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Byron172
Recovering Workaholic
Byron172
370 Posts
4 Nov 2009, 3:15am

One of 4 PC's can't access web but is connecting to network

This is the problem:

I have four PC's on a network using a hub which then connects to my modem. My main PC connects directly into a second port on my modem. All my PC's have had no problem connecting to each other or to the net up until two days ago when I found that my wife's PC in the study will no longer connect to the net, although it is still able to access the network and shows no problem with "Local Connection".

All our PC's run XP and Vista except for hers. She stubbornly refuses to change from Windows 2000 as it is her preferred O/S and for what she does there is no real reason for her to change/upgrade to XP. So - based on that can anyone recommend a way to get her back on the net or what the problem may be?

Cheers.
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kryyst
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kryyst
5,161 Posts
4 Nov 2009, 2:05pm
If you open up a command prompt can you ping web address and have them resolve?

For example if you issue the command: ping www.google.com
Do you get an IP address back?
If not sounds like a DNS issue. If you do get an IP response then it's a browser issue.
__________________ Accidental Survivors - The only real source for modern RPG gaming.
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Byron172
Recovering Workaholic
Byron172
370 Posts
5 Nov 2009, 2:06am
Nope - no response from ping test and all settings (ie primary DNS, secondary DNS and IP address) all set to obtain automatically. It's got me puzzled, especially the fact that (as far as I'm aware) nothing has been altered on this PC since a few days back when it was getting internet access no problem!?!? I don't think it is browser related as Skype, email and AVG updates are not connecting either. Any thoughts?

I don't really want to reinstall O/S if at all possible (but it may be a good way to get her using XP hehehe)....
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Byron172
Recovering Workaholic
Byron172
370 Posts
5 Nov 2009, 8:44am
oops sorry - must have type-o'ed the first time as I tried again just now to show wifey and it got a response (doh) but still no internet connection. Iny ideas what I should do next?
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kryyst
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kryyst
5,161 Posts
5 Nov 2009, 3:48pm
Try going into IE tools, Advanced tab and reset your browser. Alternatively download firefox on another machine and install it.
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Byron172
Recovering Workaholic
Byron172
370 Posts
7 Nov 2009, 10:31pm
Thanks kryyst - followed both of your suggestions and we now have internet access again on her PC.
It also means that my wife now has a good reason to start using Firefox instead of IE as her default browser (which I've been trying to convince her of for a couple of years now).
Thanks again for your help.
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kryyst
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kryyst
5,161 Posts
9 Nov 2009, 3:08pm
Good stuff.
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