CD-ROM problem!!!!!!!!!!!

golfgal208golfgal208
edited October 2004 in Hardware
okay, so i'm trying to just make an audio cd obviously it doesn't work. so i had the bestfriend.scr virus and i got help from someone on this site and he had me delete stuff using HijackThis and I think it somehow deleted something to do with burning a CD cause before this it burned CD's fine. can anyone please help me? please reply back and I can give you any info on my computer(that I know, i don't know too much though).

Comments

  • golfgal208golfgal208
    edited September 2004
    this is what it says when i try to burn a cd using windows media player: C00D11AB: Cannot burn files to CD
  • Access_DeniedAccess_Denied tennessee
    edited September 2004
    probley should restore backups then post your log.. i dunno tho you may want another persons opionin on this since you may be restoring a virus
  • golfgal208golfgal208
    edited September 2004
    this is what it say when i try to burn a cd using my RealOne player program: E80041899: Write error - buffer underrun occurred - [06/C5/00] & E80041925: TrackWriter error - command retry failed - [T7118]
  • golfgal208golfgal208
    edited September 2004
    okay, and if i do restore then how do i do that?? (sry, i'm stupid)
  • TexTex Dallas/Ft. Worth
    edited September 2004
    Don't start restoring yet please. Does the burner seem to read ok? Can you write to it just using XP or Nero or any other program? If so then...

    You may need to just uninstall realplayer and reinstall it as they may have deleted a entry realplayer needed. But if so its easier to just reinstall realplayer then risk getting your virus back restoring stuff.

    Tex
  • primesuspectprimesuspect Beepin n' Boopin Detroit, MI Icrontian
    edited September 2004
    Yes, PLEASE don't do a system restore, you will very likely bring back your hijack.
  • ShortyShorty Manchester, UK Icrontian
    edited September 2004
    golfgal208 wrote:
    this is what it say when i try to burn a cd using my RealOne player program: E80041899: Write error - buffer underrun occurred - [06/C5/00] & E80041925: TrackWriter error - command retry failed - [T7118]
    Buffer under-run? Been a long time since I heard of a CD failing because of that (most modern CDrw's come with underrun protection).

    How old is this PC/burner?
  • Luv-PepperLuv-Pepper In a country with 100% urbanisation.
    edited September 2004
    If you donno how to restore, I assume you don't have any progs that are large and valuable.. Just trying to say.. if everything else fails, format hdd and reinstall your windows. Might just be a software prob. try reinstalling the cdrom software first.. drivers etc.. maybe that helps
  • TexTex Dallas/Ft. Worth
    edited October 2004
    format the hard drive?? WTF? For gawds sake quit even suggesting that crap. She is simply having problems with one piece of hardware with a program thats not even a part of windows.

    formating the friggin drive is not any sort of solution for this problem.

    Tex
  • Luv-PepperLuv-Pepper In a country with 100% urbanisation.
    edited October 2004
    Nice one Tex. That's why I came to these forums. to learn to find practical solutions to everyday problems. half a year back, i'd usually prefer to spend half an hour reinstalling windows than wasting time trying to figure out the software.
  • TexTex Dallas/Ft. Worth
    edited October 2004
    Formating a hard drive is not needed to fix almost anything with win2k or winxp. There is no need to wipe a drive for anything but the most extreme problems. Most end up with a little over a half hour involved to backup their current data, reinstall windows and get all their apps and stuff all setup just the way they had them again. And she can't burn cd's so she backs up all her songs and stuff to floppy's I guess huh?

    I have built a few thousand PC's in the last 20 years. Trust me there is better ways especially for a user that is not very technicaly savy. She/He is having problems trouble shooting a simple problem here and you want her to format and reinstall windows, all her drivers, and applications? OMG. If they don't have another PC so we can walk her through the whole thing she will end up taking it to shop at having them do it at $75 an hour probably.

    Versus say .... Uhhh.... uninstalling real player, making sure she can burn in XP still and maybe reinstalling real player? thats a 3 minute install. This is not only not rocket science but its not even bottle rocket science.

    Sorry but I generally try and squelch the "well we didnt figure it out in 30 seconds so lets format the drive I guess" suggestions in the bud here.

    Keep reading posts here and we will teach you how to really troubleshoot the problems and fix them in a better way. Lots of very smart guys post here and I'm glad you came to Short-Media. I wasn't trying to pick on ya either! We are glad your here and hope you have fun and learn alot.

    Tex
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