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Need help with Removal for "bestfriends.scr" AIM adware/virus.
Hey guys.
Apparently I have this bestfriend.scr virus. I ran hijackthis but I dont see any files that were mentioned in the removal guide.
Any help you can give me would be great.
Thanks,
Jen
Here's my HijackThis log::
Logfile of HijackThis v1.97.7
Scan saved at 5:22:59 PM, on 7/9/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\MsgSys.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\System32\SK9910DM.EXE
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\MSGINAV.EXE
C:\WINDOWS\System32\aolmsngr.exe
C:\WINDOWS\System32\rundll32.exe
C:\Documents and Settings\Jen\Application Data\odre.exe
C:\WINDOWS\System32\zft.exe
C:\Programme\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AIM\aim.exe
C:\Documents and Settings\Jen\Local Settings\Temporary Internet Files\Content.IE5\4PEV0PQF\HijackThis[1].exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.cnn.com/
R3 - Default URLSearchHook is missing
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1EFD4B0B-ED43-5DCC-8626-65550CA52A19} - C:\WINDOWS\System32\umdcv.dll
O2 - BHO: (no name) - {432D8C41-8586-11D8-997D-00C026232EB9} - C:\WINDOWS\bvm202.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Gina V Encryption] MSGINAV.EXE
O4 - HKLM\..\Run: [AOL Messenger] aolmsngr.exe
O4 - HKLM\..\RunServices: [AOL Messenger] aolmsngr.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [Sbrl] C:\Documents and Settings\Jen\Application Data\odre.exe
O4 - HKCU\..\Run: [Blk] C:\WINDOWS\System32\zft.exe
O4 - HKCU\..\RunOnce: [Microsoft Gina V Encryption] MSGINAV.EXE
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Programme\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ComcastHSI (HKLM)
O9 - Extra button: Support (HKLM)
O9 - Extra button: Help (HKLM)
O9 - Extra button: AIM (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/22da761d8c8e215f6101/netzip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38126.7456481481
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Apparently I have this bestfriend.scr virus. I ran hijackthis but I dont see any files that were mentioned in the removal guide.
Any help you can give me would be great.
Thanks,
Jen
Here's my HijackThis log::
Logfile of HijackThis v1.97.7
Scan saved at 5:22:59 PM, on 7/9/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\MsgSys.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\System32\SK9910DM.EXE
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\MSGINAV.EXE
C:\WINDOWS\System32\aolmsngr.exe
C:\WINDOWS\System32\rundll32.exe
C:\Documents and Settings\Jen\Application Data\odre.exe
C:\WINDOWS\System32\zft.exe
C:\Programme\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AIM\aim.exe
C:\Documents and Settings\Jen\Local Settings\Temporary Internet Files\Content.IE5\4PEV0PQF\HijackThis[1].exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.cnn.com/
R3 - Default URLSearchHook is missing
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1EFD4B0B-ED43-5DCC-8626-65550CA52A19} - C:\WINDOWS\System32\umdcv.dll
O2 - BHO: (no name) - {432D8C41-8586-11D8-997D-00C026232EB9} - C:\WINDOWS\bvm202.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Gina V Encryption] MSGINAV.EXE
O4 - HKLM\..\Run: [AOL Messenger] aolmsngr.exe
O4 - HKLM\..\RunServices: [AOL Messenger] aolmsngr.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [Sbrl] C:\Documents and Settings\Jen\Application Data\odre.exe
O4 - HKCU\..\Run: [Blk] C:\WINDOWS\System32\zft.exe
O4 - HKCU\..\RunOnce: [Microsoft Gina V Encryption] MSGINAV.EXE
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Programme\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ComcastHSI (HKLM)
O9 - Extra button: Support (HKLM)
O9 - Extra button: Help (HKLM)
O9 - Extra button: AIM (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/22da761d8c8e215f6101/netzip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {9EB320CE-BE1D-4304-A081-4B4665414BEF} (MediaTicketsInstaller Control) - http://www.mt-download.com/MediaTicketsInstaller.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38126.7456481481
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
0
Comments
please follow the instructions here and post a new log:
http://www.short-media.com/forum/showthread.php?t=14915
Here's the new log . . thanks.
Logfile of HijackThis v1.97.7
Scan saved at 11:31:41 AM, on 7/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\System32\SK9910DM.EXE
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\MSGINAV.EXE
C:\WINDOWS\System32\aolmsngr.exe
C:\Program Files\AIM+\AIM+.exe
C:\PROGRA~1\AIM\aim.exe
C:\Documents and Settings\Jen\Application Data\odre.exe
C:\WINDOWS\System32\xlshisu.exe
C:\Programme\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\MsgSys.EXE
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AIM+\AIM+.exe
C:\PROGRA~1\AIM\AIM95_c0\aim.exe
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\PROGRAM FILES\ROXIO\EASY CD CREATOR 5\EASY CD CREATOR\CREATR50.EXE
C:\Documents and Settings\Jen\My Documents\My Downloads\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.cnn.com/
R3 - Default URLSearchHook is missing
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {432D8C41-8586-11D8-997D-00C026232EB9} - C:\WINDOWS\bvm202.dll
O2 - BHO: (no name) - {4EA8140B-ED43-0BCE-8626-65550CA5291C} - C:\WINDOWS\System32\zmdabad.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Gina V Encryption] MSGINAV.EXE
O4 - HKLM\..\Run: [AOL Messenger] aolmsngr.exe
O4 - HKLM\..\RunServices: [AOL Messenger] aolmsngr.exe
O4 - HKCU\..\Run: [AIM] "C:\Program Files\AIM+\AIM+.exe" -cnetwait.odl
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [Sbrl] C:\Documents and Settings\Jen\Application Data\odre.exe
O4 - HKCU\..\Run: [Lpqwx] C:\WINDOWS\System32\xlshisu.exe
O4 - HKCU\..\RunOnce: [Microsoft Gina V Encryption] MSGINAV.EXE
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Programme\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ComcastHSI (HKLM)
O9 - Extra button: Support (HKLM)
O9 - Extra button: Help (HKLM)
O9 - Extra button: AIM (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://fpdownload.macromedia.com/get/shockwave/cabs/director/sw.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/22da761d8c8e215f6101/netzip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20040427/qtinstall.info.apple.com/saba/us/win/QuickTimeInstaller.exe
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38126.7456481481
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O4 - HKCU\..\RunOnce: [Microsoft Gina V Encryption] MSGINAV.EXE
IT's not microsoft That's why I accepted the download in teh first palce, thought it was good old microshaft, but it ends up it bogus 'n' it's the virus... I have it 'n' I'm currrently attemting to get rid of it myself
So I'm all clean now. Ehh it needed a clean reformat anyway . . just hate being forced into it.
Good Luck getting rid of yours.
-Jen
Well that's one way of getting rid of it...