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I have tried everything. I have posted earlier hijack this log file, followed by the things that you told me (SPY robot and ADAWARE), in safe mode and in normal mode and nothing. I even sent a e-mail to their site and requested an unintaller and that didn't help. This is a new log file, Please help me:

Logfile of HijackThis v1.98.0
Scan saved at 11:20:00 PM, on 8/2/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ipse.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger Plus! 3\MsgPlus.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ipwd.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Ares\Ares.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Christian\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\aizkc.dll/sp.html#96676
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://aizkc.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\aizkc.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\aizkc.dll/sp.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe
O2 - BHO: (no name) - {6518F4B3-A15F-E14C-71F3-61A49FC2A684} - C:\WINDOWS\system32\mfcmb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [tiz] C:\WINNT\tiz.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ipwd.exe] C:\WINDOWS\system32\ipwd.exe
O4 - HKLM\..\RunOnce: [ipse.exe] C:\WINDOWS\system32\ipse.exe
O4 - HKLM\..\RunOnce: [sdkjt.exe] C:\WINDOWS\system32\sdkjt.exe
O4 - HKLM\..\RunOnce: [mfcva32.exe] C:\WINDOWS\system32\mfcva32.exe
O4 - HKLM\..\RunOnce: [atlwn.exe] C:\WINDOWS\system32\atlwn.exe
O4 - HKLM\..\RunOnce: [msax.exe] C:\WINDOWS\system32\msax.exe
O4 - HKLM\..\RunOnce: [mfcxx32.exe] C:\WINDOWS\system32\mfcxx32.exe
O4 - HKLM\..\RunOnce: [sysec32.exe] C:\WINDOWS\sysec32.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Define - C:\WINDOWS\Web\ERS_DEF.HTM
O8 - Extra context menu item: &Search the Web - C:\WINDOWS\Web\ERS_SRC.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\WINDOWS\Web\ERS_ENC.HTM
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28578.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {469C7080-8EC8-43A6-AD97-45848113743C} - http://akamai.downloadv3.com/binaries/IA/nethv32_EN.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/16dc27294d7b82f26c04/netzip/RdxIE601.cab
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28578.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab

shwaip

Hi!

Please try this tool and let us know if it works or not.

http://www.softpedia.com/public/cat/10/17/10-17-210.shtml

cgonzalez76

I just ran the program in safe mode as instructed and it is still there. It did the same thing, it just changed the site, but the pop ups are still there. This is the new log:

Logfile of HijackThis v1.98.0
Scan saved at 12:15:59 AM, on 8/3/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ipse.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Messenger Plus! 3\MsgPlus.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\system32\ievm.exe
C:\Documents and Settings\Christian\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\yjxog.dll/sp.html#96676
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://yjxog.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://yjxog.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\yjxog.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\yjxog.dll/sp.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://yjxog.dll/index.html#96676
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\userinit.exe
O2 - BHO: (no name) - {6D5086FD-B70A-A21D-970A-511772E1A75C} - C:\WINDOWS\crgr32.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [tiz] C:\WINNT\tiz.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ievm.exe] C:\WINDOWS\system32\ievm.exe
O4 - HKLM\..\RunOnce: [ipse.exe] C:\WINDOWS\system32\ipse.exe
O4 - HKLM\..\RunOnce: [sdkjt.exe] C:\WINDOWS\system32\sdkjt.exe
O4 - HKLM\..\RunOnce: [mfcva32.exe] C:\WINDOWS\system32\mfcva32.exe
O4 - HKLM\..\RunOnce: [atlwn.exe] C:\WINDOWS\system32\atlwn.exe
O4 - HKLM\..\RunOnce: [msax.exe] C:\WINDOWS\system32\msax.exe
O4 - HKLM\..\RunOnce: [mfcxx32.exe] C:\WINDOWS\system32\mfcxx32.exe
O4 - HKLM\..\RunOnce: [sysec32.exe] C:\WINDOWS\sysec32.exe
O4 - HKLM\..\RunOnce: [atlqk32.exe] C:\WINDOWS\atlqk32.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Define - C:\WINDOWS\Web\ERS_DEF.HTM
O8 - Extra context menu item: &Search the Web - C:\WINDOWS\Web\ERS_SRC.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\WINDOWS\Web\ERS_ENC.HTM
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28578.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {469C7080-8EC8-43A6-AD97-45848113743C} - http://akamai.downloadv3.com/binaries/IA/nethv32_EN.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/16dc27294d7b82f26c04/netzip/RdxIE601.cab
O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28578.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab

Dexter

Ok, first place HJT into it's own directory, as per the instructions in the link above in big red letters that says "Steps To Take Before Posting a hijack This Log." The explanation for that is in there.

Next, reboot in SAFE MODE. Run HJT. Fix:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\yjxog.dll/sp.html#96676
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://yjxog.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://yjxog.dll/index.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\yjxog.dll/sp.html#96676
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\yjxog.dll/sp.html#96676
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://yjxog.dll/index.html#96676
R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {6D5086FD-B70A-A21D-970A-511772E1A75C} - C:\WINDOWS\crgr32.dll

O4 - HKLM\..\Run: [tiz] C:\WINNT\tiz.exe


O4 - HKLM\..\Run: [ievm.exe] C:\WINDOWS\system32\ievm.exe
O4 - HKLM\..\RunOnce: [ipse.exe] C:\WINDOWS\system32\ipse.exe
O4 - HKLM\..\RunOnce: [sdkjt.exe] C:\WINDOWS\system32\sdkjt.exe
O4 - HKLM\..\RunOnce: [mfcva32.exe] C:\WINDOWS\system32\mfcva32.exe
O4 - HKLM\..\RunOnce: [atlwn.exe] C:\WINDOWS\system32\atlwn.exe
O4 - HKLM\..\RunOnce: [msax.exe] C:\WINDOWS\system32\msax.exe
O4 - HKLM\..\RunOnce: [mfcxx32.exe] C:\WINDOWS\system32\mfcxx32.exe
O4 - HKLM\..\RunOnce: [sysec32.exe] C:\WINDOWS\sysec32.exe
O4 - HKLM\..\RunOnce: [atlqk32.exe] C:\WINDOWS\atlqk32.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O8 - Extra context menu item: &Define - C:\WINDOWS\Web\ERS_DEF.HTM

O8 - Extra context menu item: &Search the Web - C:\WINDOWS\Web\ERS_SRC.HTM

O8 - Extra context menu item: Look Up in &Encyclopedia - C:\WINDOWS\Web\ERS_ENC.HTM

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll

O16 - DPF: {469C7080-8EC8-43A6-AD97-45848113743C} - http://akamai.downloadv3.com/binaries/IA/nethv32_EN.cab

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/16dc27294d7b82f26c04/netzip/RdxIE601.cab

O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab


After fixing those entries, exit HJT. Stay in SAFE MODE, and manually locate
every single one of those .exe files and .dll files:

C:\WINDOWS\yjxog.dll
C:\WINDOWS\crgr32.dll
C:\WINNT\tiz.exe
C:\WINDOWS\system32\ievm.exe
C:\WINDOWS\system32\ipse.exe
C:\WINDOWS\system32\sdkjt.exe
C:\WINDOWS\system32\mfcva32.exe
C:\WINDOWS\system32\atlwn.exe
C:\WINDOWS\system32\msax.exe
C:\WINDOWS\system32\mfcxx32.exe
C:\WINDOWS\sysec32.exe
C:\WINDOWS\atlqk32.exe

Move these to a new folder called :C:\Quarantine. Rename the .dll's to .ddd, and the .exe's to .xxx. That way you can always replace them if it somehow turns out that one or more of these are necessary files....which is not likely, but quarantining is safer than deleting them.

Reboot normally, and check things out. If all goes well, you should be clean.
Let us know, and post a new log for review.

Dexter...