gaijinexpat
5 Aug 2006, 7:47pm
Hi,
I'm a newbie with a problem with my Toshiba Satellite M55 laptop. I'm afraid that my tinkering at trying to one problem has led to a 2nd potentially more serious one.
Background:
The laptop does not have a floppy disk drive, although I do have a portable FDD that plugs into an USB port. The operating system is XP home. No XP installation discs shipped with the laptop and (the fool that I am) I never created these discs when prompted by the laptop.
I have had the laptop for just over 1 year and I used Norton Anti-virus, Webroot's SpySweeper, and my Linksys router's firewall.
1st problem:
When my subscription to Norton expired, I decided to switch to McAfee. I read that I should uninstall Norton first so as to avoid some potential conflicts. I used Norton's uninstall tool to remove Norton Anti-virus. It asked me to restart the computer. At that point, I received a system32\config error.
Following the advice of some posts that I found at this site, I was able to access the recovery console (using a friend's XP Pro CD). No password has ever been set for my system. I corrected my system32\config error by copying the system.bak file from the windows\repair directory.
2nd problem:
Upon rebooting, I attempted to log in using the last good log-in mode. At this point I received the lsass error loop.
Thinking that I could fix the problem again with recovery console, I tried to get back to the dos prompt. This time, when I left my password blank, I received a message indicating that I did not input the correct password.
I've gotten to the point of my (limited) PC expertise. Any advice/help would be greatly appreciated.
I'm a newbie with a problem with my Toshiba Satellite M55 laptop. I'm afraid that my tinkering at trying to one problem has led to a 2nd potentially more serious one.
Background:
The laptop does not have a floppy disk drive, although I do have a portable FDD that plugs into an USB port. The operating system is XP home. No XP installation discs shipped with the laptop and (the fool that I am) I never created these discs when prompted by the laptop.
I have had the laptop for just over 1 year and I used Norton Anti-virus, Webroot's SpySweeper, and my Linksys router's firewall.
1st problem:
When my subscription to Norton expired, I decided to switch to McAfee. I read that I should uninstall Norton first so as to avoid some potential conflicts. I used Norton's uninstall tool to remove Norton Anti-virus. It asked me to restart the computer. At that point, I received a system32\config error.
Following the advice of some posts that I found at this site, I was able to access the recovery console (using a friend's XP Pro CD). No password has ever been set for my system. I corrected my system32\config error by copying the system.bak file from the windows\repair directory.
2nd problem:
Upon rebooting, I attempted to log in using the last good log-in mode. At this point I received the lsass error loop.
Thinking that I could fix the problem again with recovery console, I tried to get back to the dos prompt. This time, when I left my password blank, I received a message indicating that I did not input the correct password.
I've gotten to the point of my (limited) PC expertise. Any advice/help would be greatly appreciated.