PC wont shut down

[yossarian084]

I cant seem to do a "soft" shutdown or restart from Windows XP. If I try it, it gets to the "Windows is Shutting Down" screen and stays there.

It will work in Safe Mode though.

Any ideas?

[Straight_Man]

Drivers used in safe mode are simpler, thus XP WILL shut down faster from safe mode.

So, what hardware is in your computer, from the computer manual and your knowledge. I think we need to start by looking at drivers. Some XP installswith updates do not work right with some older drivers on the computer, so updatung drivers (which CAN be done in safe mode with networking) may help this and other problems. Also, please scan the computer for malware and viruses, and post a HiJackThis! log in the SVT forum area, ok???

[yossarian084]

Here is the Hijack log...

Logfile of HijackThis v1.99.1
Scan saved at 8:53:48 AM, on 8/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: MobilePre Installer (MobilePreInstallerService) - M-Audio - C:\Program Files\M-Audio MobilePre\Install\MPInst.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

Thanks for the help!

[Gobbles]

Not that this is your problem but go into norton antivirus and disable scan floppies on shutdown. I've seen that hang many systems on shut down.

[yossarian084]

Sorry its been a while since I've replied, Been away for a while. How do you do that? Ive looked thru the Norton menus and cant seem to find it.....