Explorer crash when attempting to browse

NiGHTSNiGHTS San Diego Icrontian
edited April 2004 in Science & Tech
Whenever my girlfriend tries to open up Internet Explorer, it crashes moments after the window pops up with a fatal exception in the explorer.exe. It promptly goes back to the desktop and waits for your to put your fist through the monitor. Even if the homepage is blank, it still seems to crash. I don't have the exact specifications of the computer, but I do know its running WinME (ugh), ~733 PIII, and 128MB's RAM. Its a dell dimension, not quite sure of the series at the moment, but I will have it later definately. Was made in the mid 90s. The computer is also used for her father's business, so clearing the harddrive is out of the question. She keeps getting accused of crapping it up with "popup downloads" and music, straight from the secretary's mouth, and I'd like to put that old hag in her place...so, any ideas? I appreciate your time.

Comments

  • qparadoxqparadox Vancouver, BC
    edited April 2004
    Well its Me so it might just be flaky. But it could be spyware. Run ad-adaware and hi-jack this to start off.
  • NiGHTSNiGHTS San Diego Icrontian
    edited April 2004
    Done it, didn't help...you'd be amazed really. I found 934 objects with ad-aware, but when I deleted them it prevented some other programs from working, and I have a feeling HiJack this will result in the same...
  • teflemingtefleming
    edited April 2004
    You might want to download the LSP Fix now, while you still can. If it is a particularly nasty Malware, then it could bork your Winsock Stack (I don't really know what that means, just that it will prevent you from getting on the net) link
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited April 2004
    If you post your HJT log in the security forum, we can fix it for you.
  • DexterDexter Vancouver, BC Canada
    edited April 2004
    NiGHTS wrote:
    Done it, didn't help...you'd be amazed really. I found 934 objects with ad-aware, but when I deleted them it prevented some other programs from working, and I have a feeling HiJack this will result in the same...
    How many of those 934 objects were browser cookies? If users never clean their browser cookies, then 934 can be easy to get too.

    What programs stopped working after running Ad Aware? If Ad Aware caused problems with other programs, it means that either:

    - the other programs contained adware or spyware (such as Kazaa.)

    - the other programs had been altered by adware or spyware

    Ad Aware does not cause normal, legitimate programs to stop running. And if they are legit, and you have paid for the licenses, then you *should* have an install CD, so you can re-install the software ;)

    If you want help, we can help you. Post your HJT log in the security forum, and reference this thread for background info.

    Dexter...
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