kedaniels
31 Aug 2006, 7:37pm
Yesterday am my Outlook 2003 worked fine. Around 9am, McAfee popped up a box and said it was removing possible threat xyz (and I didn't look at xyz at the time.) Since then Outlook has not worked. It can't access the mail servers at comcast. I get the mail.comcast.net failed with unknown error 0x08........... Neither mine nor my husbands accts (on the same compuer) are working.
I have googled the hell out this. I have talked to comcast. I have removed and reinstalled Outlook. I have installed the latest outlook services packs. I have reset my TCP/IP stack and reset winsock. I have tried turning off the firewall and McAfee. (FYI using XP)
My comcast email acct is fine because I can access it thru the web browser. My local network guy only had a few minutes to look at it today and he is stumped. He did install outlook express and that works. But I don't want express because I want the calendar & address book features that outlook has (and the connectivity with my blackberry).
Here is my hijackthis log.....
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9ZA.EXE
C:\Program Files\DropBox\DropBox\DropBox.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Garmin\gStart.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\stickies\stickies.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Garmin\Training Center.exe
C:\Documents and Settings\All Users\Documents\From Desktop\downloads\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kkjrdaniels.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBarBHO.dll
O2 - BHO: office_pnl.office_panel - {B53455DB-5527-4041-AC41-F86E6947AA47} - C:\WINDOWS\system32\office_pnl.dll (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll
O4 - HKLM\..\Run: c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9ZA.EXE /P22 "EPSON PictureMate 2005" /O6 "USB002" /M "PictureMate 2005"
O4 - HKLM\..\Run: "C:\Program Files\DropBox\DropBox\DropBox.exe" /s
O4 - HKLM\..\Run: "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKCU\..\Run: C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: C:\Garmin\gStart.exe
O4 - HKCU\..\Run: C:\Windows\xpupdate.exe
O4 - HKCU\..\Run: C:\WINDOWS\system32\taskdir.exe
O4 - Startup: Stickies.lnk = C:\Program Files\stickies\stickies.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
I have googled the hell out this. I have talked to comcast. I have removed and reinstalled Outlook. I have installed the latest outlook services packs. I have reset my TCP/IP stack and reset winsock. I have tried turning off the firewall and McAfee. (FYI using XP)
My comcast email acct is fine because I can access it thru the web browser. My local network guy only had a few minutes to look at it today and he is stumped. He did install outlook express and that works. But I don't want express because I want the calendar & address book features that outlook has (and the connectivity with my blackberry).
Here is my hijackthis log.....
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9ZA.EXE
C:\Program Files\DropBox\DropBox\DropBox.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Garmin\gStart.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\stickies\stickies.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Garmin\Training Center.exe
C:\Documents and Settings\All Users\Documents\From Desktop\downloads\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.kkjrdaniels.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBarBHO.dll
O2 - BHO: office_pnl.office_panel - {B53455DB-5527-4041-AC41-F86E6947AA47} - C:\WINDOWS\system32\office_pnl.dll (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll
O4 - HKLM\..\Run: c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9ZA.EXE /P22 "EPSON PictureMate 2005" /O6 "USB002" /M "PictureMate 2005"
O4 - HKLM\..\Run: "C:\Program Files\DropBox\DropBox\DropBox.exe" /s
O4 - HKLM\..\Run: "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKCU\..\Run: C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: C:\Garmin\gStart.exe
O4 - HKCU\..\Run: C:\Windows\xpupdate.exe
O4 - HKCU\..\Run: C:\WINDOWS\system32\taskdir.exe
O4 - Startup: Stickies.lnk = C:\Program Files\stickies\stickies.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll/CXTSEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe