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Fed Up With Home Search Assistant!!!

Unknown
edited March 2005 in Spyware & Virus Removal
Hello...I'm relatively dense when it comes to these matters, but when the HSA took over and I ran a search I was directed to this site. I have followed the steps outlined in the HSA Removal Guide (or so I thought), but still have about:blank for my home page as well as annoying ad pop-ups. I ran Ad Aware and Spybot Search and Destroy. I ran HJT logs normally and in safe mode and marked the items which appeared to fit the criteria listed. Anyway, I've run HJT again and have attached the new log below. Any assistance would be greatly appreciated. How does this thing get installed as I am very careful about this? Ironically, the problem did not begin until I downloaded the update for Norton Antivirus 2005. I've attached the log as well; I'm not sure which is the preferred method for viewing so I'm going both ways.

Thanks In Advance,

Roweaglejacket

Logfile of HijackThis v1.99.1
Scan saved at 10:19:26 PM, on 03/01/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Microsoft Shared\Works

Shared\wkcalrem.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\appjv32.exe
C:\WINDOWS\netpg32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Chris Rowland\My

Documents\hijack\hijackthis_199\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =

res://C:\WINDOWS\jzlmj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

res://C:\WINDOWS\jzlmj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL

= res://C:\WINDOWS\jzlmj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =

res://C:\WINDOWS\jzlmj.dll/sp.html#28129
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

res://C:\WINDOWS\jzlmj.dll/sp.html#28129
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

res://C:\WINDOWS\jzlmj.dll/sp.html#28129
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyOverride = http://localhost;
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

- C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {20043697-EF16-80E8-D345-5DC1961EAEAD} -

C:\WINDOWS\ipbp.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -

C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -

C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}

- C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program

Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
O4 - HKLM\..\Run: [CTDVDDet] C:\Program

Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH

Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD

Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common

Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH

Jukebox\mmtask.exe
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program

Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common

Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]

C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [netpg32.exe] C:\WINDOWS\netpg32.exe
O4 - HKLM\..\RunOnce: [appjv32.exe] C:\WINDOWS\system32\appjv32.exe
O4 - HKCU\..\Run: [SB Audigy 2 Startup Menu] /L:ENG
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN

Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection]

???????\WkDetect.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE

C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program

Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program

Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -

C:\WINDOWS\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet

Explorer\Plugins\NPDocBox.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX

Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine

Advantage Validation Tool) -

http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl

Object) - http://autos.msn.com/components/ocx/survid/MSSurVid.cab
O16 - DPF: {BB47CA33-8B4D-11D0-9511-00C04FD9152D} (ExteriorSurround

Object) - http://autos.msn.com/components/ocx/exterior/Outside.cab
O16 - DPF: {DC765522-D5BE-49C9-AF5F-8C715A44BA28} (MS Investor Ticker)

- http://fdl.msn.com/public/investor/v9.5/ticker.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation

- C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

Corporation - C:\Program Files\Common Files\Symantec

Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology

Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -

Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation -

C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) -

Symantec Corporation - C:\Program Files\Norton

AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec

Corporation - C:\Program Files\Norton SystemWorks\Norton

Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA

Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton

AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec

Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec

Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation -

C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program

Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation -

C:\Program Files\Common Files\Symantec Shared\Security

Center\SymWSC.exe
O23 - Service: Network Security Service (NSS) ( 6QÔõ'ª´ÆÐ8) -

Unknown owner - C:\WINDOWS\system32\mspb.exe (file missing)

Comments

  • Buckeye_SamBuckeye_Sam Columbus, Ohio
    edited March 2005
    Please follow these steps to remove the HSA from your computer.

    Step 1
    Download this tool called AboutBuster http://www.downloads.subratam.org/AboutBuster.zip
    Unzip it to your desktop but don't run it yet.


    Step 2
    Download Adaware SE Personal from http://www.lavasoft.de/english/default.shtml. Install and open Adaware and click on *Check for Updates Now* and then *Connect*. It will find a new reference-file. Click *ok* and let it download and install the updates by clicking on *Finish* .This will return you to the main screen. Exit Adaware.


    Step 3
    Print out these instructions so you have them handy as most of the steps need to be done in safe mode and you may not be able to go online.


    Step 4
    Make sure your PC is configured to show hidden files.
    Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    Step 5
    Next, go to Start->Run and type "Services.msc" (without quotes) then hit Ok

    Scroll down and find the service called Network Security Service. When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows.


    Step 6
    Reboot to Safe Mode
    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode. To get back to normal mode just restart the computer as you normally would.


    Step 7
    Scan with Hijack This and put checks next to all the following, then click "Fix Checked"


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jzlmj.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jzlmj.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\jzlmj.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\jzlmj.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\jzlmj.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\jzlmj.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {20043697-EF16-80E8-D345-5DC1961EAEAD} - C:\WINDOWS\ipbp.dll
    O4 - HKLM\..\Run: [netpg32.exe] C:\WINDOWS\netpg32.exe
    O4 - HKLM\..\RunOnce: [appjv32.exe] C:\WINDOWS\system32\appjv32.exe
    O23 - Service: Network Security Service (NSS) ( 6QÔõ'ª´ÆÐ8) - Unknown owner - C:\WINDOWS\system32\mspb.exe (file missing)


    and delete the following files if present(do not be concerned if some do not exist).


    C:\WINDOWS\system32\mspb.exe
    C:\WINDOWS\system32\appjv32.exe
    C:\WINDOWS\netpg32.exe
    C:\WINDOWS\ipbp.dll
    C:\WINDOWS\jzlmj.dll




    Step 8
    Double click AboutBuster.exe that you downloaded earlier. Click OK, click Start, then click OK. This will scan your computer for the bad files and delete them. Save the report(copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.


    Step 9
    Scan with Adaware and let it remove any bad files found.


    Step 10
    Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

    Temporary Files
    Temporary Internet Files
    Recycle Bin


    Step 11
    Reboot to normal mode, scan again with Hijack This and post a new log here.


    Step 12
    Finally, do an online scan at one of the following sites. Let it remove any infected files found.
    http://housecall.antivirus.com
    or
    http://www.pandasoftware.com/activescan/com/activescan_principal.htm


    Post a fresh HijackThis log and the AboutBuster report back here please.
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