Extremely Slow Start-up and slow program initiation

Unknown
edited December 2004 in Spyware & Virus Removal
Five kids and one computer I really don't know what is going on except that when I do need to use it I get so irritated I give up! I've run Ad-Aware and Spybot S&D. It takes about 8-10 minutes to start-up, programs are slow to start and sluggish. Below is HJT log. I appreciate any help provided and thank you for taking the time.

Logfile of HijackThis v1.98.2
Scan saved at 12:46:29 PM, on 11/27/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\gearsec.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\program files\support.com\bin\tgcmd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
C:\Program Files\SBC\Connection Manager\CManager.exe
C:\PROGRA~1\YAHOO!\browser\ycommon.exe
C:\WINDOWS\System32\prrtect.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
C:\Program Files\Trend Micro\Internet Security\PCClient.EXE
C:\Program Files\Trend Micro\Internet Security\PCCGUIDE.EXE
C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\WINDOWS\System32\wisptis.exe
C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
C:\WINDOWS\System32\prrtect.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Richard Womack\My Documents\Rich's Stuff\IfpDriver\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.real.com/?????_rn-default/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
O2 - BHO: IEProxyHelperObj Class - {43DF16FD-D9ED-4c9e-B14A-F3236A12C649} - C:\Program Files\MusicNow\IEProxyHelper.dll
O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
O4 - HKLM\..\Run: [SpyHunter] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Configuration Loader] wincffg.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [180ax] c:\windows\180ax.exe
O4 - HKLM\..\Run: [ijaf] C:\WINDOWS\ijaf.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [prrtect] C:\WINDOWS\System32\prrtect.exe
O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Photo Express Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: ExpressServices 2000.lnk = C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1099747538967
O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{55C96C8B-D453-49A2-8EB1-576E08F61122}: NameServer = 206.141.193.55 66.73.20.40
O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll

Comments

  • SpywareShooterSpywareShooter 127.0.0.1
    edited November 2004
    O4 - HKLM\..\Run: [180ax] c:\windows\180ax.exe
    O4 - HKLM\..\Run: [ijaf] C:\WINDOWS\ijaf.exe
    O4 - HKCU\..\Run: [prrtect] C:\WINDOWS\System32\prrtect.exe

    Fix those entries then find and delete the files listed above, reboot and post a new log.
  • dadx5
    edited November 2004
    Thank you for the quick reply! It's nice to see individuals using their talents to help rather than hurt. Fixed / deleted 180ax.exe and ijaf.exe. Tries to Fix / delete prrtect.exe however, I could not delete it. "Error Deleting File or Folder" message - "Access Denied". I did a CTRL+ALT+DEL and can see it running, however, I can't terminate it...it just staarts right back up! Here is new HJT log.

    Logfile of HijackThis v1.98.2
    Scan saved at 7:20:31 PM, on 11/28/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
    C:\program files\support.com\bin\tgcmd.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Trend Micro\Internet Security\PCClient.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\Trend Micro\Internet Security\pccguide.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\System32\prrtect.exe
    C:\WINDOWS\System32\prrtect.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
    C:\Program Files\SBC\Connection Manager\CManager.exe
    C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
    C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe
    C:\WINDOWS\System32\gearsec.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
    C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    C:\Documents and Settings\Richard Womack\My Documents\Rich's Stuff\IfpDriver\hijack this\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.real.com/?????_rn-default/
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
    O2 - BHO: IEProxyHelperObj Class - {43DF16FD-D9ED-4c9e-B14A-F3236A12C649} - C:\Program Files\MusicNow\IEProxyHelper.dll
    O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
    O4 - HKLM\..\Run: [SpyHunter] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [Configuration Loader] wincffg.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [prrtect] C:\WINDOWS\System32\prrtect.exe
    O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Photo Express Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: ExpressServices 2000.lnk = C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
    O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
    O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1099747538967
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{55C96C8B-D453-49A2-8EB1-576E08F61122}: NameServer = 206.141.193.55 66.73.20.40
    O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
  • SpywareShooterSpywareShooter 127.0.0.1
    edited November 2004
    Boot into Safe Mode (press F8 at the BIOS screen when booting) and do the following:

    O4 - HKCU\..\Run: [prrtect] C:\WINDOWS\System32\prrtect.exe

    Fix that entry then (still in safe mode) find and delete prrtect.exe, boot back into normal mode and post a new log.
  • dadx5
    edited November 2004
    OK, took a few tries before it would start in safe mode. When I did a HJ scan the item to fix (prrtect.exe) did not show up to fix (I saved a copy of that log) However, I did find and delete while still in safe mode. Here is new log after rebooting in normal mode and it's still there! Thanks for your help!

    Logfile of HijackThis v1.98.2
    Scan saved at 9:03:26 PM, on 11/28/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
    C:\program files\support.com\bin\tgcmd.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Trend Micro\Internet Security\PCClient.exe
    C:\Program Files\Trend Micro\Internet Security\pccguide.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
    C:\Program Files\SBC\Connection Manager\CManager.exe
    C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
    C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe
    C:\WINDOWS\System32\gearsec.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
    C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Documents and Settings\Richard Womack\My Documents\Rich's Stuff\IfpDriver\hijack this\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.real.com/?????_rn-default/
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
    O2 - BHO: IEProxyHelperObj Class - {43DF16FD-D9ED-4c9e-B14A-F3236A12C649} - C:\Program Files\MusicNow\IEProxyHelper.dll
    O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
    O4 - HKLM\..\Run: [SpyHunter] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [Configuration Loader] wincffg.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [prrtect] C:\WINDOWS\System32\prrtect.exe
    O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Photo Express Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: ExpressServices 2000.lnk = C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
    O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
    O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1099747538967
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{55C96C8B-D453-49A2-8EB1-576E08F61122}: NameServer = 206.141.193.55 66.73.20.40
    O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
  • dadx5
    edited November 2004
    looks like prrtect.exe is gone for good! rebooted and here is new HJT log. Start up is still s-l-o-w....maybe I have hardware issues?

    Logfile of HijackThis v1.98.2
    Scan saved at 7:07:57 PM, on 11/29/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\program files\support.com\bin\tgcmd.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Trend Micro\Internet Security\PCClient.exe
    C:\Program Files\Trend Micro\Internet Security\pccguide.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\PROGRA~1\YAHOO!\browser\ycommon.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
    C:\Program Files\SBC\Connection Manager\CManager.exe
    C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
    C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe
    C:\WINDOWS\System32\gearsec.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\Internet Security\Tmntsrv.exe
    C:\Program Files\Trend Micro\Internet Security\tmproxy.exe
    C:\Program Files\Trend Micro\Internet Security\PccPfw.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\HPZipm12.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Documents and Settings\Richard Womack\My Documents\Rich's Stuff\IfpDriver\hijack this\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.real.com/?????_rn-default/
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: CControl Object - {3643ABC2-21BF-46B9-B230-F247DB0C6FD6} - C:\Program Files\E2G\IeBHOs.dll (file missing)
    O2 - BHO: IEProxyHelperObj Class - {43DF16FD-D9ED-4c9e-B14A-F3236A12C649} - C:\Program Files\MusicNow\IEProxyHelper.dll
    O2 - BHO: X1IEHook Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [TM Outbreak Agent] "C:\Program Files\Trend Micro\Internet Security\TMOAgent.exe" /run
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [tgcmdprovidersbc] "c:\program files\support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray
    O4 - HKLM\..\Run: [SpyHunter] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend Micro\Internet Security\PCClient.exe"
    O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security\pccguide.exe"
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [Configuration Loader] wincffg.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O4 - Global Startup: Photo Express Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 2\CalCheck.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: ExpressServices 2000.lnk = C:\Program Files\Day-Timer Organizer SHARP Edition\xserv2k.exe
    O8 - Extra context menu item: Display All Images with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/228
    O8 - Extra context menu item: Display Image with Full Quality - res://C:\Program Files\NetZero\qsacc\appres.dll/227
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1099747538967
    O16 - DPF: {FFFFFFFF-CACE-BABE-BABE-00AA0055595A} - http://www.trueswitch.com/sbc/TrueInstallSBC.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{55C96C8B-D453-49A2-8EB1-576E08F61122}: NameServer = 206.141.193.55 66.73.20.40
    O18 - Protocol: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - C:\Program Files\HP\hpcoretech\comp\hpuiprot.dll
  • dadx5
    edited December 2004
    Things are better...I appreciate the help provided...I'll keep trying...

    dadx5
This discussion has been closed.