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Spyware disables Print moitor, Please Help
Hello All,
First I wanted to give an advanced great big THANKS for helping me with this problem. It is wonderful to see that there are some good people out there willing to help the fight against spyware. The problem started with some kind of hijacker on a windows XP home machine. I have tried everything. Just to confirm, I did update and run both Ad-aware and Spybot 1.3. I have also upgraded to XP Pro and updated that with service pack 2. The main problem I have is pop-ups and the fact that all of my printers are gone! I cannot install printers and my fax monitor won't work. I am posting my Hijack This log and if anyone here has time to help me out I would greatly appreciate this.
Many more thanks in Advance...
Logfile of HijackThis v1.98.2
Scan saved at 2:01:47 PM, on 9/18/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijack This\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nedesignco.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: (no name) - {561A23D9-1318-4440-B95B-17BCDCE02765} - C:\WINDOWS\System32\hjfjgdc.dll (file missing)
O2 - BHO: (no name) - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\RunOnce: [AAW] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Aware.exe" "+b1"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Fax Console.lnk = C:\WINDOWS\SYSTEM32\fxsclnt.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.skoobidoo.com
O16 - DPF: {50AD557E-3426-41FD-AFDD-2AF39BB1C387} - http://akamai.downloadv3.com/binaries/LiveService/LiveService_5_EN_XP.cab
O18 - Filter: text/plain - {C623981E-D198-4CC2-B7A3-8D1A340760E7} - C:\WINDOWS\System32\hjfjgdc.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\kbdm.dll
O21 - SSODL: System - {8A439D3E-11F3-499F-8D21-9B642E87BF1E} - C:\WINDOWS\system32\system32.dll (file missing)
First I wanted to give an advanced great big THANKS for helping me with this problem. It is wonderful to see that there are some good people out there willing to help the fight against spyware. The problem started with some kind of hijacker on a windows XP home machine. I have tried everything. Just to confirm, I did update and run both Ad-aware and Spybot 1.3. I have also upgraded to XP Pro and updated that with service pack 2. The main problem I have is pop-ups and the fact that all of my printers are gone! I cannot install printers and my fax monitor won't work. I am posting my Hijack This log and if anyone here has time to help me out I would greatly appreciate this.
Many more thanks in Advance...
Logfile of HijackThis v1.98.2
Scan saved at 2:01:47 PM, on 9/18/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\ntvdm.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Hijack This\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nedesignco.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: (no name) - {561A23D9-1318-4440-B95B-17BCDCE02765} - C:\WINDOWS\System32\hjfjgdc.dll (file missing)
O2 - BHO: (no name) - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\RunOnce: [AAW] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Aware.exe" "+b1"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Fax Console.lnk = C:\WINDOWS\SYSTEM32\fxsclnt.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.skoobidoo.com
O16 - DPF: {50AD557E-3426-41FD-AFDD-2AF39BB1C387} - http://akamai.downloadv3.com/binaries/LiveService/LiveService_5_EN_XP.cab
O18 - Filter: text/plain - {C623981E-D198-4CC2-B7A3-8D1A340760E7} - C:\WINDOWS\System32\hjfjgdc.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\kbdm.dll
O21 - SSODL: System - {8A439D3E-11F3-499F-8D21-9B642E87BF1E} - C:\WINDOWS\system32\system32.dll (file missing)
0
Comments
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast High-Speed Internet
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - (no file)
O2 - BHO: (no name) - {561A23D9-1318-4440-B95B-17BCDCE02765} - C:\WINDOWS\System32\hjfjgdc.dll (file missing)
O2 - BHO: (no name) - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - (no file)
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O15 - Trusted Zone: *.searchmiracle.com
O15 - Trusted Zone: *.skoobidoo.com
O16 - DPF: {50AD557E-3426-41FD-AFDD-2AF39BB1C387} - http://akamai.downloadv3.com/binari...ice_5_EN_XP.cab
O18 - Filter: text/plain - {C623981E-D198-4CC2-B7A3-8D1A340760E7} - C:\WINDOWS\System32\hjfjgdc.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\kbdm.dll
O21 - SSODL: System - {8A439D3E-11F3-499F-8D21-9B642E87BF1E} - C:\WINDOWS\system32\system32.dll (file missing)
Boot into Safe Mode, then have HijackThis fix those entries.
Thanks so much for your help! I did get the printer working and everything seems much faster. Haven't had any pop-ups yet either! The only thing that you mentioned to remove while in safe mode that I could not, was this line.
O21 - SSODL: System - {8A439D3E-11F3-499F-8D21-9B642E87BF1E} -
Boot into Safe Mode, then have HijackThis fix those entries.[/QUOTE]
Hijack this does not find it on the scan when in safe mode. If I reboot and start windows normally, I still see it in my new log but hijack this won't remove it, it just keeps coming back.
Question is, Is this a big deal?
Here is the new log. And again, thanks for your help!
Logfile of HijackThis v1.98.2
Scan saved at 3:27:01 PM, on 9/18/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SYSTEM32\fxsclnt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Microsoft Works\MSWorks.exe
C:\Hijack This\hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nedesignco.com/
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe
O4 - HKLM\..\Run: [Lexmark X84-X85 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Fax Console.lnk = C:\WINDOWS\SYSTEM32\fxsclnt.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\WINDOWS\System32\kbdm.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\kbdm.dll
Please kill that, reboot, and post a new log...