Toshiba Recalls Notebook Memory Modules
Toshiba said Monday that it will offer a free exchange program for more than 25 of its notebook models, caused by a problem with a memory module that appears similar to one that affected Hewlett-Packard several months ago.
Source: eWeekToshiba Ltd. said it had placed a downloadable utility on its Web site so users can determine whether they are affected by the problem. If they are, users can send in the module free of charge and receive a replacement until April 30, 2005, according to the program guidelines. All costs for shipping and replacement of the part will be covered by Toshiba, the company said. Users will have the option of removing the DRAM themselves or shipping the notebook to a service center. A Toshiba senior executive said the company has not had a single report of a user having problems with the affected modules, which can cause blue screens or intermittent lockups. As to the problem itself, "the actual technical interactions are not anything we're prepared to talk about publicly, and I actually don't know the answer to that," said Chris Harrington, vice president of strategy and business development at Toshiba America Information Systems, based in Irvine, Calif.
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