:12pm

And if you have SP2 on XP then you must enable automatic updates to even get them manually.

auto updates off here. no problems with manual updates.

Gobbles

4 Jan 2005, 7:22pm

bit service and automatic updates are "suppose" to be enabled for windows update site to work. If you have it set to disabled it should not work, If its set to manual it should work as the service will start itself for the updates then shut itself off. BIT, background intelligent transfer, service has to be running or atleast set to manual.

this is all for xp.

Dexter

4 Jan 2005, 8:21pm

I notice you had a thread recently in the Spyware forum. Your problems there may have disabled ActiveX, which you need for Updates.

Launch Internet Explorer, go to Tools -> Options -> Security -> Custom Level.

At the bottom of the Window, select Reset to: Medium, and click the Reset button.

Scroll down to ActiveX controls and plugins section, and make sure that the item labelled "Run ActiveX controls and plugins" is set to Enable.

Hit OK, then OK on the next window. Close IE, re-open it, and try www.Windows Update.com.

Dexter...

ange

5 Jan 2005, 3:31am

It says Access is denied when I try to instsll Windows XP Service Pack 2. It also says there is a setup error. I have tried going to windowsupdate.com as well as trying my automatic updates. I went to Internet options as suggested by Dexter, but my options were already set as suggested they should be. I tried again to install the updates and it still says access is denied. I had spyware problems before, and someone helped me get rid of them, but still I can't download the updates.

Tmod

5 Jan 2005, 4:23am

ange,

Try this link (http://www.microsoft.com/downloads/thankyou.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en) , It is the download link for the network install version of XP SP2.

Thrax

5 Jan 2005, 4:47am

Go to start -> settings -> control panel -> services.

Is Cryptographic Services enabled?

ange

5 Jan 2005, 11:11pm

Dexter

5 Jan 2005, 11:20pm

And I didn't find the option: -> settings -> control panel -> services.
Angie

Right click on your My Computer option and select Manage. Choose the Services and Applications section, and open the Service menu.

Or, go to the Start Menu, select RUN, and type in Services.msc.

Then look for the service Thrax mentioned.

Dexter...

Thrax

6 Jan 2005, 12:39am

I used the link that Tmod posted, and still couldn't download the updates. And I didn't find the option: -> settings -> control panel -> services. And for the record, Thrax, that's a disturbing little pic. ;D
Angie

It <i>is</i> disturbing, isn't it? Nothing better than universally-misunderstood Japanese marketing tools being abused by us clueless westerners. ;D

ange

6 Jan 2005, 4:18am

It says that Cryptographic Services is started. And that is the best abuse of a misunderstood Japanese marketing tool that I have ever seen.

Dexter

6 Jan 2005, 4:31am

OK, just to be clear, because you never answered Edcentric's question....are you using a profile that has Administrator rights on the computer? Do you know how to check that?

Next, if you are using an Admin account, and still cannot do it, check this link from Microsoft support:

http://support.microsoft.com/?kbid=873148

And if that still fails, use this checklist:

http://www3.telus.net/dandemar/spackins.htm

Let us know if that helps. If you need help with the Support link, I could help you via Remote Assistance if you use MSN Messenger.

Dexter...

maggie99635

6 Jan 2005, 4:38am

Do you get any error message? What is happening is it just not installing or you can't even start the download? Have you tried going to the main download site and manually download the updates individually?

ange

6 Jan 2005, 10:35pm

How do I know if I have administrator priviledges? And for maggie99635; yes I got a message that said Access is denied, service pack 2 setup error. And even when I go to the download site to manually it does the same thing.

binsoutonfriday

6 Jan 2005, 11:31pm

How do I know if I have administrator priviledges?.........

start--control panel--user accounts.

have a look at the account your are logged in to, if it says "computer administrator", then you have administrative privileges.

maggie99635

8 Jan 2005, 1:11am

http://www.michna.com/kb/WxSP2.htm#Can_Service_Pack_2_be_installed_on_all_XP_installations

Can Service Pack 2 be installed on all XP installations?
eWeek wrote the following on May 11, 2004:

"Recent press reports indicating Windows XP Service Pack 2 will install on pirated or illegal copies of Windows XP are not entirely true," said a Microsoft spokesperson. "Instead, prior to installing, SP2 will check the OS' product ID [PID] against a list of known pirated PIDs. If a PID is found to be invalid, SP2 will not install." This behavior is essentially similar to that of Windows XP SP1.

Another consideration is the following. Service Pack 2 does install on Windows XP OEM versions, i.e. those that came with a computer and are tied to that computer. But if you run into a problem, these OEM versions usually cannot do repair installations. Often they only allow you to erase everything entirely and start from scratch. In other words, with only an OEM install CD, you run the small additional risk, should the SP2 installation go wrong, of either losing your installation and having to start all over or having to buy a full version of Windows XP.

ange

8 Jan 2005, 1:13am

I have administrator privileges. I went to the link that Dexter posted, and step one went fine I found the error, but on step 2, it didn't find the Access is denied registry value, so I didn't know what to do. And my XP did come with the computer if that helps.

maggie99635

9 Jan 2005, 5:43am

I found this on another forum. Worth a try, there is another link at the bottom of the thread http://forum.aumha.org/viewtopic.php?t=8125

ange

9 Jan 2005, 4:08pm

I don't have the error: HKEY_CLASSES_ROOT\TypeLib\{5B9169C0-DB65-42AA-A38A-0726846AAEB3, that it said to look for.

Polock

11 Jan 2005, 3:29am

ange...what version of the Windows Updater are you trying to use?

This may not even matter, but your problem briefly resemles the one I've had for months.
Being a novice, I think my problem is either I got a beta version of the v5 Updater or I have a log jam with one of the updates.

Like yourself, I can't get an update through. I'm grsping at straws with the updater version.

There are lots of smart people around here and sometimes it's that little bit of info they need...

Polock

ange

11 Jan 2005, 5:08am

how would I find that out? It just says Windows XP Service Pack 2 Setup Wizard.

And yes, there are tons of crazy smart people on here, they've helped me solve one problem I had before. I wish that I had something to offer, but I'm afraid my talents don't extend past shopping and gymnastics. But I am sooo grateful to everyone who has helped me.

Polock

12 Jan 2005, 12:57am

how would I find that out? It just says Windows XP Service Pack 2 Setup Wizard.

Run your Windows Update, then look in your address bar and it usually says v4 or v5 when you are connecting.

And yes, there are tons of crazy smart people on here, they've helped me solve one problem I had before. I wish that I had something to offer, but I'm afraid my talents don't extend past shopping and gymnastics. But I am sooo grateful to everyone who has helped me.

Well I don't like to shop and I'm too old to do flips, so this is what I like to spend time at. Sad thing is, I'm a novice as well...sorry.

I had just started to browse around looking for a similar problem as mine when I ran into this. Maybe we get you fixed up and then I'll post my problem.

Take a peek at the updater...

Polock

Woot...just noticed the Similar Threads section down below here. ;) :cool: :thumbsup:

Thrax

12 Jan 2005, 1:28am

Everyone starts as a novice once! Once you get interested, you pick it up very quick. The best thing you can do, if you're interested, is to build your own system. Troubleshooting the inevitable quirks is a profound learning experience and lights the fire of PC obsession.

Straight_Man

12 Jan 2005, 1:45am

Right, and if you cannot even SEE an administrator accoubnt, then you definitely are logged on as a non-admin enabled user. HATE to say this, but you might want to run an antivirus prgram in safe mode and see what it finds also, especially if you are logged in as admin user.

Let's say you have a standard XP Home account:

For a lot of computers, the default install will gen a user and an admin ID but the admin ID will have no password. This is not great, but logout of you user, choose to login as Administrator, and then use just the ENTER key as password if you or someone did a standard install. Having done that, you can then install updates like SP2 if your computer has been installed with no admin password.

At a guess, made logically, given this whole thread so far, I bet Ange is not logged in as admin. cAnnot guarantee this will work, some OEMS establish admin passwords when installing, partly so users get to call them for help.

Polock

12 Jan 2005, 1:57am

Everyone starts as a novice once! Once you get interested, you pick it up very quick. The best thing you can do, if you're interested, is to build your own system.

Got 3-4 under my belt, but it took many posts and threads to get it done...started back in the ol' Old Icrontic forum days :eek: Nuttin better than gettin it up and runnin, but then "if it ain't broken, take it apart to find out why":D

Troubleshooting the inevitable quirks is a profound learning experience and lights the fire of PC obsession.

You are correct 120%...it is an obsession. Do they have group therapy for this?

Polock

12 Jan 2005, 2:22am

I just re-read this thread and is SP2 the only update that won't install?

Or, am I missing something?

It seems with all the updates coming out, if ange tried autoupdates one of the others would show as being installed.

Just thinkin' out loud :)

Tmod

12 Jan 2005, 2:28am

some OEMS establish admin passwords when installing, partly so users get to call them for help.

There is a easy way around that though, Just reset the Admin password.

ange

12 Jan 2005, 11:20pm

I checked the user account, it says that I am computeer administrator password protected, and under Guest it said computer administrator. I don't know if other updates will install, b/c it keeps popping up that I need to update and that's the only one that shows up. I ran the update program again, and it didn't say v4 or v5. I will go on the updates website to see if there is anything else I can download.

Gobbles

13 Jan 2005, 12:13am

Got 3-4 under my belt, but it took many posts and threads to get it done...started back in the ol' Old Icrontic forum days :eek: Nuttin better than gettin it up and runnin, but then "if it ain't broken, take it apart to find out why":D

You are correct 120%...it is an obsession. Do they have group therapy for this?

Yes there is therapy, keep building, once you hit a certain point, you hate computers. I hit that mark about my 80th server. I build servers all day long. The obsession is gone.. ;D

Gobbles

13 Jan 2005, 12:24am

Ok ange, lets start at the beginning.

1. Download Adaware and scan your system for spyware. Remove any spyware found.
2. Do a complete virus scan.
3. then open Internet Explorer and goto http://www.windowsupdate.com attempt to run the updates. If you get an error message, write it down, then post it here so we can see it.

Post back once those are done and Ill give you the next round.

ange

13 Jan 2005, 1:26am

I've already done that

Polock

13 Jan 2005, 2:34am

Yes there is therapy, keep building, once you hit a certain point, you hate computers. I hit that mark about my 80th server. I build servers all day long. The obsession is gone.. ;D

Thanks Gobbles...

I'll keep that in mind and pace myself :D

Besides, I get into enuf trouble that I'm usually fixin' :scratch:

Polock

13 Jan 2005, 2:39am

I've already done that

ange, please be patient. Read Gobbles post again...

the operative words "lets start at the beginning. "

The only reason I keep bringing up the MS updater version is that I think that's my problem. I got hung up like yourself while using v4, so I tried v5 while it was Beta and guess what...

I'm still hung up.

Only trouble now is finding how to remove the v5 and the hung up update that downloaded and won't install.

Maybe I was trying to find some resemblance between your problem and mine. :banghead:

Polock

ange

13 Jan 2005, 3:11am

That came out wrong. I appreciate everyone's help. I was justr trying to say that I did it. Because after I read his post, I did it again. I was not trying to be rude, but I can see how it might look like that from reading the post b/c I was not elaborate. :type:

Polock

13 Jan 2005, 3:24am

No problem ange :thumbsup:

We're all in this together :D You and I are just a little less experienced :eek:

ange

16 Jan 2005, 7:24pm

Polock

17 Jan 2005, 11:36pm

The problem is fixed! The microsoft updates help people that I emailed finally contacted me. I needed to download the full version that isn't on the website, and get permission to use it. Thank you guys for all of your help! :cheers:

Sounds like a plan...maybe I'll get the full version of SP2 and give it a try. Or, maybe one of the free CDs they send out.

Glad to hear your back to normal ange :cool:

I gotta unplug my logjam before I try the update though.

ange

18 Jan 2005, 1:56am

good luck

Polock

18 Jan 2005, 2:38am

good luck

:banghead: :wave:

Tmod

18 Jan 2005, 3:14am

ange,

How about a link to that download?

The link I posted awhile back was suppose to be the Network install version of SP2.

Tmod

ange

18 Jan 2005, 4:19am

These are the last things she had me install. I deleted the email that she sent me with the direst link, but these are the items that she had me download and it turned out successful.

http://v5.windowsupdate.microsoft.com/v5consumer/

*Malicious Software Removal Tool - January 2005 (KB890830)
*Critical Update for Office XP on Windows XP Service Pack 2 (KB885884)
*Critical Update for Windows XP (KB886185)
*Cumulative Security Update for Internet Explorer for Windows XP Service Pack 2 (KB834707)