BSOD HELP

[Daily Transcriber]

I need help getting past the BSOD with a stop code of 0x00000024. I tried to attach the hard drive to an external USB enclosure and transfer information from there to another computer. That didn't work.

What can I do? I need to retrieve the information from that hard drive, but can't get past the BSOD stop code.

Thanks

[Thrax]

Please run these utilities on the computer and hop back here with the results:

http://icrontic.com/articles/diagnose_with_memtest86
http://icrontic.com/articles/hard_drive_diagnostics

I suspect your HDD may be bad, as you reported the drive did not work in another computer when attached externally.

[Daily Transcriber]

Can I run these tests while the hard drive is in the external USB enclosure? Each time I try to access it, it says the drive is corrupt.

[Thrax]

No, the hard drive must be connected internally for the HD test to work.

[Daily Transcriber]

No, the hard drive must be connected internally for the HD test to work.


The tests will not work. I can't get past the BSOD.

[deaden_07]

Have you tried running a disk recovery tool? I think O&O make a pretty good one. I used it to retrieve data from a failed HD that had a corrupted partition. I set it to only retrieve files that were in good condition. I had the drive hooked up externally. As long as the circuit board of the drive isn't dead, it might be your only shot.

[Thrax]

The tests will not work. I can't get past the BSOD.

These tools boot from CD, the computer should never load windows to BSOD.

[Daily Transcriber]

Have you tried running a disk recovery tool? I think O&O make a pretty good one. I used it to retrieve data from a failed HD that had a corrupted partition. I set it to only retrieve files that were in good condition. I had the drive hooked up externally. As long as the circuit board of the drive isn't dead, it might be your only shot.

I can try that. I have had it hooked up externally and could not access it with anything. Can I run this from the computer instead?

[Daily Transcriber]

[quote=Thrax]These tools boot from CD, the computer should never load windows to BSOD.[/quote}

I put the .iso on CD and it did not work. Maybe I did it wrong.

[Thrax]

What program are you using to burn the image? You can't just drop the file into the project and burn it, no. We'll get it sorted out for you. :)

[Daily Transcriber]

Roxio. Thanks. I would appreciate the help.

[Daily Transcriber]

Update: We put another hard drive in the same computer and got another stop code.

[Thrax]

http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

To burn ISOs.

[Daily Transcriber]

http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

To burn ISOs.

I am using Vista.

[Daily Transcriber]

http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

To burn ISOs.

I have the memtest.iso on the CD. How do I start it? I put it into the CD drive and nothing happened. I restarted and nothing happened. It just shows the same BLASTED BSOD.

HELP?!

[Thrax]

Please tell me EXACTLY how you burned the ISO, step by step. I have two suspicions:

1) That you are simply dragging the ISO file into the open roxio window like you would a microsoft word or excel file, and hitting burn. This is not correct. There should be a "Burn ISO" or "Burn image" entry in one of the program's many menus.

2) That your computer is not booting from CD.

[Daily Transcriber]

Please tell me EXACTLY how you burned the ISO, step by step. I have two suspicions:

1) That you are simply dragging the ISO file into the open roxio window like you would a microsoft word or excel file, and hitting burn. This is not correct. There should be a "Burn ISO" or "Burn image" entry in one of the program's many menus.

2) That your computer is not booting from CD.

I copied the image to CD by choosing Copy Image to CD. I guess it is not booting from the CD.

[Thrax]

Okay, do you know to enter your BIOS?

Or..

What sort of PC do you have (Make and model)?

[Daily Transcriber]

Okay, do you know to enter your BIOS?

Or..

What sort of PC do you have (Make and model)?

Yes I know how to get into the BIOS.

HP 750N is the computer.

[Thrax]

Okay, inside the HP's BIOS, there should be a menu entitled "Boot order" or "Boot priority." You have to make sure that either "CD/DVD-ROM" or the name of your CD/DVD ROM is first on that list.

Alternatively, if you rapidly hit escape while the computer is turning on, you should get a boot menu where you can manually choose to boot from CD ROM.

[Daily Transcriber]

Okay, inside the HP's BIOS, there should be a menu entitled "Boot order" or "Boot priority." You have to make sure that either "CD/DVD-ROM" or the name of your CD/DVD ROM is first on that list.

Alternatively, if you rapidly hit escape while the computer is turning on, you should get a boot menu where you can manually choose to boot from CD ROM.


That worked! The test is running.

[Thrax]

Awesome! :D

Now from here, if you get ANY errors in the test (Signified by red bars), you have bad RAM. At that point, you'd need to test each memory stick individually (Until it fails or says "PASSES: 1") if you have more than one stick.

If Memtest finishes properly, we have to start looking at your motherboard, CPU or power supply.

[RyderOCZ]

Now from here, if you get ANY errors in the test (Signified by red bars), you have bad RAM. Just need to interject here... This is not always the case. Memtest errors do not mean bad ram. I can make any pair of ram show errors in memtest on many boards.

Being that he is using an HP and has nothing to adjust in the bios, its a pretty safe bet that as long as he is using ram that will run the speed at the default voltage of 2.5v for DDR1 or 1.8V for DDR2, then if you see red...you have a ram issue. Like you also mentioned, if 1 stick shows errors and the other does not, again a very safe bet that something is definitely wrong.

[Thrax]

Naturally, we can all rig the tests just so to make memtest throw up a false positive, but given the tested/hermetic nature of an off-the-shelf rig, my response was tailored for such.

[Daily Transcriber]

Memtest has made 29 passes with no errors.

[Thrax]

Okay, that answers that.

Do you have a digital multimeter, or can you acquire/borrow one?

[Daily Transcriber]

I would have to go buy one. I don't have one.

[Daily Transcriber]

Okay, that answers that.

Do you have a digital multimeter, or can you acquire/borrow one?

Bought a digital multimeter.

[Daily Transcriber]

DFT Test Result:

Quick Test: Disposition code = 0x00.

Advanced Test: Problem detected on a non Hitachi disc drive. Please contact your HDD supplier for additional support. Disposition code = 0x72.

[Thrax]

0x72 means your drive has critical surface errors, and will never function correctly again. It needs to be replaced. Now, you said you popped in another drive from another computer and still got a blue screen. This is not surprising, as you can gather from this post: HERE (http://icrontic.com/forum/showpost.php?p=535689&postcount=6).

If that drive had a copy of Windows on it, it wouldn't have worked even on a new, problem-free, fresh out-of-the-box PC. Do you think this is what happened? The hard drive originally in the PC we're troubleshooting is definitely a goner.

[Your Amish Daddy]

Critical surface errors. Oh don't you just love that? How long have you had this computer?

[Daily Transcriber]

0x72 means your drive has critical surface errors, and will never function correctly again. It needs to be replaced. Now, you said you popped in another drive from another computer and still got a blue screen. This is not surprising, as you can gather from this post: HERE (http://icrontic.com/forum/showpost.php?p=535689&postcount=6).

If that drive had a copy of Windows on it, it wouldn't have worked even on a new, problem-free, fresh out-of-the-box PC. Do you think this is what happened? The hard drive originally in the PC we're troubleshooting is definitely a goner.

It did have a copy of windows on it.

There is not way of recovery that information at all?

[Daily Transcriber]

Critical surface errors. Oh don't you just love that? How long have you had this computer?

I hate that! I have 5 years of data compiled in that computer!!!! :sad2:

[Thrax]

Fortunately for you, sir, this article should work if you hurry:
http://icrontic.com/articles/easy_data_recovery

And if not that article, then this one should:
http://icrontic.com/articles/advanced_data_recovery

[bschie]

Daily lesson kids: Backing up is a good idea. Even if it is boring

[Daily Transcriber]

Fortunately for you, sir, this article should work if you hurry:
http://icrontic.com/articles/easy_data_recovery

And if not that article, then this one should:
http://icrontic.com/articles/advanced_data_recovery

I have already tried the first option, so I will try the second option.

Does this run automatically from a CD on booting the computer? Explain please?

[Thrax]

All of the programs you see there run inside windows on a good, working PC, when the damaged hard drive is connected externally to that PC.

[Daily Transcriber]

So if I can't access the hard drive, how do I run the programs?

[Thrax]

So if you connect it to an external enclosure and plug it into a USB enclosure on a working PC, what exactly happens?

[Daily Transcriber]

So if you connect it to an external enclosure and plug it into a USB enclosure on a working PC, what exactly happens?

What happens is that I try to access the drive and I get a message saying "the drive is corrupt or inaccessible."

[Thrax]

okay. The tools in that guide usually can circumvent such issues; if you have troubles with those programs type:

CHKDSK /R X: -- where X: is the letter of the drive in windows in the START -> RUN box. If it asks you if you want to unload handles, tell it yes.

[Daily Transcriber]

okay. The tools in that guide usually can circumvent such issues; if you have troubles with those programs type:

CHKDSK /R X: -- where X: is the letter of the drive in windows in the START -> RUN box. If it asks you if you want to unload handles, tell it yes.

I will try it now.

[Daily Transcriber]

okay. The tools in that guide usually can circumvent such issues; if you have troubles with those programs type:

CHKDSK /R X: -- where X: is the letter of the drive in windows in the START -> RUN box. If it asks you if you want to unload handles, tell it yes.

I tried this and it says "you have to operate this utility in elevated mode." What? How?

[Daily Transcriber]

I tried this and it says "you have to operate this utility in elevated mode." What? How?

Got that.

Need this:

Convert lost chains to files? Y/N

[Thrax]

Find CMD.EXE in C:\WINDOWS\SYSTEM32. Right click it and hit "Run as administrator," then run the chkdsk /r x: again. Yes, convert lost chains to files.

[Daily Transcriber]

Find CMD.EXE in C:\WINDOWS\SYSTEM32. Right click it and hit "Run as administrator," then run the chkdsk /r x: again. Yes, convert lost chains to files.

Where are they being sent to? Dumb question?

[Thrax]

Probably folders in the root of C:\ called RECOVERED.001, RECOVERED.002, and so on. They're usually just junk, damage files, however there is also a possibility that it's some of your data. In either case, it needs to be done to gain access to the drive, so you're in a slight lose/lose situation anyhow. If you feel uncomfortable about this, I strongly advise that you try TestDisk first.

[Daily Transcriber]

What is photorec_win.exe used for?

[Daily Transcriber]

I have the files from the FAT32 but not from the NTFS. How can I change over to NTFS to get the files from there?

[Thrax]

You have me confused. Are there multiple partitions on that hard drive, or...?

Photorec_win is used to recover pictures from SD/CompactFlash and other digital camera cards.

[Daily Transcriber]

You have me confused. Are there multiple partitions on that hard drive, or...?

Photorec_win is used to recover pictures from SD/CompactFlash and other digital camera cards.

1 shows two in green. One is FAT32 HP_Recovery.
2 shows P HPFS - NTFS HP_Pavillion.

I want to get the files from 2. I have the files off of 1.

[Thrax]

Ah, you should be able to hit enter on that partition and either export files, or rewrite the partition and reboot to access it just like the guide says.

[Daily Transcriber]

Ah, you should be able to hit enter on that partition and either export files, or rewrite the partition and reboot to access it just like the guide says.

Nope not showing up. Should I use CHKDSK instead?

[Thrax]

Yeah, give it a shot.

[Daily Transcriber]

Yeah, give it a shot.

How can I choose that partition and the destination of those files using CHKDSK? Is that possible?

[Thrax]

Chkdsk will correct any errors on the drive, leaving any partitions on the drive (Hopefully!) accessible. If that fails, I strongly suggest GetDataBack for NTFS. Fantastic application! Yes, it's about $100, but it's well worth it if your data is super important to you.

[Daily Transcriber]

Chkdsk will correct any errors on the drive, leaving any partitions on the drive (Hopefully!) accessible. If that fails, I strongly suggest GetDataBack for NTFS. Fantastic application! Yes, it's about $100, but it's well worth it if your data is super important to you.

Still says file type is FAT32 in Chkdsk.

[Thrax]

go to start -> run and type: diskmgmt.msc

Take a screenshot of that window and post it for me, please? :)

[Daily Transcriber]

Still says file type is FAT32 in Chkdsk.

Would this work:

Using a command line


<table class="numberedList" border="0" cellpadding="0" cellspacing="0"><tbody><tr valign="top"><td class="listNumber" align="right" nowrap="nowrap">1.
</td><td>Open Command Prompt
</td></tr><tr valign="top"><td class="listNumber" align="right" nowrap="nowrap">2.
</td><td>Type:
diskpart
</td></tr><tr valign="top"><td class="listNumber" align="right" nowrap="nowrap">3.
</td><td>At the DISKPART prompt, type:
list partition
Make note of the number of the partition that you want to mark as active.
</td></tr><tr valign="top"><td class="listNumber" align="right" nowrap="nowrap">4.
</td><td>At the DISKPART prompt, type:
select partition n
Select the partition, n, you want to mark as active.
</td></tr><tr valign="top"><td class="listNumber" align="right" nowrap="nowrap">5.
</td><td>At the DISKPART prompt, type:
active
</td></tr></tbody></table>

[Thrax]

We're going to accomplish the same thing from diskmgmt.MSC, hopefully, and it'll be a little safer to do it that way. I still need a visual representation of what's going on with your disks so I can tell you the precise command to get your show on the road. :D

[Daily Transcriber]

go to start -> run and type: diskmgmt.msc

Take a screenshot of that window and post it for me, please? :)

file:///C:/Users/RICKNR%7E1/AppData/Local/Temp/moz-screenshot.jpgOkay.

[Daily Transcriber]

file:///C:/Users/RICKNR%7E1/AppData/Local/Temp/moz-screenshot.jpgOkay.

Is there anything more I can do?

[Thrax]

Can you upload it as just a picture file for me? You've linked to something on your own computer, and I can't access that.

[Your Amish Daddy]

I know the next writeup that needs to be made. "How to post images in forums."

[bschie]

file:///C:/Users/RICKNR%7E1/AppData/Local/Temp/moz-screenshot.jpgOkay.

You can use a website like photobucket.com or imageshack.com to upload a screenshot and post on this forum.

[Daily Transcriber]

It is not that I don't know how. I just don't have my password to photobucket.com anymore. I very well understand how to do it.

THANKS!

[bschie]

Just create a new account then and use a spamhole.com email address :)