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Home Search Assistant - Exo

Unknown
edited March 2005 in Spyware & Virus Removal
Greetings everyone, new to the forum, and am very pleased at the detail help files, but I just can't seem to fix the problem, time after time aftet time.

I've followed the directions as best as I could, and I just can't figure out how to get rid of this beast.

I wanted to introduce myself, I'm Mike, 21 years old, work for Muzak, running a Windows XP Pro system, below I will post the log files, I beg you guys for help, as I've tried over and over and cant seem to fix it myself, first log post will be non-safe mode, and second log post will be safe-mode.

I am desperate to get rid of this, and find out how I got this in the first place?

Many many thanks in advance, and I hope someone can help me promptly.

-exo

Non-safe mode log:

Logfile of HijackThis v1.99.0
Scan saved at 7:36:32 PM, on 1/28/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\sstray.exe
C:\PROGRA~1\SYMANT~1\vptray.exe
C:\WINDOWS\System32\tfhxuvuo.exe
C:\WINDOWS\system32\winun32.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\netal.exe
C:\Documents and Settings\eXo\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Acrobat\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {E5BCD11D-CF53-13E8-21A0-55210FBE13D2} - C:\WINDOWS\crvi.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [swjepjydbzhkx] C:\WINDOWS\System32\tfhxuvuo.exe
O4 - HKLM\..\Run: [winun32.exe] C:\WINDOWS\system32\winun32.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {2E28242B-A689-11D4-80F2-0040266CBB8D} (KX-HCM10 Control) - http://colocam.commpartners.us/kxhcm10.ocx
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: gearsec - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Network Security Service (NSS) - Unknown - C:\WINDOWS\system32\netal.exe

Also, I have run the hsremove.exe and used spybot search & destroy to no avail.

I can't find C:\WINDOWS\system32\netal.exe

and

C:\WINDOWS\system32\winun32.exe

or

C:\WINDOWS\nethi.dll

will not allow me to delete the file because it is in use, I've tried changing the extension, but no help, does this stuff need to be done in safe mode with System Restore disabled?

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited February 2005
    Hi Mike! Let's see what we can do for you.

    Please follow these steps to remove the HSA from your computer.

    Step 1
    Download(right click and select Save file as or Save link as): DelDomains.inf
    http://mvps.org/winhelp2002/DelDomains.inf

    Close all open browsers
    Right-click DelDomains.inf and select: Install


    Step 2
    Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
    Unzip it to your desktop but don't run it yet.


    Step 3
    Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


    Step 4
    Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


    Step 5
    Make sure your PC is configured to show hidden files.
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Step 6
    Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok

    Scroll down and find the service called Network Security Service. When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.


    Step 7
    Reboot to Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


    Step 8
    Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\smcau.dll/sp.html#12345
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {E5BCD11D-CF53-13E8-21A0-55210FBE13D2} - C:\WINDOWS\crvi.dll
    O4 - HKLM\..\Run: [swjepjydbzhkx] C:\WINDOWS\System32\tfhxuvuo.exe
    O4 - HKLM\..\Run: [winun32.exe] C:\WINDOWS\system32\winun32.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O23 - Service: Network Security Service (NSS) - Unknown - C:\WINDOWS\system32\netal.exe


    and delete the following files if present(do not be concerned if some do not exist).


    C:\WINDOWS\system32\netal.exe
    C:\WINDOWS\system32\winun32.exe
    C:\WINDOWS\System32\tfhxuvuo.exe
    C:\WINDOWS\system32\smcau.dll
    C:\WINDOWS\crvi.dll




    Step 9
    Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


    Step 10
    Scan with Adaware and let it remove any bad files found.


    Step 11
    Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    Step 12
    Reboot to normal mode, scan again with Hijack This and post a new log here.


    Step 13
    Finally, do an online scan at one of the following sites. Let it remove any infected files found.
    http://housecall.antivirus.com
    or
    http://www.pandasoftware.com/activescan/com/activescan_principal.htm


    Post a fresh HijackThis log and the AboutBuster report back here please.
  • exo_amd
    edited February 2005
    About Buster Log:

    Scanned at: 7:17:17 PM on: 1/28/2005


    -- Scan 1
    About:Buster Version 4.0
    Reference List : 23


    Removed Data Streams:
    C:\WINDOWS\ocmsn.log:vltal
    C:\WINDOWS\pfirewall.log.old:gnwth
    C:\WINDOWS\Q329048.log:rxoot
    C:\WINDOWS\vminst.log:ltlbh


    Removed 5 Random Key Entries
    Removed! : C:\WINDOWS\addqx32.exe
    Error Removing! : C:\WINDOWS\crvi.dll
    Removed! : C:\WINDOWS\ieey.exe
    Removed! : C:\WINDOWS\netls32.exe
    Removed! : C:\WINDOWS\System32\nksbg.dll
    Removed! : C:\WINDOWS\System32\ntfh32.exe
    Error Removing! : C:\WINDOWS\System32\winun32.exe
    Attempted Clean Of Temp folder.
    Removed Uninstall Key (HSA)
    Removed Uninstall Key (SE)
    Removed Uninstall Key (SW)
    Pages Reset... Done!

    -- Scan 2
    About:Buster Version 4.0
    Reference List : 23


    Removed Data Streams:
    C:\WINDOWS\ocmsn.log:vltal
    C:\WINDOWS\pfirewall.log.old:gnwth
    C:\WINDOWS\Q329048.log:rxoot
    C:\WINDOWS\vminst.log:ltlbh


    Error Removing! : C:\WINDOWS\crvi.dll
    Error Removing! : C:\WINDOWS\System32\winun32.exe
    Attempted Clean Of Temp folder.
    Pages Reset... Done!






    Scanned at: 3:50:21 PM on: 2/28/2005


    -- Scan 1
    About:Buster Version 4.0
    Reference List : 23


    Removed Data Streams:
    C:\WINDOWS\pfirewall.log.old:gnwth


    Removed 4 Random Key Entries
    Removed! : C:\WINDOWS\System32\apixb32.exe
    Removed! : C:\WINDOWS\System32\appgu32.exe
    Removed! : C:\WINDOWS\System32\ieja32.exe
    Attempted Clean Of Temp folder.
    Removed Uninstall Key (HSA)
    Removed Uninstall Key (SE)
    Removed Uninstall Key (SW)
    Pages Reset... Done!

    -- Scan 2
    About:Buster Version 4.0
    Reference List : 23


    Removed Data Streams:
    C:\WINDOWS\pfirewall.log.old:gnwth


    Attempted Clean Of Temp folder.
    Pages Reset... Done!

    hijackthis log:

    Logfile of HijackThis v1.99.0
    Scan saved at 4:31:55 PM, on 2/28/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\sstray.exe
    C:\PROGRA~1\SYMANT~1\vptray.exe
    C:\WINDOWS\System32\RUNDLL32.EXE
    C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\WINDOWS\System32\gearsec.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Documents and Settings\eXo\Desktop\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Acrobat\Reader\ActiveX\AcroIEHelper.dll
    O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\vptray.exe
    O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\Program Files\AIM\\DeadAIM.ocm",ExportedCheckODLs
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Mirabilis ICQ] C:\PROGRA~1\ICQ\ICQNet.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [ntdd32.exe] C:\WINDOWS\ntdd32.exe
    O4 - HKLM\..\Run: [winun32.exe] C:\WINDOWS\system32\winun32.exe
    O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
    O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: gearsec - GEAR Software - C:\WINDOWS\System32\gearsec.exe
    O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    You have Adaware Adwatch running, which normally is good. But it can interfer with hijackthis fixes. Make sure you disable it before proceeding any further with this fix.


    Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

    How to see hidden files in Windows




    Place a checkmark next to these entries, close all browsers and windows, and have HijackThis fix them by clicking Fix Checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\yvzhr.dll/sp.html#12345
    O4 - HKLM\..\Run: [ntdd32.exe] C:\WINDOWS\ntdd32.exe
    O4 - HKLM\..\Run: [winun32.exe] C:\WINDOWS\system32\winun32.exe




    Reboot your computer into Safe Mode

    Then delete these files or directories (Do not be concerned if they do not exist):

    C:\WINDOWS\ntdd32.exe
    C:\WINDOWS\system32\winun32.exe
    C:\WINDOWS\system32\yvzhr.dll



    Reboot your computer to go back to normal mode and post a new log.
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