OCZ halts use of Elpida Hyper ICs
OCZ Technology has joined Corsair in halting further production of DDR3 SDRAM modules based on Elpida’s MNH-E Hyper IC.
Corsair announced on Wednesday that DDR3-1866 and DDR3-2000 parts based on Elpida’s Hyper memory chips were suffering an abnormal failure rate. While customers were advised to continue using their products as normal, the firm opted to begin a recall of unsold products in the retail channel.
Rival memory firm OCZ Technology followed suit and announced today that though abnormal failure rates have not been observed, it would nevertheless offer support to customers with failed Elpida-based modules. Effected customers are eligible to receive their choice between an exchange of equal or lesser value or a cash refund.
In regards to the potential issues relating to Elpida Hyper IC’s, OCZ has not yet seen extended failures in the field, and the Elpida Hyper IC’s we have used came from earlier batches so we do not yet know if this is the reason why we are not seeing field issues but as a proactive measure based on the latest information from media reviewers like AnandTech we have officially held the use of any Elpida Hyper IC’s at this time. Any customers that are seeing issues are encouraged to contact us and we will absolutely take care of all customers that with a no questions asked refund or exchange for another OCZ product of equal value, whichever the customer prefers. We want to make sure that our customers have peace of mind and the confidence that we will take care of any and all issues related to modules that utilise Elpida Hyper chips.
Icrontic contacted OCZ for details on the Elpida situation, and we were informed that OCZ customers were at limited risk. We have confirmed that the preponderance of high-speed DDR3 parts from the company uses ICs sourced from companies other than Elpida.
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