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primesuspect
The Icrontic Guy
primesuspect
27,810 Posts
29 Oct 2009, 1:20am

Trouble in paradise: Our issue with Google mail for domains

Trouble in paradise: Our issue with Google mail for domains
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Frank
Guest
29 Oct 2009, 1:54am
That's definitely weird. The change in priority shouldn't have an effect on mail delivery at all as long as they are still in the same order, which it looks like they are. I've definitely noticed this discrepancy in their documentation... I think the old priority and server list is still up on some pages. I know that I do still get requests for MX records using both ways. Anyway, yeah I definitely think the Google documentation is inconsistant for apps for domains...
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Gargoyle
We can't stop here...
Gargoyle
4,685 Posts

» Subscriber

29 Oct 2009, 2:34am
Anybody want to translate this from email science to common man?
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UPSLynx
The Dean of Computer Graphics
UPSLynx
2,142 Posts
29 Oct 2009, 2:44am
thats..... not good.
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MachineDog
Icrontic Technician
MachineDog
79 Posts
29 Oct 2009, 3:42am
It's mildly distressing if Google is capable of dropping the ball like this on notifying it's customers of changes on a cloud product.
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RyanMeray
New to the neighborhood
RyanMeray
53 Posts
29 Oct 2009, 5:59am
This is the kind of thing that deserves a #google #fail hash usage and multiple pings to people like Matt Cutts and other high-profile googlers. It's crap, it's amateurish, and shouldn't happen with a supposedly enterprise product.

I say this as someone who deploys Google Apps for clients and expects it to work as promised.

Blow this up, guys.
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Dave
Guest
29 Oct 2009, 5:05pm
What @RyanMeray said. Werd.
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ardichoke
King Banana Spanner
ardichoke
1,090 Posts
29 Oct 2009, 5:11pm
All Google would have had to do is make a cname for aspmx4 and aspmx5 which pointed them to aspmx2 and aspmx3 and this never would have been a problem. Way to fail Google. Way. To. Fail.
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Leonardo
F@H Reign of Terror is back!
Leonardo
14,707 Posts
29 Oct 2009, 5:57pm
Anybody want to translate this from email science to common man?
Hmm, I guess not.
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Thrax
Cad
Thrax
23,425 Posts
29 Oct 2009, 6:03pm
Mail gets routed through servers. Icrontic uses Google's servers to host its mail. Google publishes a list of the servers it uses to route/deliver mail. These servers are used on our end to configure how mail is sent/received. Google dropped two of the mail servers from the recommended configuration without telling us. This means the config on our end still contained entries for these servers. This means that some of our mail appears to have been sent to servers that are no longer in service, or are not functioning correctly. This means Icrontic has definitely lost important emails.
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photodude
New to the neighborhood
photodude
63 Posts
29 Oct 2009, 8:10pm
Odd, I'll have to check my MX settings now. I hope I'm not losing mail.....
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Leonardo
F@H Reign of Terror is back!
Leonardo
14,707 Posts
30 Oct 2009, 12:25pm
Thanks, Thrax, it's not quite clear.
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chrisWhite
Polygons
chrisWhite
602 Posts

» Subscriber

31 Oct 2009, 5:25pm
This is really lame.
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Matt
Guest
3 Nov 2009, 5:05pm
I encountered similar issues this weekend. I just posted to the gmail help forums here: http://www.google.com/support/forum/p/gmail/thread?tid=41a707289b6affb3&hl=en

I have the same seven MX records (different priorities) as you have, and ran thorough tests on each which showed everything working fine. I checked on Google's Apps MX setup instructions and aspmx4.googlemail.com. and aspmx5.googlemail.com. are still listed (and the priorities don't matter as long as they're in the right order, as @Frank points out). So, they are still recommending them. Furthermore, I know exactly what MX record my missing emails went through, and it was the primary one - aspmx.l.google.com.

Interested to hear if anyone else is experiencing issues, and if anyone has any more insight into the problem.
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primesuspect
The Icrontic Guy
primesuspect
27,810 Posts
3 Nov 2009, 6:24pm
Thanks for letting me know. I'm gonna post in your thread.
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photodude
New to the neighborhood
photodude
63 Posts
16 Nov 2009, 9:15am
Curious if your also experiencing Spoofing issues with your google for domains mail?

My domain has been hit by a spoofer, and nothing seems to help, added SPF records still no change. Sometimes I think that my incoming mail is effected due to the spoofing on my domian.
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ardichoke
King Banana Spanner
ardichoke
1,090 Posts
16 Nov 2009, 4:04pm
Spoofing of that type is nearly impossible to do. The only way to pull it off would be if someone who hosts at the same place that their DNS is hosting was ARP cache poisoning and redirecting all DNS traffic to their box which was pointing Icrontic's mail elsewhere. Any decent hosting company will catch something like that nearly immediately and shut it down. That said it's not technically impossible...
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