Need shopping assistant removal help.

Unknown

I can't seem to get rid of Home Shopping Assistant either. Hopefull you all can help! I've been working on it for 2 weeks now

Also, I keep getting this little red shield icon that says it's a spyware removal tool from the windows security department. It says "your computer may be under attack". I know that it's some sort of spyware, but adaware and spybot are not picking it up.

Here is my HJT log file:

Logfile of HijackThis v1.99.1
Scan saved at 4:54:22 PM, on 3/1/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\FPDISP5A.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\MFCGU.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\ADDYK.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\WINDOWS\ADDYK.EXE
C:\WINDOWS\SYSTEM\SYSWO32.EXE
C:\WINDOWS\ADDYK.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R3 - Default URLSearchHook is missing
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: Class - {A1A16A8A-5F31-F6AB-D9E4-4D33198D7C3C} - C:\WINDOWS\SYSTEM\IEMQ.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [FinePrint Dispatcher v5] "C:\WINDOWS\SYSTEM\fpdisp5a.exe" /runonce
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [MSConfigReminder] C:\WINDOWS\SYSTEM\msconfig.exe /reminder
O4 - HKLM\..\Run: [MFCGU.EXE] C:\WINDOWS\MFCGU.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ADDYK.EXE] C:\WINDOWS\ADDYK.EXE
O4 - HKLM\..\RunServices: [SYSWO32.EXE] C:\WINDOWS\SYSTEM\SYSWO32.EXE
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O15 - Trusted Zone: http://www.dhl.com
O15 - Trusted Zone: *.frame.crazywinnings.com
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O15 - Trusted IP range: 206.161.125.149
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - http://wsc2.perfora.net/app/static/activex/msxml4.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

Buckeye_Sam

Please follow these steps to remove the HSA from your computer.

Step 1
Download(right click and select Save file as or Save link as): DelDomains.inf
http://mvps.org/winhelp2002/DelDomains.inf

Close all open browsers
Right-click DelDomains.inf and select: Install


Step 2
Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
Unzip it to your desktop but don't run it yet.


Step 3
Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


Step 4
Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


Step 5
Make sure your PC is configured to show hidden files.
Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"


Step 6
Reboot to Safe Mode
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


Step 7
Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


R3 - Default URLSearchHook is missing
O2 - BHO: Class - {A1A16A8A-5F31-F6AB-D9E4-4D33198D7C3C} - C:\WINDOWS\SYSTEM\IEMQ.DLL
O4 - HKLM\..\Run: [MFCGU.EXE] C:\WINDOWS\MFCGU.EXE
O4 - HKLM\..\RunServices: [ADDYK.EXE] C:\WINDOWS\ADDYK.EXE
O4 - HKLM\..\RunServices: [SYSWO32.EXE] C:\WINDOWS\SYSTEM\SYSWO32.EXE


and delete the following files if present(do not be concerned if some do not exist).


C:\WINDOWS\MFCGU.EXE
C:\WINDOWS\ADDYK.EXE
C:\WINDOWS\SYSTEM\SYSWO32.EXE
C:\WINDOWS\SYSTEM\IEMQ.DLL




Step 8
Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


Step 9
Scan with Adaware and let it remove any bad files found.


Step 10
Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin


Step 11
Reboot to normal mode, scan again with Hijack This and post a new log here.


Step 12
Finally, do an online scan at one of the following sites. Let it remove any infected files found.
http://housecall.antivirus.com
or
http://www.pandasoftware.com/activescan/com/activescan_principal.htm


Post a fresh HijackThis log and the AboutBuster report back here please.