Toshiba Satellite A100 Won't Recover

[ClubPurdy]

Hey there,

My Toshiba Satellite A100 Laptop got a virus (I think?) which was causing Windows XP to freeze during loading, so in the past I've simply done a 'Recovery to out of box State' using the Recovery DVD-ROM that came with the system.

This time however, I insert the disc, boot from it, tell it to recover to the out of box state with factory default settings, and it goes.

Once it ends; gets to 100% an error comes up saying the following:

ERROR: 10E7160017

Recovery Error
Please Press [OK] to turn off the computer

What gives?

[Jokke]

I've ssen this problem some other places and you could try:

Updating bios.

Setting it simply to run from CD/DVD in bios.

Also, some people has had this problem because their harddrive was "locked", or write protected in some way.

[Leonardo]

I have had the exact same error running the recovery disks. I fixed it by 1)updating to the latest BIOS version and 2)clearing the power on and hard disk passwordsSuch is the advice over here (http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=22596). I think Jokke may be correct. Mr. C. Purdy, I've informed our anti-virus guys. If they think this problem is caused by a virus, we'll move your thread over to the anti-malware help sub-forum.