Help w/ Trojan, problem with Adobe acrobat

Unknown
edited March 2005 in Spyware & Virus Removal
Help please!
I have picked up a virus/spyware from somewhere and am having a difficult time ridding my computer of it. The problem keeps coming back.
I have run updated ad-aware se , spybot search and destroy,ccleaner,cws shredder, and hijack this analyser( Deleting The items called for). I am also running Avast anti virus updated.
One item that keeps reappearing is( C:\WINDOWS\TEMP\SE.DLL) Indications are this is a virus/spyware/malware.? I will generally run hijack this at startup and delete the bad stuff I know of so I can get online. In my current hjt file there is no sign of it but In a scan of my current startuplist it shows up. I assume it won't show in hjt until it is prompted to load from wherever its hiding. This seems to happen when I try to log on to some websites, I will be redirected to an about blank search engine then I get popups And Internet explorer gets hijacked. I noticed in hjt a number of these (R1,R1,R0) The analyzer said these are safe,what would happen if I fixed these?
I am kinda at wits end and am tempted to take the ball bat to this thing.
Thank you for any assistance you can give
Jim M
P.S. I was going to send a log of files fixed by avast And spybot search and destroy(quarentined in the virus chest and deleted by s+d) but couldn't copy and paste them to notepad. Let me know if this info would help ,I can type them out if necessary.

I also can't access my adobe acrobat 6.0 since this all started. Can you help me figure out whats wrong with this progam? I get----

ACRORD32 caused an invalid page fault in
module ACRORD32.EXE at 0167:004264e5.
Registers:
EAX=004262ab CS=0167 EIP=004264e5 EFLGS=00010202
EBX=00844904 SS=016f ESP=00f3fd08 EBP=00f3fd88
ECX=00000000 DS=016f ESI=008ee22c FS=4617
EDX=004264b7 ES=016f EDI=00f3fd30 GS=0000
Bytes at CS:EIP:
89 03 8b 44 24 18 8d 1d f4 48 84 00 89 03 8b 44
Stack dump:
0095a510 0095a510 ffffffff 0000001c 41635072 004262ab 0042631d 0042638c 0042645e 004263f3 0041d9e3 0095a510 0095a510 ffffffff 00e1027c 0095d0a0

StartupList report, 3/21/05, 2:11:43 PM
StartupList version: 1.52
Started from : C:\PROGRAM FILES\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 (6.00.2600.0000)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHWEBSV.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHMAISV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\STARTUPLIST.EXE

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
SystemTray = SysTray.Exe
avast! Web Scanner = C:\PROGRA~1\ALWILS~1\AVAST4\ASHWEBSV.EXE
ashMaiSv = C:\PROGRA~1\ALWILS~1\AVAST4\ashmaisv.exe

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

SchedulingAgent = mstask.exe
avast! = C:\Program Files\Alwil Software\Avast4\ashServ.exe

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll

C:\WINDOWS\WININIT.BAK listing:
(Created 19/3/2005, 13:48:42)

[rename]
nul=C:\WINDOWS\TEMP\SE.DLL (* This problem here!!!)
nul=c:\windows\temp\trzf2d1.tmp
nul=c:\progra~1\alwils~1\avast4\setup\reboot.txt
c:\progra~1\alwils~1\avast4\aavm4h.dll=c:\progra~1\alwils~1\avast4\aav225.tmp
c:\progra~1\alwils~1\avast4\ahresmai.dll=c:\progra~1\alwils~1\avast4\ahr230.tmp
c:\progra~1\alwils~1\avast4\ahresmes.dll=c:\progra~1\alwils~1\avast4\ahr0231.tmp
c:\progra~1\alwils~1\avast4\ahresp2p.dll=c:\progra~1\alwils~1\avast4\ahr0232.tmp
c:\progra~1\alwils~1\avast4\ahresws.dll=c:\progra~1\alwils~1\avast4\ahr231.tmp
c:\progra~1\alwils~1\avast4\ahruimai.dll=c:\progra~1\alwils~1\avast4\ahr0233.tmp
c:\progra~1\alwils~1\avast4\ahruimes.dll=c:\progra~1\alwils~1\avast4\ahr0234.tmp
c:\progra~1\alwils~1\avast4\ahruiws.dll=c:\progra~1\alwils~1\avast4\ahr232.tmp
c:\progra~1\alwils~1\avast4\ashbase.dll=c:\progra~1\alwils~1\avast4\ash233.tmp
c:\progra~1\alwils~1\avast4\ashcfgp.dll=c:\progra~1\alwils~1\avast4\ash0234.tmp
c:\progra~1\alwils~1\avast4\ashcfgt.dll=c:\progra~1\alwils~1\avast4\ash234.tmp
c:\progra~1\alwils~1\avast4\ashchest.dll=c:\progra~1\alwils~1\avast4\ash0235.tmp
c:\progra~1\alwils~1\avast4\ashoutxt.dll=c:\progra~1\alwils~1\avast4\ash235.tmp
c:\progra~1\alwils~1\avast4\ashtask.dll=c:\progra~1\alwils~1\avast4\ash240.tmp
c:\progra~1\alwils~1\avast4\ashuint.dll=c:\progra~1\alwils~1\avast4\ash241.tmp
c:\progra~1\alwils~1\avast4\ashwsftr.dll=c:\progra~1\alwils~1\avast4\ash242.tmp
c:\progra~1\alwils~1\avast4\aswmonth.dll=c:\progra~1\alwils~1\avast4\asw242.tmp
c:\progra~1\alwils~1\avast4\aswres.dll=c:\progra~1\alwils~1\avast4\asw244.tmp
c:\progra~1\alwils~1\avast4\avcommex.dll=c:\progra~1\alwils~1\avast4\avc244.tmp
c:\progra~1\alwils~1\avast4\ashbug.exe=c:\progra~1\alwils~1\avast4\ash245.tmp
c:\progra~1\alwils~1\avast4\ashmaisv.exe=c:\progra~1\alwils~1\avast4\ash250.tmp
c:\progra~1\alwils~1\avast4\ashquick.exe=c:\progra~1\alwils~1\avast4\ash252.tmp
c:\progra~1\alwils~1\avast4\ashsimp2.exe=c:\progra~1\alwils~1\avast4\ash0253.tmp
c:\progra~1\alwils~1\avast4\ashsimpl.exe=c:\progra~1\alwils~1\avast4\ash254.tmp
c:\progra~1\alwils~1\avast4\ashwebsv.exe=c:\progra~1\alwils~1\avast4\ash255.tmp
c:\windows\system\aswboot.exe=c:\windows\system\asw260.tmp
c:\progra~1\alwils~1\avast4\english\base.dll=c:\progra~1\alwils~1\avast4\english\bas271.tmp
c:\progra~1\alwils~1\avast4\english\lang.dll=c:\progra~1\alwils~1\avast4\english\lan282.tmp
c:\progra~1\alwils~1\avast4\aswengin.dll=c:\progra~1\alwils~1\avast4\asw295.tmp
c:\progra~1\alwils~1\avast4\aswscan.dll=c:\progra~1\alwils~1\avast4\asw0296.tmp
nul=c:\windows\temp\a~nsisu_.exe
NUL=C:\PROGRA~1\ADOBE\ACROBA~2.0\READER\ACTIVEX\ACROIE~1.DLL


Enumerating Browser Helper Objects:

(no name) - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job

Enumerating Download Program Files:

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL
End of report, 6,030 bytes
Report generated in 1.558 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


Logfile of HijackThis v1.99.1
Scan saved at 3:05:20 PM, on 3/21/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHWEBSV.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHMAISV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE
C:\WINDOWS\NOTEPAD.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSIMPL.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHCHEST.EXE
C:\PROGRAM FILES\SPYBOT - SEARCH & DESTROY\SPYBOTSD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [avast! Web Scanner] C:\PROGRA~1\ALWILS~1\AVAST4\ASHWEBSV.EXE
O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\AVAST4\ashmaisv.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [avast!] C:\Program Files\Alwil Software\Avast4\ashServ.exe

Thanks again for your help

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Please download this tool and extract it to your desktop.
    http://www.derbilk.de/SpSeHjfix_Beta9.zip

    Start SpSeHjfix_Beta9.exe click on " Desinfecton starten". It will reboot your computer to complete the cleaning process. Once it is done please post a new hijackthis log.
  • jbbigq
    edited March 2005
    Thanks Buckeye-Sam, will do as instructed. I have in-laws in Gahanna, spring should be just around the corner for you guy's. I'm in the desert south west. we already have a good crop of wild flowers going on. will repost hjt log when done.
    I appreciate it
    Jim
  • jbbigq
    edited March 2005
    Hi Sam ,
    Did as requested. After the program ran a window opened asking if i wanted to close the zip file first(???) otherwise some files would be saved in TEMP. I picked no/(some files were saved) Was this the correct action? I figure they will be gone next time I run ccleaner.
    On reboot I got-
    RUNDLL
    Error Loading
    C:\Windows\Cloyd.gif
    The System can't Find the File Specified. Is this a problem or just part of the Trojan removal?
    Somewhere along the line here I saw a suggestion I might want to use an alternative browser, what are my options?
    Here is Hjt log
    Logfile of HijackThis v1.99.1
    Scan saved at 7:33:22 AM, on 3/22/05
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHWEBSV.EXE
    C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHMAISV.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [avast! Web Scanner] C:\PROGRA~1\ALWILS~1\AVAST4\ASHWEBSV.EXE
    O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\AVAST4\ashmaisv.exe
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [avast!] C:\Program Files\Alwil Software\Avast4\ashServ.exe

    Also last evening I ran (AGAIN) a full system scan with Avast antivirus.
    It could not check these files due to pasword protection. I never set up a password w/spybot or ad aware. Here are a few examples. If you want the full list I can list them
    I just thought this would give you the idea And easier on the eyestrain.
    C:\WINDOWS\WIN386.SWP [E] The process cannot access the file because (32)
    C:\WINDOWS\Application Data\Spybot - Search & Destroy\Recovery\BDEProjector.zip\Update\zupdate.exe [E] Archive is password protected. (42056)
    C:\Program Files\Lavasoft\Ad-Aware SE Personal\Skins\Ad-Aware SE default.ask\arrow1.bmp [E] Archive is password protected.
    there are probably more than 50 files that couldn't be checked.
    Keep in mind this was before I ran the zip file.
    Thanks again for the help.
    Jim
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    If you're looking for a good alternate browser check out Firefox.
    http://www.mozilla.org/products/firefox/


    Your virus scan won't be able to delete those files because they are in quarantine. Just open up Spybot and Adaware and remove all quarantined files and your scan should come back much cleaner.


    Have hijackthis fix these lines.

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =


    Aside from that, your log is clean!

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point left over from what we have just cleaned.

      You can find instructions on how to enable and reenable system restore here:

      Managing Windows Millenium System Restore

      or

      Windows XP System Restore Guide

      Renable system restore with instructions from tutorial above

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        1. Change the Download signed ActiveX controls to Prompt
        2. Change the Download unsigned ActiveX controls to Disable
        3. Change the Initialize and script ActiveX controls not marked as safe to Disable
        4. Change the Installation of desktop items to Prompt
        5. Change the Launching programs and files in an IFRAME to Prompt
        6. Change the Navigate sub-frames across different domains to Prompt
        7. When all these settings have been made, click on the OK button.
        8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.

    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    BTW, enjoy your weather out there. It's 40 degress and raining here. Yuck!
  • jbbigq
    edited March 2005
    Sam,
    Thanks a ton I really appreciate your help. I have 3 remaining questions.
    1- Should I just delete the zip file I downloaded to remove the se dll problem or is it worth saving for a later date?
    2- I'm running win98se on this computer is there a way to disable and reenable system restore on this.
    3-can you tell me the why and wherefor re/ the zip file I used. Was it something you made /+ generally what did it do . Other than the obvious. I'm just one of those people that want to know how'd it do that?
    Oh and that rain your getting is the reason you have to mow all that grass and the golf courses are so great /here in the desert we just paint the rocks green,LOL :thumbsup:
  • jaredjared College Station, TX Icrontian
    edited March 2005
    1 - Keeping the file is really your preference. As long as you don't get the bug that reinfects SE.DLL you won't need it. However, it won't hurt to keep it around. Your call.

    2 - Windows98 does not have a built in system restore like XP does. So don't worry about it.

    3 - That program you downloaded fixed the se.dll issue. SE.DLL is a IEplugin. It is considered spyware because it monitors the websites you vist, can modify you favorites, display ads, etc. Really annoying stuff! The program you downloaded just simplified the process of removing it.
  • jbbigq
    edited March 2005
    Jared, Thanks for the info , You guy's have been great. If you ever need any info on swimming pools or hot tubs ,now thats something I know a bit about. ;D Feel free to e-mail me @ mcqpoolsvs@aol.com.
    Jim M
    And I won't hold it against you if your a Cowboy fan after all you ended up with my coach/Parcells/ I'm a GIANT fan
This discussion has been closed.