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I'm Having Problems w/ Home Search Assistant, Search Extender, Shoppin Wizard

Unknown
edited September 2004 in Spyware & Virus Removal
Hello everyone,

I’ve tried the following Home search assistant removal guide but I got completely confused when it came to following my HijackThis Log files. Can you please help me? I got as far as number seven on the instruction manual and now I'm stuck. Here is my Latest HijackThis Log File. I would greatly appreciate it if anyone could help me thanks!



Logfile of HijackThis v1.98.2
Scan saved at 1:52:52 PM, on 30/08/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\STOPzilla!\szntsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\mqsvc.exe
C:\WINDOWS\System32\mqtgsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\system32\javahq32.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\WEATHE~1\Weather.exe
C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
C:\WINDOWS\shaaoo.dat
C:\PROGRA~1\HEWLET~1\AiO\Shared\Bin\hpoevm07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOSTS07.exe
C:\Program Files\Hewlett-Packard\AiO\Shared\bin\hpOFXM07.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\CraZy NeiSha\My Documents\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
R3 - Default URLSearchHook is missing
F3 - REG:win.ini: run=C:\WINDOWS\system32\services\msxmidi.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {75C7424E-E5B4-289A-16E2-5131C7F1BFA8} - C:\WINDOWS\iegz32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater] regsvr32 /s C:\WINDOWS\System32\kdpupd.dll
O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater (required)] regsvr32 /s C:\WINDOWS\System32\KDP15cd.dll
O4 - HKLM\..\Run: [javahq32.exe] C:\WINDOWS\system32\javahq32.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [ntne32.exe] C:\WINDOWS\system32\ntne32.exe
O4 - HKLM\..\RunOnce: [shaaoo.dat] C:\WINDOWS\shaaoo.dat
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WeatherCast] C:\PROGRA~1\WEATHE~1\Weather.exe /q
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: HPAiODevice(hp officejet v series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: *.my-internet.info
O16 - DPF: {05CE4481-8015-11D3-9811-C4DA9F000000} - http://www.topmoxie.com/external/builds/b010216/moxie4.cab
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php?bt=ie&p=9eafaeb2a8e2a9518112bc6e0cedee1552dd4ecb1dd748bcf1cf4d42ced1394245b14c137e17952f3a6abadc3d36297b2b37:b70ac5aa8ec48e2e58a29296baabe1d6
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/apop/default/popcaploader_v5.cab
O16 - DPF: {EDFCDAF5-95D9-40E9-BBE6-10C33190C3EF} (cGameControl Class) - http://zone.msn.com/bingame/rmcb/default/RumbleCube.cab
O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\msopt.dll (file missing)

Comments

  • DexterDexter Vancouver, BC Canada
    edited August 2004
    Welcome to Short-Media. :)

    Did you locate and disable one of the bogus services? If so, please tell me which one.

    Your bad HJT entries are:


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\pqthw.dll/sp.html#29126
    R3 - Default URLSearchHook is missing


    O2 - BHO: (no name) - {75C7424E-E5B4-289A-16E2-5131C7F1BFA8} - C:\WINDOWS\iegz32.dll

    O4 - HKLM\..\Run: [ntne32.exe] C:\WINDOWS\system32\ntne32.exe


    You also have some other problems:


    F3 - REG:win.ini: run=C:\WINDOWS\system32\services\msxmidi.exe

    O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)

    O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater] regsvr32 /s C:\WINDOWS\System32\kdpupd.dll
    O4 - HKLM\..\Run: [Kazaa Download Accelerator Updater (required)] regsvr32 /s C:\WINDOWS\System32\KDP15cd.dll

    O4 - HKLM\..\Run: [javahq32.exe] C:\WINDOWS\system32\javahq32.exe

    O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe


    O4 - HKLM\..\RunOnce: [shaaoo.dat] C:\WINDOWS\shaaoo.dat

    O4 - HKCU\..\Run: [WeatherCast] C:\PROGRA~1\WEATHE~1\Weather.exe /q

    O15 - Trusted Zone: *.my-internet.info

    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php?bt=ie&p=9eafaeb2a8e2a9518112bc6e0cedee1552dd4ecb1dd748bcf1cf4d42ced1394245b14c137e17952f3a6abadc3d36297b2b37:b70ac5aa8ec48e2e58a29296baabe1d6
    O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -

    O18 - Protocol: icoo - {4A8DADD4-5A25-4D41-8599-CB7458766220} - C:\WINDOWS\msopt.dll (file missing)


    Stay in Safe mode, manually locate the exe and dll files in the entries above, and quarantine them.


    Kazaa has adware as part of it's package. You are willingly exposing yourself to ads by running i, and you are slowing your computer down. Switch to Kazaa Lite, which contains no adware.

    The Bulls Eye Network stuff should have been cleaned up by Ad Aware, so if you have not done so, please run Ad Aware and Spybot as instructed. If you have, then manually remove this entry.

    Weatherbug contains adware as well. Why not just bookmark the local TV stations weather page if you really want to know the forecast?

    Fix those items, continue the HSA removal, and come bck to let us know how it worked out. Feel free to post another log for review when you are done.


    Please read our article on Defeating Spyware for tips on how to improve your Internet Explorer security, or to learn how to switch to a different browser. For more general information about spyware read this page.

    You are running Windows XP, and have not yet upgraded to Service Pack 2, please do so, especially if you plan to stay on Internet Explorer. SP2 introduces some security features to help protect you from unwanted downloads in Internet Explorer. Upgrade to XP Service Pack 2 here, courtesy of Short-Media's downloads section.

    Finally, if you have not already done so, please take the time to find out more about Folding For a Cure, a good cause by which your computer uses it's spare power to help search for cures to diseases. We would love to have you on our Team.

    Dexter...
  • neisha
    edited August 2004
    Thank you Dexter for helping me I really do appreciate it.

    I'm not sure if I was successful or not in locating one of those bogus services.
    The one I disabled is named NT LM Security Support Provider?? I have no idea what I'm doing here I'm just trying my best.

    I did a virus scan on my computer using Avast Antivirus and it found about seven viruses, I deleted all of them. I also ran another HiJackThis and this is my new logfile......


    Logfile of HijackThis v1.98.2
    Scan saved at 3:00:10 PM, on 31/08/2004
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\STOPzilla!\szntsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\System32\inetsrv\inetinfo.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\javatm.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\STOPzilla!\Stopzilla.exe
    C:\WINDOWS\system32\javahq32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe
    C:\WINDOWS\System32\dllhost.exe
    C:\WINDOWS\explorer.exe
    C:\Documents and Settings\InSaNe Apple\My Documents\HiJackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=runonce&pver=6.0&plcid=0x1009
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {E3215F20-3212-11D6-9F8B-00D0B743919D} - (no file)
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [STOPzilla] "C:\Program Files\STOPzilla!\Stopzilla.exe" /autorun
    O4 - HKLM\..\Run: [javahq32.exe] C:\WINDOWS\system32\javahq32.exe
    O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
    O4 - HKLM\..\RunOnce: [javatm.exe] C:\WINDOWS\javatm.exe
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: HPAiODevice(hp officejet v series) - 1.lnk = C:\Program Files\Hewlett-Packard\AiO\hp officejet v series\Bin\hpoant07.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_file.php?bt=ie&p=9eafaeb2a8e2a9518112bc6e0cedee1552dd4ecb1dd748bcf1cf4d42ced1394245b14c137e17952f3a6abadc3d36297b2b37:b70ac5aa8ec48e2e58a29296baabe1d6
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/apop/default/popcaploader_v5.cab
    O16 - DPF: {EDFCDAF5-95D9-40E9-BBE6-10C33190C3EF} (cGameControl Class) - http://zone.msn.com/bingame/rmcb/default/RumbleCube.cab
  • DexterDexter Vancouver, BC Canada
    edited September 2004
    No, that is not one of the listed services, you need to re-enable that.

    It looks like you have a re-infector still present:

    O4 - HKLM\..\Run: [javahq32.exe] C:\WINDOWS\system32\javahq32.exe

    Go to the Guide, read post # 2 on how to generate a log of Active Services, and post your active service log here.

    Dexter...
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