Help - USB not working
OK motherboard gurus, I need some help please...
The background...
A friend brought me her computer to fix. She borked it up real good. Basically, she had 2 hard drives, an old 4.3 GB C drive that came with the system, and a WD 60 GB that I installed for her as a D drive. She decided she wanted to move the C drive to the D drive, so she copied everything, including her Windows directory to D, then deleted a bunch of stuff from C...including stuff from her Windows directory :banghead: She was surprised when she could not boot up the next time around.....
Now, this computer was a hand-me-down, so she did not have install disks for the Windows 98 that was installed on it, or driver disks for the hardware. So, we got her a copy of Windows 2000 to upgrade to, and I tracked down all the drivers online. I set about to transfer her data she needed to save from D back to C, wiped D, swapped their pins to make D the C and vice versa, and install the OS on the now clean 60 GB drive.
The System...
Motherboard: FIC AZ11E. Has VIA KT133 and VIA 686B chipsets.
http://www.fic.com.tw/product/motherboard/1stmainboard_detail.aspx?type=legacy&model_id=3
Processor: AMD @ 1.2 Ghz
RAM: 256 MB
The Problem...
As the title states, the USB is not working. I downloaded the USB drivers, as well as the rest of the mobo drivers, from the download page off the site linked above:
http://www.fic.com.tw/support/motherboard/doc/driver_via.aspx
The Win2K USB 2.0 driver installs, but it does not seem to work. The Device Manager always shows the USB root hub with a yellow exclamation, and indicates that it cannot start the device.
The USB is enabled in the BIOS, so I know that is not the trouble.
I tried installing the latest VIA 4 in 1 update, no change. I tried updating the driver via Windows Update. It downloaded a generic MS driver, and that didn't work either. I tried manually pointing the driver to a 3rd VIA USB driver I found, that didn't work.
I'm stumped. And she needs the USB ports, as her Multi-function printer/fax/scanner unit only has a USB port on it. It worked fine in Win 98 before she borked the system. It does not work in Win2K and that pisses me off.
Can anyone please shed some light on this for me? Is there something I am missing here? Is there a better generic driver that may work? Or is the USB chip pooched? If we have to, we will install a PCI-based USB card, but I really don't want to have to do that if we can avoid it....
Thanks in advance.
Dexter...
The background...
A friend brought me her computer to fix. She borked it up real good. Basically, she had 2 hard drives, an old 4.3 GB C drive that came with the system, and a WD 60 GB that I installed for her as a D drive. She decided she wanted to move the C drive to the D drive, so she copied everything, including her Windows directory to D, then deleted a bunch of stuff from C...including stuff from her Windows directory :banghead: She was surprised when she could not boot up the next time around.....
Now, this computer was a hand-me-down, so she did not have install disks for the Windows 98 that was installed on it, or driver disks for the hardware. So, we got her a copy of Windows 2000 to upgrade to, and I tracked down all the drivers online. I set about to transfer her data she needed to save from D back to C, wiped D, swapped their pins to make D the C and vice versa, and install the OS on the now clean 60 GB drive.
The System...
Motherboard: FIC AZ11E. Has VIA KT133 and VIA 686B chipsets.
http://www.fic.com.tw/product/motherboard/1stmainboard_detail.aspx?type=legacy&model_id=3
Processor: AMD @ 1.2 Ghz
RAM: 256 MB
The Problem...
As the title states, the USB is not working. I downloaded the USB drivers, as well as the rest of the mobo drivers, from the download page off the site linked above:
http://www.fic.com.tw/support/motherboard/doc/driver_via.aspx
The Win2K USB 2.0 driver installs, but it does not seem to work. The Device Manager always shows the USB root hub with a yellow exclamation, and indicates that it cannot start the device.
The USB is enabled in the BIOS, so I know that is not the trouble.
I tried installing the latest VIA 4 in 1 update, no change. I tried updating the driver via Windows Update. It downloaded a generic MS driver, and that didn't work either. I tried manually pointing the driver to a 3rd VIA USB driver I found, that didn't work.
I'm stumped. And she needs the USB ports, as her Multi-function printer/fax/scanner unit only has a USB port on it. It worked fine in Win 98 before she borked the system. It does not work in Win2K and that pisses me off.
Can anyone please shed some light on this for me? Is there something I am missing here? Is there a better generic driver that may work? Or is the USB chip pooched? If we have to, we will install a PCI-based USB card, but I really don't want to have to do that if we can avoid it....
Thanks in advance.
Dexter...
0
Comments
Thanks,
Dexter..