A bit of hyperbole aside I agree with Cliff but I think Snark has some really valid points as well. This would be entirely a non-issue—and I thought it was one—before I read the quotes Snark posted. It sounds like they do owe it to the customers to bring out some new content because they said they did. But I also feel, like Cliff that Valve has gone so far above and beyond for customers that it's hard to feel that cheated by this situation. I can see both sides.