Newegg is getting too big for their britches /// Warning! rant coming
After my mobo week from hell I finally got the first one back on Friday (well sort of). Newegg makes a big deal out of sending all materials back when you rma something or it will cost you. Well I sent the board back with everything and packed just like new (except the board was borked). Then #2 went and I sent everything just like I got it also. Then on Friday I got #1 back but there wasn't anything but the board in a different box like I just got a refurb (which it was). With this being the DFI Ultra-D that meant I did not get the audio module, cables, jumpers or jumper tool and to beat all every single jumper on the board was missing! I was hot and got on the phone with Newegg and wanted to know WTF! They were supposed to overnight an accessory package with everything missing but as of today, Tuesday I have absolutely nothing. I called yesterday and they said they had no record of anything being shipped but did have details of my previous conversation and they were sorry but the stuff would get sent right out overnight again! Then to top it all off I got #2 back today and the same deal of just the board. This one at least had the jumpers but there was another real big problem. The board was not packed at all and was just placed in a box with no protection what so ever and the board had all the caps bent over with 5 busted clean off the board. I was so hot after this that I took my wife's advice and cool off tonight and call them in the morning with a scripted detail so as not to get too carried away. So now I am sitting here with almost $300.00 worth of borked boards and Newegg has my money almost 2,000 miles away. I know Newegg has been so good in the past and has even gone out of their way a few times but this is freakin rediculous. They also told me that since the board was over 30 days out from the original invoice all rma's were going to be oem's and refurbed boards. /that totally sucks!!!