Users Say Microsoft's Money Is Broke

KingFishKingFish
edited October 2004 in Science & Tech
Complaints are mounting among Microsoft customers about glitches in the new version of the company's Money personal finance program, including errors that prevent customers from paying bills online.
Customers posting comments in a Microsoft community newsgroup and various product review pages say the new Money 2005 has made it difficult or impossible to access online bill paying services Microsoft runs through its MSN subsidiary. Pierre Aterianus, an electrical engineer from Whitefish Bay, Wisc., said he followed Microsoft instructions to turn off MSN Bill Pay before installing Money 2005 and then reactivate the service, yet he still can't pay his credit card bill. Attempts to initiate payments either aren't sent or result in a "duplicate payment" error message, he said, and Microsoft support personnel haven't been able to provide a solution.
Source: c|net

Comments

  • Tony Brown
    edited October 2004
    I have experienced the same. I cannot pay my bills online via Money 2005. Today, 10-28-04, Tech Support took a message and gave me a service order # and told me to call back in a day or so to receive an answer to the problem. Given the $59.99 payout to get money 2005, I am so far not impressed.

    Another issue I have noticed is that deposits being downloaded do not always register as deposits- the adjusted available balance is sometimes shock and then there is a sweet relief when you see the error- but the work and the worry... I never had this trouble with 2002 or 2003.
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