Microsoft customer support is officially stupid

Okay, so I found a glitch on Xbox Live which allows users to download the new Halo 2 maps which should cost $4, for free. I won't tell how, but I wrote to MS to let them know that I found it. I clearly explained in the message that I found a way to download the maps without paying, and they sent me back some generic response. I emailed them again and I even said, "YOU'RE LOSING MONEY FROM THIS!" and I got another generic response. Check this out, it's actually kinda funny what they wrote back.....I even emailed Bungie and Certain Affinity. I am a loyal fan of these games and I don't want to see them (mainly Certain Affinity) lose money for maps that they produced, they're only $4 anyway.

"Hello Trevor,

Thank you for writing Xbox Customer Support!

"We deeply apologize for the inconvenience. It sounds like this has been a very frustrating experience for you. I understand that you found a bug that enables you to somehow download HALO 2 maps for free. After careful review of your issue with regards to your concern, we have determined that it is best that you call the Xbox Customer Support number for better assistance. Thank you for your time and understanding.

For further assistance, please don't hesitate to write back or call Xbox Phone Support at your earliest convenience, and we will be happy to help you.

Xbox Customer Support Hotline: 1-800-4MY-XBOX (1-800-469-9269)
International (direct dial to U.S.): 425-635-7180
Hearing Impaired (TDD device): 1-866-740-9269 or 425-635-7102
Hours of operation (every day):
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

To expedite service, please provide Service Request Number when you call.

For more information about Xbox or Xbox360, please visit http://www.xbox.com.

Sincerely,
Arnold
Xbox Customer Care Team"