Bestfriends.scr Question

Unknown

ok here is my problem, please let me know if you have any suggestions or anything. A friend of mine was using my computer to check away messages, and he so graciously downloaded the Bestfriends.scr virus. I followed all the steps from the removal guide, but it didn't find any of those entries to remove. Also it hasn't changed my away messages or profile or anything. However, it has messed up my version of Norton Corporate Edition 8.1. It was working perfectly fine until this virus was downloaded. Now, from what I've noticed, it has disabled realtime protection, and won't let me enable it, When I try to run a scan, it tells me "Symantec Antivirus could not access the scan engine. Please ensure the product is properly installed." And when I click on "Virus List" to view the definitions I get this error message: "Unable to view virus list, Virus list is missing or damaged." I have tried to reinstall Norton and it did not fix the problem. Does anyone have any suggestions for me?

Here is my HiJack This log file:

Logfile of HijackThis v1.98.2
Scan saved at 1:54:10 PM, on 9/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\SK9910DM.EXE
C:\PROGRA~1\POP-UP~1\dpps2.exe
C:\Program Files\Weather Channel\The Weather Channel.exe
C:\Program Files\ePrompter\ePrompter.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\HiJack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Hot Key Kbd 9910 Daemon] SK9910DM.EXE
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRA~1\POP-UP~1\dpps2.exe"
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [EPSON Stylus CX5200] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P19 "EPSON Stylus CX5200" /O6 "USB001" /M "Stylus CX5200"
O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Desktop Weather 3] C:\Program Files\Weather Channel\The Weather Channel.exe
O4 - Startup: E-mail.lnk = C:\Program Files\ePrompter\ePrompter.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Pool 2 - http://download.games.yahoo.com/games/clients/y/potd_x.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) -
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {31932A5C-9234-4377-A920-72E7DD340DB4} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {511073AD-BE56-4D43-AE68-93390514385E} (TechToolsActivex.TechTools) - hcp://system/TechTools.CAB
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {93CEA8A4-6059-4E0B-ADDD-73848153DD5E} (CWebLaunchCtl Object) - http://gateway.cf1live.com/eSupport/static/weblaunch/weblaunch.cab
O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {D30CA0FD-1CA0-11D4-AC78-006008A9A8BC} (WebBasedClientInstall Class) - http://nortonres1.allegheny.edu/webinst/webinst.cab



thanks for any help you can give me!

-Steve

shazen27

Ok, so to update, I manually downloaded the most recent virus definitions for Norton, and it fixed the virus definitions not being found, and it also cleared up the access to the scan engine, so I can now perform scans. However, My realtime protection is still disabled, but the option is still checked. Any suggestions on a fix for this?

primesuspect

uninstall and reinstall NAV first, and then we'll go from there.

shazen27

I only needed to reinstall Live Update in order for it to correct the problem. Thanks for your suggestion.

primesuspect

So is everything okay then?

shazen27

Yep

primesuspect

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