I could use expert advice please. I am trying to fix my sister's laptop. It is a
Toshiba running Windows XP Pro. Service pack 2. It is stuck in a reboot loop -msg=
We are sorry for the inconvenience...this may be due to a software or hardware problem-
the options given are:
last known good config
It will not boot in any choices given, it will not boot from the cd rom - the cd
rom drives starts & stops- I can use a dos floppy but the commands do not execute. I cannot change directories.
I can boot from the 6 windows set-up floppys but on clicking "R" to repair it goes back into the continuous loop. If I click install from the set-up floppys it says insert XP cd rom but it will not execute, no choice but to exit on that one.
I tried using a crossover cable & partition magic to copy the files she wanted off the drive but it did not recognize the laptop on the desktop pc.
I cannot get into BIOS to see what is going on there.I found the bios key it is f8 for the toshiva satellite A15-S127 - I also found this note from a post online: "A note to those who want to play with BIOS settings. Normally if you want to enter BIOS,pressing F1 or F8 or Del key(One of these three) will take
you there.But with Toshiba you will have to start up XP first and then go to BIOS through Toshiba console."
That would explain why I cannot access bios. When I click f8, it throws out a couple of other options, none of which allow access to bios...If I could get the cd rom to work I would be in great shape...this is a tough cookie to crack!
It seems to be my only option is to remove the hard drive to a working pc & copy the files. I am open to suggestions here...I have researched this problem extensively online, there are loads of posts with the exact same conditions but no workarounds that were successful that I could find.
Suggestions anyone? I am running out of ideas here...
thanks ever so much!