Windows Freezing on shutdown

[-x-1stG3ar]

Don't know if this is a fixable problem or not, every windows that i get there seems to be a problem =/ , but as the title states, most of the time when i restart or shutdown the PC, it goes to usual shutdown screen, says "Logging Off" then "Saving your settings" ..and at that screen it freezes up. Nothing works, mouse doesn't move.

Any Ideas of what it could be? Its been happening since the beginning.

Thanks,

-x-1stG3ar.

[deaden_07]

A good start to troubleshooting your problem would be to tell us all the details of your system. i.e. OS version, home built or OEM, hardware details, antivirus/firewall version, etc...

[Trogan]

Do you have Norton? Post some details of your computer as deaden suggested. :)

[-x-1stG3ar]

Oh yeah, sorry guys!

System Specs:

Motherboard : Intel® Desktop Board D101GGC
Intel(R) Pentium(R) 4 CPU 3.00GHz
Windows XP Home w/ SP2
NVIDIA GeForce 7600 GT, 558 MHz / 702 MHz
System Memory :1536 MB RAM

When it started doing this which is basically a few months after getting the pc i was using OEM Virus and firewall. Now im using AVG and Comodo.


Let me know what else you need. Im not too much good with the more technical stuff so bare wtih me, learning!

Thanks.
-x-1stG3ar.

[Trogan]

I believe the problem is software related. The "OEM Virus and Firewall" was Norton, or something else?

[-x-1stG3ar]

Vet AntiVirus
eTrust Pest patrol Anti Spyware.
Dont think i had a firewall apart from the microsoft one.

[deaden_07]

Shutdown problems are almost always driver or software. It's rare for it to fall outside those two categories.

How did you removed the eTrust and Vent Antivirus? How soon after removal did the problem start?

Also try shutting down your current AV software and rebooting. Shutting things down before a restart one per reboot can sometimes reveal the culprit.

Ejecting the CD tray before a reboot can help also, even if it is empty. There may be something that gets stuck trying to scan it, floppies also.

[-x-1stG3ar]

Oh the problem started way before i removed the Antivirus+firewall. About 6months after i bought the PC (About 2years ago).

I'll try ejecting the CD trays before shutdown.

[Trogan]

Also, do the following that deaden suggested:
Also try shutting down your current AV software and rebooting. Shutting things down before a restart one per reboot can sometimes reveal the culprit.

[-x-1stG3ar]

Tried Opening the CD Drives beofore shutting down. Turned on AV and rebooted. Problem still remains.

[SPIKE09]

Strange question here but what type of Modem do you use ? I have observed similar behaviour from folks using USB modems many times.

[-x-1stG3ar]

Strange question here but what type of Modem do you use ? I have observed similar behaviour from folks using USB modems many times.
Broadband ModeM Ethernet

[deaden_07]

Also, when was the last time you reinstalled your pc? Are there newer drivers for any of you components? Updating drivers might resolve the issue. Otherwise I would encourage you to reinstall the pc if it's been more than 6 months or a year.