Client called me yesterday with 0x00000077: KERNEL_STACK_INPAGE_ERROR
BSOD. I had him run Dell Diagnostics and the drive failed, though it does reboot and work.....for now. He's got 2 years left on his Dell coverage so I see a new hard drive in his near future.
I'm sure Dell will expect him to rebuild from bare metal. He'll pay me to do that but has little patience for all the adjusting, tweaking stuff you do for a few months. I have a registered copy of Acronis Home 9.0. So...
- Why couldn't I just put it on his sick hard drive, take an image, then slap that back on the new hard drive?
- Is the recovery CD I made specific to my computer and drivers? Should I make a new one on his before we swap for the new HD?
- I know there's no activation kind of stuff with Acronis, but will I run into any problems using it on another computer for about 2 hours?
- Given the failure of his diagnostics, is there a chance I'm taking an image of a drive with some corrupted data? He has done an error check also.