some spyware problems

Comments

• Crunchie Mandurah. Western Australia. Member

  August 2005 edited August 2005

  You have some entries there that need removing.
  
  ===============
  
  We'll need to unload Spybot's Teatimer before we begin. To do this can you start Spybot and go to Tools > Resident and uncheck the box next to Tea-Timer. Make sure that the icon in the system tray is no longer there. If it is, just right click on it and select "Exit". Do not forget to re-enable it when we are done .
  
  ===============
  
  Go to Add/Remove programs and remove(uninstall) the following, if present:
  
  WildTangent
  
  The above could appear anywhere within the entry. Be careful not to remove any personal or system software.
  
  ===============
  
  Run HiJackThis, click "Scan", then check(tick) the following, if present:
  
  
  O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - D:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
  O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
  O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
  
  O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - D:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
  
  O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "D:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
  O4 - HKLM\..\Run: [zanu] c:\program files\zangoclient\zanu.exe
  O4 - HKLM\..\RunOnce: [Srv32 spool service] D:\WINDOWS\System32\spoolsrv32.exe
  O4 - HKCU\..\RunOnce: [Srv32 spool service] D:\WINDOWS\System32\spoolsrv32.exe
  
  O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
  O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
  ...(Unless you've set these with an anti-spyware program like SpyBot's Immunize feature, have HiJackThis fix this.)
  
  O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} (AsyncDownloader Class) - http://survey.otxresearch.com/Preloader.dll
  
  
  Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".
  
  ===============
  
  Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:
  
  folders...
  
  D:\Program Files\WildTangent
  c:\program files\zangoclient
  
  files...
  
  D:\WINDOWS\System32\spoolsrv32.exe
  
  -
  
  Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".
  
  -
  
  Reboot.
  
  ===============
  
  To help protect your system from hostile ActiveX content, or special 'downloadable' files:
  
  Download, install and keep updated, SpywareBlaster. If you've installed it for the first time:
  
  1) Check for any available updates; if present, they'll be automatically downloaded and installed.
  2) Next, "Enable all protection".
  3) Exit the program.
  
  -
  
  Note: Remember to regularly check for updates.
  
  ===============
  
  After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.

  0
• Sp1nn3y

  August 2005 edited August 2005

  Logfile of HijackThis v1.99.1
  Scan saved at 5:52:18 AM, on 8/19/2005
  Platform: Windows XP SP2 (WinNT 5.01.2600)
  MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
  
  Running processes:
  D:\WINDOWS\System32\smss.exe
  D:\WINDOWS\system32\winlogon.exe
  D:\WINDOWS\system32\services.exe
  D:\WINDOWS\system32\lsass.exe
  D:\WINDOWS\system32\svchost.exe
  D:\WINDOWS\System32\svchost.exe
  D:\WINDOWS\system32\spoolsv.exe
  D:\WINDOWS\Explorer.EXE
  D:\WINDOWS\SOUNDMAN.EXE
  D:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
  D:\Program Files\QuickTime\qttask.exe
  D:\Program Files\iTunes\iTunesHelper.exe
  D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
  D:\Program Files\Winamp\winampa.exe
  D:\WINDOWS\system32\intell32.exe
  D:\Program Files\LimeWire\LimeWire.exe
  D:\WINDOWS\System32\nvsvc32.exe
  D:\Program Files\iPod\bin\iPodService.exe
  D:\Program Files\Support.com\bin\tgcmd.exe
  D:\Program Files\Internet Explorer\IEXPLORE.EXE
  D:\WINDOWS\system32\wuauclt.exe
  D:\DOCUME~1\Matt\LOCALS~1\Temp\Rar$EX00.359\HijackThis.exe
  
  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
  O2 - BHO: (no name) - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - (no file)
  O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
  O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
  O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - D:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
  O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\System32\NvCpl.dll,NvStartup
  O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
  O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE D:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
  O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
  O4 - HKLM\..\Run: [ViewMgr] D:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
  O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] D:\Program Files\GE\98056 Keyboard and Mouse\mouse32a.exe
  O4 - HKLM\..\Run: [OFFICEKB] D:\Program Files\GE\98056 Keyboard and Mouse\kbdap32a.exe
  O4 - HKLM\..\Run: [NeroFilterCheck] D:\WINDOWS\system32\NeroCheck.exe
  O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
  O4 - HKLM\..\Run: [AceGain LiveUpdate] D:\Program Files\AceGain\LiveUpdate\LiveUpdate.exe
  O4 - HKLM\..\Run: [iTunesHelper] D:\Program Files\iTunes\iTunesHelper.exe
  O4 - HKLM\..\Run: [tgcmd] "D:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper
  O4 - HKLM\..\Run: [BJCFD] D:\Program Files\BroadJump\Client Foundation\CFD.exe
  O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
  O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
  O4 - HKLM\..\Run: [WinampAgent] D:\Program Files\Winamp\winampa.exe
  O4 - HKLM\..\Run: [intell32.exe] D:\WINDOWS\system32\intell32.exe
  O4 - HKLM\..\Run: [zanu] c:\program files\zangoclient\zanu.exe
  O4 - Startup: LimeWire On Startup.lnk = D:\Program Files\LimeWire\LimeWire.exe
  O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
  O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
  O16 - DPF: RaptisoftGameLoader -
  O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} -
  O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} -
  O16 - DPF: {48884C41-EFAC-433D-958A-9FADAC41408E} (EGamesPlugin Class) - https://www.e-games.com.my/com/EGamesPlugin.cab
  O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} -
  O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
  O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} -
  O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
  O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\System32\nvsvc32.exe
  O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
  
  
  we now have much less spyware and no continuing popups but we still have some on here.

  0
• Crunchie Mandurah. Western Australia. Member

  August 2005 edited August 2005

  Just a few more to go.
  
  ===============
  
  Run HiJackThis then:
  
  1. Click "Open the Misc Tools Section"
  2. Click "Open Process manager"
  
  -
  
  Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:
  
  D:\WINDOWS\system32\intell32.exe
  
  Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.
  
  ===============
  
  Still in HiJackThis, click "Scan", then check(tick) the following, if present:
  
  
  O2 - BHO: (no name) - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - (no file)
  O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
  O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
  
  O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - D:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
  
  O4 - HKLM\..\Run: [intell32.exe] D:\WINDOWS\system32\intell32.exe
  O4 - HKLM\..\Run: [zanu] c:\program files\zangoclient\zanu.exe
  
  O16 - DPF: RaptisoftGameLoader -
  O16 - DPF: {084F552D-19EB-4668-9788-984CBC781A8F} -
  O16 - DPF: {47F591A2-8783-11D2-8343-00A0C945A819} -
  O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} -
  O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} -
  
  
  Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".
  
  ===============
  
  Locate and delete the following item(s), if present. Make sure you are able to view system and hidden files/ folders:
  
  folders...
  
  c:\program files\zangoclient
  
  files...
  
  D:\WINDOWS\system32\intell32.exe
  
  -
  
  Note that some of these file(s)/folder(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".
  
  -
  
  Reboot.
  
  ===============
  
  To help protect your system from hostile ActiveX content, or special 'downloadable' files:
  
  Download, install and keep updated, SpywareBlaster. If you've installed it for the first time:
  
  1) Check for any available updates; if present, they'll be automatically downloaded and installed.
  2) Next, "Enable all protection".
  3) Exit the program.
  
  -
  
  Note: Remember to regularly check for updates.
  
  ===============
  
  Please read these instructions carefully and print them out! Be sure to follow ALL instructions!
  
  Download smitRem.zip and save the file to your desktop.
  Right click on the file and extract it to it's own folder on the desktop.
  
  Place a shortcut to Panda ActiveScan on your desktop.
  
  Please download the trial version of Ewido Security Suite here:
  http://www.ewido.net/en/download/
  
  Please read Ewido Setup Instructions
  Install it, and update the definitions to the newest files. Do NOT run a scan yet.
  
  If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
  Ad-Aware SE Setup
  Don't run it yet!
  
  Next, please reboot your computer in SafeMode by doing the following:

  1. Restart your computer
  2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  3. Instead of Windows loading as normal, a menu should appear
  4. Select the first option, to run Windows in Safe Mode.

  
  Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
  Wait for the tool to complete and disk cleanup to finish.
  
  The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
  
  
  Open Ad-aware and do a full scan. Remove all it finds.
  
  
  Run Ewido:

  • Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop

  Close Ewido
  
  Next go to Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "Security Info" if present.
  
  Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
  Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.
  Let us know if any problems persist.

  0