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HSA just wont go away - Help!
I just found your site and I hope someone can help. I tried all of the instruction in the HSA Removal Guide and nothing has been successful. I keep getting a stream of pop-ups, the home page resets, and my Spy Sweeper is going crazy.
Here is my HJT log after running AdAware and Spybot S&D:
Logfile of HijackThis v1.97.7
Scan saved at 11:03:04 PM, on 12/8/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\lexbces.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\LEXPPS.EXE
C:\PROGRA~1\SAV\vptray.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\PROGRA~1\SAV\DefWatch.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\SAV\Rtvscan.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\qserver.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\ScanExplicit.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\mssp.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\PROGRA~1\Symantec\QUARAN~1\Server\IcePack.exe
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\explorer.exe
C:\Download\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
O2 - BHO: (no name) - {DD0FBD63-3C6D-6D50-4E50-B4FA986D34AD} - C:\WINDOWS\crmd32.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe"
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nths32.exe] C:\WINDOWS\system32\nths32.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - Startup: HotSync Manager.LNK = C:\Palm\HOTSYNC.EXE
O4 - Startup: Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Share in Hello (HKLM)
O9 - Extra 'Tools' menuitem: Share in H&ello (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {BAB3E70B-A847-4A88-ACFC-778FCCC00287} (CActSetupObj Object) - http://www.odysseusmarketing.com/actsetup.cab
O16 - DPF: {C32E3130-F455-4083-B29E-414FA449C23A} (COMOPlayerPluginFlt Control) - http://iqvideo.iq-digital.com/contentdisk_static_new/plugins/comoplayer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
I hope someone has better luck seeing somehing in here that I didn't. Thanks if you are able to help. And if you can't help, thanks anyway.
Chris
Here is my HJT log after running AdAware and Spybot S&D:
Logfile of HijackThis v1.97.7
Scan saved at 11:03:04 PM, on 12/8/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\lexbces.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\LEXPPS.EXE
C:\PROGRA~1\SAV\vptray.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\PROGRA~1\SAV\DefWatch.exe
C:\WINDOWS\System32\devldr32.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\SAV\Rtvscan.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\qserver.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\ScanExplicit.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\mssp.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\PROGRA~1\Symantec\QUARAN~1\Server\IcePack.exe
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\explorer.exe
C:\Download\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
O2 - BHO: (no name) - {DD0FBD63-3C6D-6D50-4E50-B4FA986D34AD} - C:\WINDOWS\crmd32.dll
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe"
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nths32.exe] C:\WINDOWS\system32\nths32.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - Startup: HotSync Manager.LNK = C:\Palm\HOTSYNC.EXE
O4 - Startup: Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Share in Hello (HKLM)
O9 - Extra 'Tools' menuitem: Share in H&ello (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {BAB3E70B-A847-4A88-ACFC-778FCCC00287} (CActSetupObj Object) - http://www.odysseusmarketing.com/actsetup.cab
O16 - DPF: {C32E3130-F455-4083-B29E-414FA449C23A} (COMOPlayerPluginFlt Control) - http://iqvideo.iq-digital.com/contentdisk_static_new/plugins/comoplayer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
I hope someone has better luck seeing somehing in here that I didn't. Thanks if you are able to help. And if you can't help, thanks anyway.
Chris
0
Comments
http://home.comcast.net/~rand1038/vbscript/ServiceFilter.zip
Download, unzip and double-click ServiceFilter.vbs (you may need to disable your antivirus program to run the file). This script will create a text file named Post_This.txt in the same folder as the script itself has been saved - copy and paste the contents of Post_This.txt in your next reply here.
Also post a new hijackthis log, but do not reboot or use Internet Explorer or the filenames will change and the fix will fail.
Thanks,
Chris
The script did not recognize the services listed below.
This does not mean that they are a problem.
To copy the entire contents of this document for posting:
At the top of this window click "Edit" then "Select All"
Next click "Edit" again then "Copy"
Now right click in the forum post box then click "Paste"
########################################
ServiceFilter 1.1
by rand1038
Microsoft Windows XP Professional
Version: 5.1.2600
Dec 9, 2004 11:42:04 PM
---> Begin Service Listing <---
Unknown Service # 1
Service Name: awhost32
Display Name: pcAnywhere Host Service
Start Mode: Manual
Start Name: LocalSystem
Description: "Allows Remote pcAnywhere users to connnect to this ... Service Type: Own Process
Path: c:\program files\symantec\pcanywhere\awhost32.exe
State: Stopped
Process ID: 0
Started: False
Exit Code: 1077
Accept Pause: False
Accept Stop: False
Unknown Service #2
Service Name: DefWatch
Display Name: DefWatch
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\progra~1\sav\defwatch.exe
State: Running
Process ID: 1252
Started: True
Exit Code: 0
Accept Pause: False
Accept Stop: True
Unknown Service # 3
Service Name: IcePack
Display Name: Symantec Quarantine Agent
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\progra~1\symantec\quaran~1\server\icepack.exe
State: Running
Process ID: 112
Started: True
Exit Code: 0
Accept Pause: False
Accept Stop: True
Unknown Service # 4
Service Name: Intel Alert Handler
Display Name: Intel Alert Handler
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\windows\system32\ams_ii\hndlrsvc.exe
State: Running
Process ID: 292
Started: True
Exit Code: 0
Accept Pause: True
Accept Stop: True
Unknown Service # 5
Service Name: Intel Alert Originator
Display Name: Intel Alert Originator
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\windows\system32\ams_ii\iao.exe
State: Running
Process ID: 244
Started: True
Exit Code: 0
Accept Pause: True
Accept Stop: True
Unknown Service #6
Service Name: Norton AntiVirus Server
Display Name: Symantec AntiVirus Server
Start Mode: Auto
Start Name: LocalSystem
Description: Provides real-time virus scanning, reporting, and management functionality for Symantec Client ... Service Type: Own Process
Path: c:\progra~1\sav\rtvscan.exe
State: Running
Process ID: 1300
Started: True
Exit Code: 0
Accept Pause: False
Accept Stop: True
Unknown Service # 7
Service Name: NSCTOP
Display Name: Symantec System Center Discovery Service
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\progra~1\symantec\symant~1\nsctop.exe
State: Running
Process ID: 1360
Started: True
Exit Code: 0
Accept Pause: False
Accept Stop: True
Unknown Service # 8
Service Name: qserver
Display Name: Symantec Central Quarantine
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\progra~1\symantec\quaran~1\server\qserver.exe
State: Running
Process ID: 1492
Started: True
Exit Code: 0
Accept Pause: False
Accept Stop: True
Unknown Service # 9
Service Name: ScanExplicit
Display Name: Symantec Quarantine Scanner
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Own Process
Path: c:\progra~1\symantec\quaran~1\server\scanexplicit.exe
State: Running
Process ID: 1544
Started: True
Exit Code: 0
Accept Pause: True
Accept Stop: True
Unknown Service #10
Service Name: SwPrv
Display Name: MS Software Shadow Copy Provider
Start Mode: Manual
Start Name: LocalSystem
Description: Manages software-based volume shadow copies taken by the Volume Shadow Copy service. If this ... Service Type: Own Process
Path: c:\windows\system32\dllhost.exe /processid:{1287700a-7670-49ea-8a12-e179c1511116}
State: Stopped
Process ID: 0
Started: False
Exit Code: 1077
Accept Pause: False
Accept Stop: False
Unknown Service # 11
Service Name: UtilMan
Display Name: Utility Manager
Start Mode: Manual
Start Name: LocalSystem
Description: Starts and configures accessibility tools from one ... Service Type: Own Process
Path: c:\windows\system32\utilman.exe
State: Stopped
Process ID: 0
Started: False
Exit Code: 1077
Accept Pause: False
Accept Stop: False
Unknown Service # 12
Service Name: %AF夶À¨
Display Name: Remote Procedure Call (RPC) Helper
Start Mode: Auto
Start Name: LocalSystem
Description: ...
Service Type: Share Process
Path: c:\windows\mssp.exe /s
State: Running
Process ID: 1676
Started: True
Exit Code: 0
Accept Pause: False
Accept Stop: True
---> End Service Listing <---
There are 94 Win32 services on this machine.
12 were unrecognized.
Script Execution Time: 4.523438 seconds.
Logfile of HijackThis v1.97.7
Scan saved at 11:45:47 PM, on 12/9/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\lexbces.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\LEXPPS.EXE C:\PROGRA~1\SAV\DefWatch.exe C:\WINDOWS\system32\cba\pds.exe C:\PROGRA~1\SAV\Rtvscan.exe C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\System32\nvsvc32.exe C:\PROGRA~1\Symantec\QUARAN~1\Server\qserver.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\ScanExplicit.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MsgSys.EXE C:\PROGRA~1\Symantec\QUARAN~1\Server\IcePack.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe C:\WINDOWS\System32\devldr32.exe C:\Program Files\Visioneer OneTouch\OneTouchMon.exe C:\PROGRA~1\SAV\vptray.exe C:\WINDOWS\System32\RUNDLL32.EXE C:\WINDOWS\System32\ctfmon.exe C:\Palm\HOTSYNC.EXE C:\WINDOWS\FSScrCtl.exe C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE C:\PROGRA~1\MICROS~1\OFFICE10\WINWORD.EXE
C:\Download\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
O2 - BHO: (no name) - {DD0FBD63-3C6D-6D50-4E50-B4FA986D34AD} - C:\WINDOWS\crmd32.dll O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe" O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\vptray.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nths32.exe] C:\WINDOWS\system32\nths32.exe O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0 O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck O4 - Startup: HotSync Manager.LNK = C:\Palm\HOTSYNC.EXE O4 - Startup: Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Share in Hello (HKLM)
O9 - Extra 'Tools' menuitem: Share in H&ello (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {BAB3E70B-A847-4A88-ACFC-778FCCC00287} (CActSetupObj Object) - http://www.odysseusmarketing.com/actsetup.cab
O16 - DPF: {C32E3130-F455-4083-B29E-414FA449C23A} (COMOPlayerPluginFlt Control) - http://iqvideo.iq-digital.com/contentdisk_static_new/plugins/comoplayer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Unzip it to your desktop but don't run it yet.
2. Download Adaware from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.
3. Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.
4. Make sure your PC is configured to show hidden files
Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"
5. Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok
Scroll down and find the service called "Remote Procedure Call (RPC) Helper". When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.
6. Reboot to Safe Mode
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.
7. Scan with Hijack This and put checks next to all the following, then click "Fix Checked"
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\whqdy.dll/sp.html#26512
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\whqdy.dll/sp.html#26512
O2 - BHO: (no name) - {DD0FBD63-3C6D-6D50-4E50-B4FA986D34AD} - C:\WINDOWS\crmd32.dll
O4 - HKLM\..\Run: [nths32.exe] C:\WINDOWS\system32\nths32.exe
and delete the following files if present.
C:\WINDOWS\whqdy.dll
C:\WINDOWS\crmd32.dll
C:\WINDOWS\system32\nths32.exe
c:\windows\mssp.exe
8. Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.
9. Scan with Adaware and let it remove any bad files found.
10. Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:
Temporary Files
Temporary Internet Files
Recycle Bin
11. Reboot to normal mode, scan again with Hijack This and post a new log here.
12. Finally, do an online scan at the following site. Let it remove any infected files found.
Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com
Post a fresh HijackThis log and the AboutBuster report back here please.
Logfile of HijackThis v1.97.7
Scan saved at 10:48:56 PM, on 12/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\lexbces.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\LEXPPS.EXE
C:\PROGRA~1\SAV\DefWatch.exe
C:\WINDOWS\system32\cba\pds.exe
C:\PROGRA~1\SAV\Rtvscan.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\qserver.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\ScanExplicit.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ams_ii\hndlrsvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\system32\ams_ii\iao.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\PROGRA~1\Symantec\QUARAN~1\Server\IcePack.exe
C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\PROGRA~1\SAV\vptray.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Palm\HOTSYNC.EXE
C:\WINDOWS\FSScrCtl.exe
C:\Download\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.google.com
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\Program Files\Panicware\Pop-Up Stopper\dpps2.exe"
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nths32.exe] C:\WINDOWS\system32\nths32.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: HotSync Manager.LNK = C:\Palm\HOTSYNC.EXE
O4 - Startup: Screen Saver Control.lnk = C:\WINDOWS\FSScrCtl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Share in Hello (HKLM)
O9 - Extra 'Tools' menuitem: Share in H&ello (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {BAB3E70B-A847-4A88-ACFC-778FCCC00287} (CActSetupObj Object) - http://www.odysseusmarketing.com/actsetup.cab
O16 - DPF: {C32E3130-F455-4083-B29E-414FA449C23A} (COMOPlayerPluginFlt Control) - http://iqvideo.iq-digital.com/contentdisk_static_new/plugins/comoplayer.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Scanned at: 4:41:36 PM on: 12/11/2004
-- Scan 1
About:Buster Version 4.0
Reference List : 16
ADS not scanned System(FAT)
Removed 4 Random Key Entries
Attempted Clean Of Temp folder.
Removed Uninstall Key (HSA)
Removed Uninstall Key (SE)
Removed Uninstall Key (SW)
Pages Reset... Done!