Help on "Home Search Assistant" Removal
I have followed the steps of your "Home Search Assistant" Removal Guide for three times...but the problem is still alive. I send you the last Hijack log, please help me to choose which items must be deleted.
Some files as SOUNDMAN.EXE seems to be "good" files of windows or installed programs (soundcard), but maybe one of them is not, I don't know which one.
In the log I send you my black list would be:
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\winampa.ini:agedb
C:\WINDOWS\system32\netzg.exe
I hope you can help me.
Thanks in advance.
Sergio
Some files as SOUNDMAN.EXE seems to be "good" files of windows or installed programs (soundcard), but maybe one of them is not, I don't know which one.
In the log I send you my black list would be:
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\winampa.ini:agedb
C:\WINDOWS\system32\netzg.exe
I hope you can help me.
Thanks in advance.
Sergio
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Comments
Here it is:
Logfile of HijackThis v1.98.2
Scan saved at 17.16.12, on 21/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\File comuni\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\winampa.ini:agedb
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Programmi\Winamp\winampa.exe
C:\Programmi\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\FILECO~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\netzg.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\PROGRA~1\FILECO~1\PCSuite\Services\SERVIC~1.EXE
C:\Programmi\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\taskmgr.exe
C:\HJT\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.it
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.it
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.it
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {A8A452B1-264D-CBE7-DD85-9FEDA46257B6} - C:\WINDOWS\system32\mfcxi.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [WinampAgent] "C:\Programmi\Winamp\winampa.exe"
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Programmi\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MMTray] C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\FILECO~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Programmi\File comuni\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [netzg.exe] C:\WINDOWS\system32\netzg.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Paf] C:\WINDOWS\System32\w?nlogon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O12 - Plugin for .mov: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .tif: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: {63BAECA2-9E3C-45DE-B2B1-BBC5FA99958E} - http://81.74.238.7/aliceadsl/aliceadsl/registration/entry.do
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Programmi\File comuni\Microsoft Shared\Help\hxds.dll
Please, somebody help me.
Berdo
O4 - HKLM\..\Run: [netzg.exe] C:\WINDOWS\system32\netzg.exe
O4 - HKCU\..\Run: [Paf] C:\WINDOWS\System32\w?nlogon.exe
Fix those entries then find and delete the following files:
C:\WINDOWS\system32\mfcxi.dll
C:\WINDOWS\system32\netzg.exe
C:\WINDOWS\System32\w?nlogon.exe
C:\WINDOWS\winampa.ini:agedb
Then pull the plug on your computer and post a new log.
Also, do not reboot or use Internet Explorer (use Mozilla or Firefox instead) until I say your log is okay.
Ok I'll try again.
I'm not in front of the PC right now, but I remember that the files
C:\WINDOWS\System32\w?nlogon.exe
C:\WINDOWS\winampa.ini:agedb
are not there (there is winampa.ini and winlogon).
So maybe I fix them with HJT and then we'll see.
Thanks by now.
I'll send the new log as soon as possible.
Berdo
I think we've got it!
This is my last HJT log:
Logfile of HijackThis v1.98.2
Scan saved at 23.40.01, on 22/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\File comuni\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\Programmi\Winamp\winampa.exe
C:\Programmi\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\PROGRA~1\FILECO~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Programmi\Messenger\msmsgs.exe
C:\PROGRA~1\FILECO~1\PCSuite\Services\SERVIC~1.EXE
C:\Programmi\Norton AntiVirus\SAVScan.exe
C:\Programmi\File comuni\Symantec Shared\NMain.exe
C:\PROGRA~1\NORTON~1\navw32.exe
C:\HJT\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [EPSON Stylus C42 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P23 "EPSON Stylus C42 Series" /O6 "USB001" /M "Stylus C42"
O4 - HKLM\..\Run: [WinampAgent] "C:\Programmi\Winamp\winampa.exe"
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Programmi\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MMTray] C:\Programmi\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\FILECO~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Programmi\File comuni\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programmi\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Programmi\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\MSMSGS.EXE
O12 - Plugin for .mov: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin3.dll
O12 - Plugin for .tif: C:\Programmi\Internet Explorer\PLUGINS\npqtplugin5.dll
O16 - DPF: {63BAECA2-9E3C-45DE-B2B1-BBC5FA99958E} - http://81.74.238.7/aliceadsl/aliceadsl/registration/entry.do
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Programmi\File comuni\Microsoft Shared\Help\hxds.dll
I wanna thank all you guys involved in this project, in these last days I've learned so much about those kind of problems and I have read lot of your documents, guides and suggestions. I have just installed firefox and I think that we will pay more attention on how use the pc. All your work is so important for the internet community. I hope all you do will be given back to you some way.
Bye
Berdo
Thanks a lot for your support.
Bye,
Berdo