I did receive my refund. My dealings with Christian Von Kleist, in the end, were satisfactory. However I'm still disenchanted with his apparent "shrug of the shoulders" about his company's (major) problems. His response to me was quite the same-- to paraphrase, "Wow, sorry. I'm not there anymore, they must be screwing up. I'll refund your money." Not a great way to "own" a company.