E-Mail Sticking In OutBox

[Aletank]

This is a post on behalve of a friend

He is using Outlook Express 6 with Windows XP and has Norton Anti Virus.

He has 5 E-mails stuck in his OutBox which sends each time he checks his mail, But they stay in his Outbox and don't go to his Sent folder, when closing Outlook Express it says you have 5 E-mails to be sent.
He's tried deleting them but they won't and he's tried moving them to Draft folder, They don't move but just copy to the draft folder.
He also tried disabling his Norton Anti Virus but its still the same.

The E-mails are actually Sending as I'm receiving them !! ha But they are sticking in his OutBox and not going in his Sent Items

Any advice greatly appreciated !! :thumbsup:

[citrixmeta]

i made a search at MS kb and found nothing about your problem.

i would try a few things.

1- delete the account and recreate it.
2- make sure you have the latest updates for your OS and IE/OE
3- just remove Norton AV, reboot and see if the problem is still there.

[citrixmeta]

also, try this..


Using OE6 with Norton Antivirus or McAfee products

If you have already installed the SP1 for OE6, this problem may still occur when the following conditions are met. First, you have Norton Antivirus 2003 or 2002 installed. Second, you have "Scan incoming Email" and "Scan outgoing Email" turned on. Note that this may also be true when you use McAfee software products. To prevent this problem when you use NAV and Outlook or Outlook Express, follow the steps below to turn off e-mail scanning.

Quit Outlook or Outlook Express.
Start Norton AntiVirus
Click Options. If a menu appears when you click Options, click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
In the Internet section, click Email.
Click to clear the "Scan incoming Email" and "Scan outgoing Email" check box.
Click OK and close NAV.

[kryyst]

This is a post on behalve of a friend

He is using Outlook Express 6 with Windows XP and has Norton Anti Virus.

He has 5 E-mails stuck in his OutBox which sends each time he checks his mail, But they stay in his Outbox and don't go to his Sent folder, when closing Outlook Express it says you have 5 E-mails to be sent.
He's tried deleting them but they won't and he's tried moving them to Draft folder, They don't move but just copy to the draft folder.
He also tried disabling his Norton Anti Virus but its still the same.

The E-mails are actually Sending as I'm receiving them !! ha But they are sticking in his OutBox and not going in his Sent Items

Any advice greatly appreciated !! :thumbsup:

He could try opening up the emails and redirecting where they are going so that the To: is back to himself. Just to see if they are actually being sent or not.

[Cyclonite]

He said in the post you quoted that they are being sent because he is receiving them. :)

[Zuntar]

i made a search at MS kb and found nothing about your problem.

i would try a few things.

1- delete the account and recreate it.
2- make sure you have the latest updates for your OS and IE/OE
3- just remove Norton AV, reboot and see if the problem is still there.


I had the same problem years ago, I am pretty sure that I deleted the account and rebuilt it. not sure if that helps, but that is my 2 cents. ;)

[kryyst]

He said in the post you quoted that they are being sent because he is receiving them. :)

Oh so now I'm actually expected to read what I'm quoting...Sheesh what type of a world is this coming to :drinkup:

[Cyclonite]

Oh so now I'm actually expected to read what I'm quoting...Sheesh what type of a world is this coming to :drinkup:

Haha... You have no idea how many times I've misread information in emails at work and confused the hell out of the receiving party. It's quite funny. :)

[pip2210]

Hi im aletanks M8 a big thanks to you all for the replies but it looks like only one option left is to uninstall & reinstall OE6. When i turn NAV off symantec was still scanning the emails so i turned symantec off(scanning in and out) emails went in to sent items but was still in outbox(can not delete or move) am i left with that one option. Big thanks again pip2210

[kryyst]

Ya, sorry we couldn't trip of a better sollution for you. But sometimes things break beyond what is fixable, or at least what is fixable through forum type posts. Anyway welcome to the board.

[Aletank]

Problem solved - Got this from another Forum - Thanks for your time guys :thumbsup:

As long as you don't mind losing the emails, just delete the Outbox file, which is Outbox.dbx

i.e.

Close Outlook Express.
Click on Start - Search for files or folders
Put Outbox.dbx in the Search box
Select C drive to 'Look In'
When it finds the file in your c: \documents and settings area, just delete it

Close search and restart Outlook Express when a clean and empty Outbox will be created.