Hi jimbo1406
Are you sure that you unzipped everything from smitfraudfix.zip to desktop?
Please try that again.
If that doesn't work, maybe Norton catches process.exe and deletes it. Did you get any warning by Norton about that file?
In that case:
1) Please disconnect from Internet (unplug network cable)
2) Shutdown Norton AntiVirus
3) Try to run smitfraudfix.cmd again
4) Start Norton AntiVirus
5) Re-connect to Internet
And tell me if that worked