internet virus pro, arghhhhh.

Comments

• Katana

  May 2009 edited May 2009

  Malwarebytes' Anti-Malware
  
  Please download Malwarebytes' Anti-Malware to your desktop.
  
  

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If requested, please reboot
    
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

  
  
  
  
  
  
  Download and Run RSIT
  

  • Please download Random's System Information Tool by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    
    • log.txt will be opened maximized.
    • info.txt will be opened minimized.
  • Please post the contents of both log.txt and info.txt.

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• bothered Manchester UK

  May 2009 edited May 2009

  Thanks Katana for your reply but she sorted out. After running S&D again she did a system restore to a few days before it started. She says it has gone away and not returned, so far. Thanks again.

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