Help! Can't Log in to Websites
I cannot log in to websites such as Hotmail, Yahoo, EBay, etc. When I enter my username and password, the same login screen pops up with the fields blank. I believe I have a trojan that is causing this. I have followed the instructions on this forum on this page:
http://www.short-media.com/forum/showthread.php?t=43902
which includes deleting temp files, running Ad-aware, Spybot, Spyware Blaster, the virus scans, and HJT. I am still having the problem.
Here is my HJT file:
Logfile of HijackThis v1.99.1
Scan saved at 10:29:28 AM, on 7/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\PROGRA~1\mcafee.com\mps\mscifapp.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\iRiver\iHP100\iHPDetect.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\Digidesign\Drivers\MMERefresh.exe
c:\program files\mcafee.com\agent\mcdetect.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\EQAdvice\EQAdvice.exe
C:\Program Files\Digital Line Detect\DLG.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\Rich\LOCALS~1\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://go.microsoft.com/fwlink/?LinkId=374
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe,pahiqrx.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\PROGRA~1\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll
O2 - BHO: McAfee Anti-Phishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5B0B7DD0-62FC-B4DC-7FB6-FB1E01129F50} - C:\WINDOWS\Gqopzicv.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: BMG3.LongTooth - {8110581C-FEA4-47AC-ADBC-DE958DD0F354} - C:\WINDOWS\system32\{8110581C-FEA4-47AC-ADBC-DE958DD0F354}.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {FBD2EBD0-E6DF-456E-B300-A4D10A90C683} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [MPSExe] c:\PROGRA~1\mcafee.com\mps\mscifapp.exe /embedding
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [iHP-100] C:\Program Files\iRiver\iHP100\iHPDetect.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [RecoverFromReboot] C:\WINDOWS\Temp\RecoverFromReboot.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [EQArticle] "C:\Program Files\EQArticle\EQArticle.exe"
O4 - HKCU\..\Run: [jjuth] C:\WINDOWS\system32\nvjagm.exe reg_run
O4 - HKCU\..\Run: [EQAdvice] "C:\Program Files\EQAdvice\EQAdvice.exe"
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra 'Tools' menuitem: McAfee Anti-Phishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - c:\program files\mcafee\spamkiller\mcapfbho.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} -
http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O15 - Trusted Zone: *.sbcglobal.net
O15 - Trusted Zone:
http://*.sbcglobal.net
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) -
http://tools.ebayimg.com/eps/wl/acti..._v1-0-3-17.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) -
http://download.mcafee.com/molbin/sh...1/mcinsctl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -
http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://v5.windowsupdate.microsoft.co...?1101184060813
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) -
http://www.linksysfix.com/check/nets...l/gtdownls.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) -
http://download.mcafee.com/molbin/sh...23/mcgdmgr.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Digidesign, A Division of Avid Technology, Inc. - C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: McAfee SpamKiller Server (MskService) - McAfee Inc. - C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
Here is my Panda ActiveScan Log:
Incident Status Location
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Coremetrics Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[data.coremetrics.com/]
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.go.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/Hitbox Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.hitbox.com/]
Spyware:Cookie/Hitbox Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.ehg-dig.hitbox.com/]
Spyware:Cookie/Bluestreak Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.bluestreak.com/]
Spyware:Cookie/QuestionMarket Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.questionmarket.com/]
Spyware:Cookie/Mediaplex Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.mediaplex.com/]
Spyware:Cookie/Zedo Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.zedo.com/]
Spyware:Cookie/Adserver Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.z1.adserver.com/]
Spyware:Cookie/PointRoll Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.ads.pointroll.com/]
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.advertising.com/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.2o7.net/]
Spyware:Cookie/CentrPort Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.centrport.net/]
Spyware:Cookie/WebtrendsLive Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[statse.webtrendslive.com/dcsx41mnd5twkf8wyp5mo4xok_6c8d]
Spyware:Cookie/Bfast Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.bfast.com/]
Spyware:Cookie/Serving-sys Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.serving-sys.com/]
Spyware:Cookie/BurstBeacon Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[
www.burstbeacon.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Overture Not disinfected C:\Documents and Settings\Colleen\Application Data\Mozilla\Firefox\Profiles\h5psi6sh.default\cookies.txt[.perf.overture.com/]
Spyware:Cookie/Go Not disinfected C:\Documents and Settings\Colleen\Cookies\colleen@go[1].txt
Please help me fix this problem.
Thank you.