Consumer Rights and UK Law

ShortyShorty Manchester, UK Icrontian
edited August 2004 in Science & Tech
My buddy Ian from PCReview.co.uk has a very informative and useful article on comsumer rights and the misconceptions of just what rights you have... when things go wrong...
“When you buy something that turns out to be faulty, trying to argue your case with the retailer or manufacturer can be a testing experience. Despite strong laws designed to protect consumers from being “ripped off”, the advice given by retailers and manufacturers is often misleading or even downright wrong. This means the poor buyer is sent from pillar to post as they try to get a resolution. One of the consumer’s biggest enemies though, is lack of knowledge of the rights they have. Retail staff are often clueless about their legal responsibilities, and quote “company policy” as if it magically cancels out UK & European Laws. Be assured … it certainly does not.”
As someone who has just been very poorly treated regarding a faulty Radeon 9800xt, this rings true.

Source: PC Review

Comments

  • JimboraeJimborae Newbury, Berks, UK New
    edited August 2004
    Good article, unfortunately doesn't seem to have much information applicable to your situation.

    I hope you haven't given up those shisters at Asus though.
  • ShortyShorty Manchester, UK Icrontian
    edited August 2004
    Jimborae wrote:
    Good article, unfortunately doesn't seem to have much information applicable to your situation.

    I hope you haven't given up those shisters at Asus though.
    Not yet I haven't ;)
  • KometeKomete Member
    edited August 2004
    Remends me of the problem I'm having with viewsonic and getting my moniter rmaed. I emailed them within the warrenty to get a rma number. They asked me for the Serial number I emailed them back the info and the never sent me my RMA number. Well now I'm out of the warrenty period and they are pretty much saying I'm screwed. I keep asking if they can look up my email to see I emailed them within the warrenty preiod but they never reply to that email. I'm getting really frustrated with this especiall since I have researched this problem and it seems to be a common problem with this moniter.
  • ShortyShorty Manchester, UK Icrontian
    edited August 2004
    Komete wrote:
    Remends me of the problem I'm having with viewsonic and getting my moniter rmaed. I emailed them within the warrenty to get a rma number. They asked me for the Serial number I emailed them back the info and the never sent me my RMA number. Well now I'm out of the warrenty period and they are pretty much saying I'm screwed. I keep asking if they can look up my email to see I emailed them within the warrenty preiod but they never reply to that email. I'm getting really frustrated with this especiall since I have researched this problem and it seems to be a common problem with this moniter.
    At this stage, they could well just deny knowledge...but you have an original email from them... dated reply ;)

    Find a viewsonic number (even if's foreign) and call them up. You gotta keep trying with these guys.. be relentless!
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