Corrupt XP? Something else?

[respun]

Dear SVR Forum --

I originally posted in your Hot Spots emergency forum, as my IBM Netvista 42 was threatening permanent death. Mtrox redirected me to this forum, in the hopes that you can cure me! I am very appreciative of your help.
Respun

1. My original Hot Spots post: On Saturday, I replaced my wireless mouse batteries and also made an online purchase using a credit card. Since then, a confluence of bad things: 1) AOL spyware has popped up two dozen times to tell me that "Command Services" has been detected and blocked (I have shut off this popup); 2) my computer began randomly shutting itself down and will not restart except in "Last Known Good Configuration"; 3) the system will not let me create a restore point; 4) on restart, I get a Microsoft message that I have recovered from a serious error -- one error report indicated driver issue and a later one say the error report was corrupted; 5) today, I got an AOL spyware scan message saying that my hard disk was too full (5.6 GB free out of a total of 35.8 GB); 6) I tried to run Windows disk error checking tool but it would not work. My computer is under extended hardware warranty (IBM). When I called IBM, they said that my Windows XP had been corrupted and to reinstall XP (and lose all installed programs and saved data).

2. Update since the Hot Spots post. My computer has stopped shutting itself down. All other problems persist, most notably that I can only restart using "Last Known Good Configuration." I removed some unused programs so that now I have 8.51 GB free space on my hard drive. I have followed all of the SVR posting directions except that I have not installed Spyware Blaster, recommended firewall, recommended AV program, and any new Windows updates -- my thinking is that I should wait on these improvements until some much hoped for day when I can reboot normally (not just into "Last Known Good Config").

3. Logs:

Logfile of HijackThis v1.99.1
Scan saved at 5:27:04 PM, on 7/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\system32\PELMICED.EXE
C:\Program Files\Common Files\AOL\1109028282\ee\AOLSoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\tbctray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\Sktempdm.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\Skdaemon.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
c:\program files\common files\aol\1109028282\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
C:\unzipped\hijackthis[1]\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.attbb.net
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] PELMICED.EXE
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1109028282\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [Detect Kbd Daemon] SK2000DM.EXE
O4 - HKLM\..\Run: [RF Receiver Daemon] RAKSPOSD.EXE /ShowIcon
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: ComcastHSI - {0B23D603-24E2-43E5-848B-24D9372F7D2B} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {7AD0B041-1752-4418-9126-8981BB8673FD} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {C201111F-63FB-4A47-A7F8-0866FEC74EE1} - http://www.comcastsupport.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://www.activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {26BFFB87-5B07-4611-82BB-AF3947013FDD} (DAPCtl Class) - http://www.lexis.com/dl/IEDAP.cab
O16 - DPF: {26FCCDF9-A7E1-452A-A73D-7BF7B4D0BA6C} (AOL Pictures Uploader Class) - http://o.aolcdn.com/pictures/ap/Resources/2.0.5.78/cab/aolpPlugins.10.5.0.4.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {54D53429-945C-4188-B460-C81356541882} (SaveImageFiles Class) - http://photosmart.hpphoto.com/Download/HPeServicesLocalPrint.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182654429828
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-307.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - http://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {E598AC61-4C6F-4F4D-877F-FAC49CA91FA3} (acpRunner Class) - https://www-3.ibm.com/pc/support/access/aslibmain/content/AcpControl.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Unknown owner - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe (file missing)

Logfile of Panda ActiveScan (status of each is Not Disinfected):
Spyware:Cookie/Advertising C:\Documents and Settings\Jane Usher\Cookies\jane_usher@advertising[2].txt Spyware:Cookie/Doubleclick
C:\Documents and Settings\Jane Usher\Cookies\jane_usher@doubleclick[1].txt Spyware:Cookie/Server.iad.Liveperson
C:\Documents and Settings\Jane Usher\Cookies\jane_usher@server.iad.liveperson[2].txt Adware:adware/sidestep
C:\Documents and Settings\Jane Usher\Desktop\SideStep.lnk
Spyware:Cookie/Atlas DMT
C:\Documents and Settings\Sam Usher\Application Data\Mozilla\Firefox\Profiles\gak98dp9.default\cookies.txt[.atdmt.com/] Spyware:Cookie/PointRoll
C:\Documents and Settings\Sam Usher\Application Data\Mozilla\Firefox\Profiles\gak98dp9.default\cookies.txt[.ads.pointroll.com/] Spyware:Cookie/Bfast
C:\Documents and Settings\Sam Usher\Application Data\Mozilla\Firefox\Profiles\gak98dp9.default\cookies.txt[.bfast.com/] Spyware:Cookie/Linksynergy
C:\Documents and Settings\Sam Usher\Application Data\Mozilla\Firefox\Profiles\gak98dp9.default\cookies.txt[.linksynergy.com/] Spyware:Cookie/YieldManager
C:\Documents and Settings\Sam Usher\Application Data\Mozilla\Firefox\Profiles\gak98dp9.default\cookies.txt[ad.yieldmanager.com/] Spyware:Cookie/Advertising
C:\Documents and Settings\Sam Usher\Application Data\Mozilla\Firefox\Profiles\gak98dp9.default\cookies.txt[.advertising.com/] Adware:adware/exact.bargainbuddy
C:\WINDOWS\launcher.exe

KASPERSKY ONLINE SCANNER REPORT
Wednesday, July 25, 2007 5:18:19 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 Build 2600)
Kaspersky Online Scanner version: 5.0.83.0
Kaspersky Anti-Virus database last update: 25/07/2007
Kaspersky Anti-Virus database records: 367732
-------------------------------------------------------------------------------
Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true
Scan Target - My Computer:
A:\
C:\
D:\
Scan Statistics:
Total number of scanned objects: 89002
Number of viruses found: 0
Number of infected objects: 0 / 0
Number of suspicious objects: 0
Duration of the scan process: 01:18:51
Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\AOL\TopSpeed\2.0\aolstderr.txt Object is locked skipped
C:\Documents and Settings\All Users\Application Data\AOL\TopSpeed\2.0\aolstdout.txt Object is locked skipped
C:\Documents and Settings\All Users\Application Data\AOL\TopSpeed\2.0\aoltsmon.lock Object is locked skipped
C:\Documents and Settings\All Users\Application Data\AOL\TopSpeed\2.0\cache.db Object is locked skipped
C:\Documents and Settings\All Users\Application Data\AOL\TopSpeed\2.0\server.lock Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\OneCare Protection\Support\MPLog-06232007-101345.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Protection Service\edb.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Protection Service\MPSSVCPolicyIdLog.etl Object is locked skipped
C:\Documents and Settings\Jane Usher\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Jane Usher\Local Settings\Application Data\AOL\UserProfiles\All Users\cls\common.cls Object is locked skipped
C:\Documents and Settings\Jane Usher\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Jane Usher\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Jane Usher\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Jane Usher\Local Settings\History\History.IE5\MSHist012007072520070726\index.dat Object is locked skipped
C:\Documents and Settings\Jane Usher\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped

[Trogan]

Hi respun, and apologies for the delay.

Just so you know, I've read your other thread in the Emergency Help forum.

If you could post a new HijackThis log here, that would be great.

[respun]

My pleasure. Thanks for reading. All fingers have thus far pointed to nasty AOL.

Logfile of HijackThis v1.99.1
Scan saved at 7:47:29 AM, on 7/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PELMICED.EXE
C:\Program Files\Common Files\AOL\1109028282\ee\AOLSoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\system32\tbctray.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\WINDOWS\system32\Sktempdm.exe
C:\WINDOWS\system32\Raksptmp.exe
C:\WINDOWS\system32\Skdaemon.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\program files\common files\aol\1109028282\ee\services\antiSpywareApp\ver2_0_32_1\AOLSP Scheduler.exe
C:\Program Files\America Online 9.0a\waol.exe
C:\Program Files\America Online 9.0a\shellmon.exe
C:\unzipped\hijackthis[1]\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.we1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.attbb.net
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] PELMICED.EXE
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1109028282\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [Detect Kbd Daemon] SK2000DM.EXE
O4 - HKLM\..\Run: [RF Receiver Daemon] RAKSPOSD.EXE /ShowIcon
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: ComcastHSI - {0B23D603-24E2-43E5-848B-24D9372F7D2B} - http://www.comcast.net (file missing) (HKCU)
O9 - Extra button: Help - {7AD0B041-1752-4418-9126-8981BB8673FD} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {C201111F-63FB-4A47-A7F8-0866FEC74EE1} - http://www.comcastsupport.com (file missing) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://www.activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {26BFFB87-5B07-4611-82BB-AF3947013FDD} - http://www.lexis.com/dl/IEDAP.cab
O16 - DPF: {26FCCDF9-A7E1-452A-A73D-7BF7B4D0BA6C} (AOL Pictures Uploader Class) - http://o.aolcdn.com/pictures/ap/Resources/2.0.5.78/cab/aolpPlugins.10.5.0.4.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {54D53429-945C-4188-B460-C81356541882} (SaveImageFiles Class) - http://photosmart.hpphoto.com/Download/HPeServicesLocalPrint.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182654429828
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - https://www-307.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/software/win/ActiveXPlugin.cab
O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} - http://a248.e.akamai.net/f/248/5462/2h/www.symantecstore.com/v2.0-img/operations/symbizpr/xcontrol/SymDlBrg.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
O16 - DPF: {E598AC61-4C6F-4F4D-877F-FAC49CA91FA3} (acpRunner Class) - https://www-3.ibm.com/pc/support/access/aslibmain/content/AcpControl.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Unknown owner - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe (file missing)

[Trogan]

Thank you for that!

I need to see another log from HijackThis.
Run Hijackthis.
Click on Open the Misc Tools section.
Next click on Open uninstall manager.
Press the Save list button.
Save the file to your desktop, with the default name of uninstall_list
Copy & Paste the entire contents of that file in your in your next post.
Two questions:
I am right in saying you no longer use Norton/Symantec? If so, we can fully remove it.
Are you looking to completely remove all of AOL's protection software to see if it is the cause of your problems?

[respun]

Trogan -- Here's the log that you specified. I do not use Symantec, nor do I use Webroot. I would be happy to get rid of the old AOL spyware and security system, too. I am using Windows Live OneCare. Thanks still and again. Respun

Access IBM
Ad-Aware SE Personal
Adobe Flash Player 9 ActiveX
Adobe Reader 8.1.0
America Online (Choose which version to remove)
AnswerWorks Runtime
AOL Deskbar
AOL Pictures Tools (version 10.5.0.4)
AOL Uninstaller
Apple Software Update
ArcSoft Camera Suite
ArcSoft Software Suite
BUM
Canon Camera Window for ZoomBrowser EX
Canon IXY 320, PowerShot S230, IXUS v3 WIA Driver
Canon PhotoRecord
Canon Utilities FileViewerUtility 1.0
Canon Utilities PhotoStitch 3.1
Canon Utilities RemoteCapture 2.6
CheckIt Diagnostics
Conexant SoftK56 Data Fax
Corel Applications
Google Toolbar for Internet Explorer
HijackThis 1.99.1
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
hp deskjet 940c series (Remove only)
HP eServices Local Prints and Save
HP Image Zone Express
IBM DLA
IBM High Rate Wireless LAN PCI Adapter
IBM Rapid Access Wireless Keyboard
IBM Rapid Restore PC Setup
IBM RecordNow!
IBM Update Connector
Intel(R) Extreme Graphics Driver Software
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet II
InterVideo WinDVD
iTunes
Java(TM) 6 Update 2
Kaspersky Online Scanner
Learn2 Player (Uninstall Only)
Microsoft .NET Framework (English)
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.0 Hotfix (KB928367)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Data Access Components KB870669
Microsoft Interactive Training
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional
Microsoft Protection Service
Microsoft Publisher 2002
Microsoft Windows Journal Viewer
Microsoft Windows Live OneCare Resources v1.6.2111.28
Microsoft Windows OneCare Live AntiSpyware and AntiVirus
Microsoft Windows OneCare Live v1.6.2111.12 Idcrl Install
Microsoft Windows OneCare Live v1.6.2111.28
Mouse Suite
MSN Music Assistant
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 Parser and SDK
Network Play System (Patching)
Nikon Message Center
OfotoNow
Panda ActiveScan
PC Pitstop Disk MD 1.0
PictureProject
PictureProject In Touch Downloader 1.0
PrimoPDF
PrimoPDF Redistribution Package
PX Engine
QuickTime
RealPlayer
Registry Mechanic 6.0
Road Runner Medic 6.0.0.6
RoadRunner
Santa Cruz
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926247)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Sonic Update Manager
SoundCheck
Spybot - Search & Destroy 1.4
Uninstall PC-Doctor
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB914882)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB936357)
Viewpoint Media Player
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Live OneCare
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinZip

[Trogan]

Hi respun,

To completely remove Norton, download and run the Norton Removal Tool (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039)

To remove Webroot Spy Sweeper, do the following...
Open Notepad (Start > Run > type: Notepad > OK)
Copy (Ctrl+C) and paste (Ctrl+V) the following text in the Quote Box to Notepad.
@echo off
sc stop "WebrootSpySweeperService"
sc delete "WebrootSpySweeperService"
exit
Go to File > Save
Save File name as "FixServices.bat" (including the Quotes). Please save it on your desktop.
Double click FixServices.bat on your Desktop. A window will open and close. This is normal.

Next, find and delete the following Webroot folder in bold:

C:\Program Files\Webroot

Now for AOL, hopefully.
Click Start > Run > type in appwiz.cpl and hit enter. From the list uninstall the following, if present:

America Online (Choose which version to remove)
AOL Deskbar
AOL Pictures Tools (version 10.5.0.4)
AOL Uninstaller

Note: Not sure if you want to keep some of those, but I've listed all AOL related programs above.
__________________________

Once the above has been done, post a new HijackThis log.

[respun]

Dear Trogan --

I am cured! Or so I believe at this moment. And the faullt points exclusively to AOL...

For the solution, please read my thread in your Hot Spots, Emergency Help:
http://icrontic.com/forum/showthread.php?t=64220

I can find posts all over the internet experiencing the same syndrome of maladies: 1) multiple instances of AOL spyware blocking Command Services; 2) only able to restart using Last Known Good Configuration; 3) on restart, a Windows popup message saying that the system has recovered from a serious error; and 4) no ability to use System Restore.

All of my symptoms are gone. Please let me know what you think. Respun

[Trogan]

Sounds good. I would still do the steps I provided in my previous post to remove Norton and Spy Sweeper.

[respun]

Done! Thank you so much. Respun

[Trogan]

Great! I'll archive this thread now.