Virus Prevents me from accessing Antivirus Program

[beelee]

Hi,

I have this virus that's preventing me from opening my McAfee antivirus program. It's technically "Open," but when I try to actually view the Security Center (by double clicking on the icon), it'll open for a split second and shut down immediately.

The same goes for my IE. Whenever I'm on google, and I try to research things on anti-viruses, or viruses, or other things related, My web browser will close immediately.

I tried running Malwarebytes' Anti-Malware scan (found some trojans but didn't solve my problem).

I also tried to install Hijack This, but again, my web browser will shut down as soon as I try to do this.



I'm going to be sitting for the NY State Bar exam in July, and I need my computer fixed ASAP so I can properly install the exam software. Help would be greatly appreciated!

[chiaz]

Hello, and welcome to Icrontic Forums. :)

First we need to download ComboFix.exe.
Please visit this webpage for download links, and instructions for running ComboFix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix)

When the tool is finished, it will produce a report for you. Please copy and paste the "C:\ComboFix.txt" along with a new 'HijackThis' log so that we can continue to do any further cleaning that your system may require.

[Katana]

Whilst we appreciate that you may be busy, it has been 7 days or more since we heard from you. This topic is now closed.

Infections can change and fresh instructions will now need to be given. If you wish to reopen your topic, please send a Private Message (PM) to Trogan (http://icrontic.com/forum/private.php?do=newpm&u=2703) with a link to your thread.

If you are not the user who started this thread, you must start your own Thread (http://icrontic.com/forum/newthread.php?do=newthread&f=57) instead :)