New User...Help Needed with AZSearch

[wallerce]

Below is my HijackThis Log. Besides the AZSearch Problems, I've also had many problems with ISearch. Any help any of you could provide would be greatly appreciated. Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 8:29:41 AM, on 4/5/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\LANDesk\Shared Files\residentagent.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\LDCLIENT\LOCALSCH.EXE
C:\WINDOWS\system32\cba\pds.exe
C:\LDCLIENT\QIPCLNT.EXE
C:\LDClient\tmcsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\LDClient\wuser32.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\LDCLIENT\SOFTMON.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\WINDOWS\Logi_MwX.Exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Atheros\ACU\Utility\ACU.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
C:\WINDOWS\System32\picsvr\picsvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\WINDOWS\System32\ftsunirl.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\WINDOWS\System32\fltexec.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Documents and Settings\wallerm\Start Menu\Programs\Startup\TopDesk.exe
C:\Program Files\CxtPls\CxtPls.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\Documents and Settings\wallerm\Desktop\HikackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxysrv.ext.ray.com/proxy
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.ext.ray.com:80
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,C:\LDCLIENT\SOFTMON.EXE
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.ray.com"); (C:\Documents and Settings\wallerm\Application Data\Mozilla\Profiles\default\kg4gav2t.slt\prefs.js)
O1 - Hosts: 69.50.166.11 google.co.uk
O1 - Hosts: 69.50.166.11 www.google.es
O1 - Hosts: 69.50.166.11 google.es
O1 - Hosts: 69.50.166.11 google.com.au
O1 - Hosts: 66.218.75.184 mail.yahoo.com
O1 - Hosts: 69.50.166.12 www.go.com
O1 - Hosts: 69.50.166.12 go.com
O1 - Hosts: 69.50.166.13 astalavista.com
O1 - Hosts: 69.50.166.13 www.astalavista.com
O1 - Hosts: 69.50.166.13 astalavista.box.sk
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: AddressBar Class - {1474CE44-8057-4AE3-8F3E-ED37C7C63D8A} - C:\WINDOWS\system32\iasad.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: ZToolbar Activator Class - {FFF5092F-7172-4018-827B-FA5868FB0478} - C:\WINDOWS\System32\azesearch2.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [ACU_QSB] C:\Program Files\Atheros\ACU\Utility\ACU.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [!Gateway] C:\ldclient\sdmcache\hidedos.exe c:\ldclient\gateway.bat
O4 - HKLM\..\Run: [!GetPlants] C:\ldclient\sdmcache\sdclient.exe /p="http://eand-lndsk001/packages/plants.exe" /N /An /Ac /Ah- /Ab /E
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [rdJWUFG5] C:\WINDOWS\fvvsvhxv.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [4F3U33V] ftsunirl.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [Los8RTZ6P] fltexec.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O4 - Startup: TopDesk.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Task Completion.LNK = C:\LDClient\AMCLIENT.EXE
O4 - Global Startup: updater.lnk = C:\Program Files\Common Files\updater\wupdater.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.info.apple.com/iTunes4/WW/win/019-0312.20050111.MmVrT/iTunesSetup.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093958276607
O16 - DPF: {9DBAFCCF-592F-DEFE-FFFF-00608CEC297B} - http://eand-app005/apps/ad/lanworkplacepro/LAN%20Workplace%20Pro.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {CAFECAFE-0013-0001-0018-ABCDEFABCDEF} (JInitiator 1.3.1.18) -
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} (CParamWr Class) - http://toolbar.azesearch.com/install/azesearch.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = us.ray.com
O17 - HKLM\Software\..\Telephony: DomainName = us.ray.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = us.ray.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = us.ray.com
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: LANDesk(R) Management Agent (CBA8) - LANDesk(R) Development, Ltd - C:\Program Files\LANDesk\Shared Files\residentagent.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Intel Local Scheduler Service - LANDesk Software Ltd. - C:\LDCLIENT\LOCALSCH.EXE
O23 - Service: Intel PDS - Intel® Corporation - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: Intel QIP Client Service - LANDesk Software Ltd. - C:\LDCLIENT\QIPCLNT.EXE
O23 - Service: Intel Targeted Multicast - LANDesk Software Ltd. - C:\LDClient\tmcsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Intel Remote Control Service (Wuser32) - LANDesk Software Ltd. - C:\LDClient\wuser32.exe

[Crunchie]

wallerce,

Hi! and welcome to the Short-Media forums.

===============

Download the Adware.Istbar (http://securityresponse.symantec.com/avcenter/venc/data/adware.istbar.html) removal utility from Symantec and following the instructions on the same page.

===============

Go to www.trendmicro.com (http://www.trendmicro.com/en/home/us/enterprise.htm), and then:

1. Click "Free Online Scan".
2. Click "Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:

1. Select all available drives.
2. Check(tick) "Auto Clean".
3. Click "Scan".

When it completes, post back the full filename of any files that cannot be cleaned or deleted.

===============

First of all we need to see if there are any program segments (prefetches) that may be present and are connected with the problems you are having. To do that, please do the following:

1) Click "Start | Search", then search for each of these program's base name(s), in all files and folders:

ftsunirl.exe*
fltexec.exe*
CxtPls.exe*

2) Then if any are found in the 'prefetch' folder, delete them.

Look closely, since the 'base' name will have a bunch of random numbers and letters attached to it.

===============

Run HiJackThis then:

1. Click "Config..."
2. Click "Misc Tools"
3. Click "Open Process manager"

-

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
C:\WINDOWS\System32\picsvr\picsvr.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\WINDOWS\System32\ftsunirl.exe
C:\WINDOWS\System32\fltexec.exe
C:\Program Files\CxtPls\CxtPls.exe
C:\Program Files\ISTsvc\istsvc.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.

===============

Now, let's open a command prompt and unregister the dll(s) we're going to remove, by entering the following:

regsvr32 /u cxtpls.dll
regsvr32 /u iasad.dll

It's ok, if these aren't found or 'error' out. If you want, just copy and paste the individual lines to the command prompt to save on the typing.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: AddressBar Class - {1474CE44-8057-4AE3-8F3E-ED37C7C63D8A} - C:\WINDOWS\system32\iasad.dll
O2 - BHO: ZToolbar Activator Class - {FFF5092F-7172-4018-827B-FA5868FB0478} - C:\WINDOWS\System32\azesearch2.ocx

O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [rdJWUFG5] C:\WINDOWS\fvvsvhxv.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [4F3U33V] ftsunirl.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKCU\..\Run: [Los8RTZ6P] fltexec.exe
O4 - Global Startup: updater.lnk = C:\Program Files\Common Files\updater\wupdater.exe

O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z.net/content.inf...iTunesSetup.exe
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} (CParamWr Class) - http://toolbar.azesearch.com/install/azesearch.cab


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to "view system and hidden files/ folders: (http://www.xtra.co.nz/help/0,,4155-1916458,00.html)"

folders...

C:\WINDOWS\System32\nsvsvc
C:\WINDOWS\System32\picsvr
C:\Program Files\AutoUpdate
C:\Program Files\CxtPls
C:\Program Files\ISTsvc
C:\Program Files\Common Files\updater

files...

C:\WINDOWS\System32\ftsunirl.exe
C:\WINDOWS\System32\fltexec.exe
C:\WINDOWS\system32\iasad.dll
C:\WINDOWS\System32\azesearch2.ocx
C:\WINDOWS\fvvsvhxv.exe

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam)".

-

Reboot.

===============

To help protect your system from hostile ActiveX content, or special 'downloadable' files:

Download, install and keep updated, SpywareBlaster (http://www.javacoolsoftware.com/sbdownload.html). If you've installed it for the first time:

1) Check for any available updates; if present, they'll be automatically downloaded and installed.
2) Next, "Enable all protection".
3) Exit the program.

-

Note: Remember to regularly check for updates.

===============

After rebooting your PC post back a new log, and let me know how everything goes.

-

crunchie.

[wallerce]

Thanks for the quick reply.

I've ran the removal utility from Symantec and it cleaned up the IST bar in the past. But after I've rebooted the next time I go to run Spybot, it always seems to pop back up along with PeopleOnPeople.

=====================

I then ran Housecall from TrendMicro and here is a list of what cannot be cleaned or accessed.

TROJ RVP.E located in C:\Program Files\Common Files\Java\breg.cfg
TROJ DLOADER.FN located in C:\Windows\system32\picsvr\picsvr.exe
TROJ LOADER.C located in C:\Windows\system32\fltexec.exe
TROJ LOADER.D located in C:\Windows\system32\ftsunirl.exe
=====================

I next did a search for ftsunirl.exe* and I found it in C:\WINDOWS\system32
should I do anything about the file? or is that one ok?

I next did a search for fltexec.exe* and again I found it in C:\WINDOWS\system32
should I do anything about the file? or is that one ok?

Next I did a search for cxtpls.exe*and I found it in C:\Program Files\CxtPls
should I do anything about the file? or is that one ok?

=====================

I next ran HiJackThis and tried to kill those that you wanted me to in the the Process Manager, but the below items kept popping back up after I deleted them and refreshed.

C:\WINDOWS\System32\ftsunirl.exe
C:\WINDOWS\System32\fltexec.exe
C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
C:\WINDOWS\System32\picsvr\picsvr.exe

=====================

When going through the folders and files to delete, the only one that I could not delete was C:\Program Files\CxtPls.

=====================

I then rebooted. I've had SpywareBlaster running so that should be all set.

Here is the new log:

Logfile of HijackThis v1.99.1
Scan saved at 10:03:31 AM, on 4/5/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\LANDesk\Shared Files\residentagent.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\LDCLIENT\LOCALSCH.EXE
C:\WINDOWS\system32\cba\pds.exe
C:\LDCLIENT\QIPCLNT.EXE
C:\LDClient\tmcsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\LDClient\wuser32.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\LDCLIENT\SOFTMON.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\WINDOWS\Logi_MwX.Exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Atheros\ACU\Utility\ACU.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Documents and Settings\wallerm\Start Menu\Programs\Startup\TopDesk.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\Lotus\Notes\NLNOTES.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Lotus\Notes\namgr.EXE
C:\Lotus\Notes\nhldaemn.EXE
C:\WINDOWS\system32\userinit.exe
C:\Documents and Settings\wallerm\Desktop\HikackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxysrv.ext.ray.com/proxy
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.ext.ray.com:80
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,C:\LDCLIENT\SOFTMON.EXE
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.ray.com"); (C:\Documents and Settings\wallerm\Application Data\Mozilla\Profiles\default\kg4gav2t.slt\prefs.js)
O1 - Hosts: 69.50.166.11 google.co.uk
O1 - Hosts: 69.50.166.11 www.google.es
O1 - Hosts: 69.50.166.11 google.es
O1 - Hosts: 69.50.166.11 google.com.au
O1 - Hosts: 66.218.75.184 mail.yahoo.com
O1 - Hosts: 69.50.166.12 www.go.com
O1 - Hosts: 69.50.166.12 go.com
O1 - Hosts: 69.50.166.13 astalavista.com
O1 - Hosts: 69.50.166.13 www.astalavista.com
O1 - Hosts: 69.50.166.13 astalavista.box.sk
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 7\SnagItBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [ACU_QSB] C:\Program Files\Atheros\ACU\Utility\ACU.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [!Gateway] C:\ldclient\sdmcache\hidedos.exe c:\ldclient\gateway.bat
O4 - HKLM\..\Run: [!GetPlants] C:\ldclient\sdmcache\sdclient.exe /p="http://eand-lndsk001/packages/plants.exe" /N /An /Ac /Ah- /Ab /E
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O4 - Startup: TopDesk.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Task Completion.LNK = C:\LDClient\AMCLIENT.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll (file missing)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1093958276607
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9DBAFCCF-592F-DEFE-FFFF-00608CEC297B} - http://eand-app005/apps/ad/lanworkplacepro/LAN%20Workplace%20Pro.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {CAFECAFE-0013-0001-0018-ABCDEFABCDEF} (JInitiator 1.3.1.18) -
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = us.ray.com
O17 - HKLM\Software\..\Telephony: DomainName = us.ray.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = us.ray.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = us.ray.com
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: Sebring - c:\WINDOWS\System32\LgNotify.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: LANDesk(R) Management Agent (CBA8) - LANDesk(R) Development, Ltd - C:\Program Files\LANDesk\Shared Files\residentagent.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Intel Local Scheduler Service - LANDesk Software Ltd. - C:\LDCLIENT\LOCALSCH.EXE
O23 - Service: Intel PDS - Intel® Corporation - C:\WINDOWS\system32\cba\pds.exe
O23 - Service: Intel QIP Client Service - LANDesk Software Ltd. - C:\LDCLIENT\QIPCLNT.EXE
O23 - Service: Intel Targeted Multicast - LANDesk Software Ltd. - C:\LDClient\tmcsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - c:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Intel Remote Control Service (Wuser32) - LANDesk Software Ltd. - C:\LDClient\wuser32.exe

[Crunchie]

All the files/folders you listed from Trend can be deleted.

Scan with hijackthis and tick the boxes next to all the following entries, then close all browser and explorer windows and hit the "Fix checked" button.

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

I now need you to delete the following;

C:\Program Files\Viewpoint\Viewpoint Manager

Go here (http://www.silentrunners.org/) and download and run Silent Runners.vbs. It generates a log, please post the information back in this thread.